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Too FacedReviews 131

3.5

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Too Faced Reviews Summary

Too Faced has a rating of 3.5 stars from 131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Too Faced most frequently mention and high quality. Too Faced ranks 4th among Cruelty-Free sites.

service
26
value
26
shipping
25
returns
22
quality
26

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California
1 review
2 helpful votes
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Service is the worst
April 19, 2024

Their items aren't all that fantastic, but their customer service is the worst. The lipstick is pricey and watery, the eyeshadow has no staying power or payoff, and the majority of the other products are marketed towards teenagers. I can only say that the package is adorable. Also, although the smells are pleasant, my eyes don't react well to them.

Date of experience: April 19, 2024
Idaho
1 review
0 helpful votes
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Buyer BEWARE! SCAMMERS. Worthless service department. I tried several times to be patient yet nothing was ever done to make me whole

Date of experience: March 5, 2024
California
2 reviews
1 helpful vote
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You wont find anything like this in your local jewelry stores. Thank you for creating beauty. I am a dedicated customer.

Date of experience: January 7, 2024
Colorado
1 review
0 helpful votes
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Buying products from Sephora, no problem. But steer clear of their website. They will give you shade recommendations based on other products, but they don't match. I decided to pop into Sephora less than an hour after placing an order to check the shade match, and it was soooo bad. I tried to update my order or change it (less than an hour later) and they only give you 30 minutes to make changes and customer service wouldn't help. So when I received it in the mail, I immediately initiated a return through the chat. That took an HOUR. They received my return 11 days ago and I'm still waiting for my refund. I won't purchase through the website ever again.

Date of experience: December 19, 2023
Pennsylvania
1 review
0 helpful votes
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I purchased mascara online from Too Faced Cosmetics and when it arrived it was dried out. I returned the items using the shipping label provided by the company. I have never received a refund for the items. I have called customer service 3 times asking to speak with a supervisor and they refuse to transfer me.

Date of experience: October 31, 2023
Delaware
1 review
0 helpful votes
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Excellent service
August 23, 2023

This location has the most amazing staff! They were incredibly helpful, energetic, and overall provided excellent service.

Date of experience: August 23, 2023
Ireland
1 review
2 helpful votes
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I recently purchased the Too Faced eyeshadow palette and I am absolutely in love with it! The colors are so vibrant and blend seamlessly. The packaging is also stunning and makes me happy every time I use it. I've received so many compliments on my eye makeup since I started using this palette. I highly recommend the Too Faced brand to anyone looking for high-quality, beautiful makeup products.

Date of experience: May 4, 2023
GB
1 review
2 helpful votes
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I have heard a lot of good opinion about Too Faced and their cosmetics. So I finally decided to try it out myself! Must admit, the variety of products was stunning but the thing I wanted most was the Better Than Sex Mascara. You have to believe the reviews online - its amazing! Plus, the shipping was so fast!
I got the mini package and its great for holidays and travel. Highly recommend.

Date of experience: April 28, 2023
GB
1 review
0 helpful votes
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THANK YOU JOHNY AND TANYA!
March 23, 2023

My mother and I were at too faced today :) We both had a great experience thanks to the heart melting welcoming, the patience, the vibes and the knowledge the wonderful workers explained to us about the products. The products are GREAT! Thank you John and Tanya! Thank you too faced highly recommend!

Date of experience: March 23, 2023
Virginia
1 review
0 helpful votes
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Great working with them
February 12, 2023

They are a pleasure to work with and i would go back again. The staff was very helpful and the rooms were clean.

Date of experience: February 10, 2023
Florida
1 review
0 helpful votes
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Better than sex mascara
February 6, 2023

Not good. The wand is clunky and hard to use and the mascara bleeds and smudges horribly. Thankfully I bought the travel size. Won't purchase it again and don't recommend it.

Date of experience: February 6, 2023
California
1 review
0 helpful votes
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Perfect!
December 10, 2022

I mostly love their eyelash extension mascara. It gives my lashes full look, and make my eyes look more bigger and active look.

Date of experience: December 10, 2022
California
5 reviews
1 helpful vote
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I ordered a pallet from them and every time that they sent the pallet they sent and make up bag instead I've called it called I have three new make up bags no pallet they said the bin numbers matched up but they did not I've gotten three bags no pallet still charge for the pallet pretty irritating

Date of experience: December 8, 2022
Canada
1 review
2 helpful votes
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Crooks
December 7, 2022

Promise to refund, no response to emails, call backs. Stay away, they are a bunch of crooks. Should not be in business at all.you hear of scam sites, well this is a big one

Date of experience: December 7, 2022
Illinois
4 reviews
1 helpful vote
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Make up lover
December 4, 2022

Make up lover since a pre teen. I'm much older now, but still enjoy many products. BTS Mascara did not work for me. At the end of a sweltering day, I looked like a raccoon. Also wore on vow renewal day and noticed very clumpy. Just constructive feedback. Will continue to try other products.

Date of experience: December 4, 2022
Texas
3 reviews
3 helpful votes
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I am very satisfied!
August 9, 2022

Very pleasant atmosphere, especially considering the difficult times we are all facing with the current pandemic. Extremely clean area! Greeted very warmly upon my entrance and seated almost immediately.

Date of experience: August 9, 2022
California
2 reviews
2 helpful votes
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Great cosmetics!
July 23, 2022

Love the brand Two Faced! Especially the mascara! OMG it's fantastic. Great long lasting wear, with product lines directed towards the different skin types perfectly!

Date of experience: July 23, 2022
Ukraine
2 reviews
2 helpful votes
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I love your cosmetics!
July 7, 2022

I love your cosmetics! I especially love your highlighters. Everything is long-lasting, lasts well, no complaints.

Date of experience: July 6, 2022
North Macedonia
2 reviews
2 helpful votes
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Very good and wide range of things you can test and choose from which is a dream for me.\
Good response time too

Date of experience: May 17, 2022
Ukraine
3 reviews
1 helpful vote
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High quality products
February 12, 2022

Thank you so much! Quick delivery and high-quality products, what can be better? Completely satisfied with my purchase. Highly recommended!

Date of experience: February 11, 2022