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Review of TomTom

TomTom reviews

Is this your business?
4 reviews
114 Oosterdoksstraat
Amsterdam, 7 1011 DK, NL
Tel: +61-72-0062005
illegalproduct@tomtom.com

4 reviews with 1 star

sarahj357
5 reviews
2 helpful votes
12/31/18

3rs one and can't hold its charge longer than a day! Waste of money! Fitbit should be called $#*!bit.

kevinc237
1 review
1 helpful vote
9/29/17

If I could give this company -5 stars I would. Terrible company. Worst customer service. Bought a product that crapped out in a week. Contact customer service, it took 4 different emails. No sense of continuous communication. One email told me to send the product back in which I have to pay for to CHINA!!! When keep in mind the product was delivered from New Jersey. And I have to cover the shipping cost.

While the other email asked me to take a video and send it to them. The box doesn't COME ON!!! Want me to take a video of a black box that sits there and do NOTHING??

All I want is my refund. I don't want a new box because they're terrible in quality and I don't want to ship anything to CHINA!

I would avoid these guys at all cost. They are crooks, scam artists and unethical.

johnd808
2 reviews
7 helpful votes
8/13/17
• Updated review

Did you pay attention that rarely if at all there is no reviews responds by the TomTom representatives? Do they care at all about their customers?

“Multi Sport Cardio Watch - No repair service”
8/9/17
• Previous review

Some time ago my watch fell face down and it's screen had been cracked. Addressing the company's support shows there is no option of repair.
Here are a quote of an answer I had got from the company: ..."I am sorry to hear that the screen on your watch has cracked. Screen damage in not covered by the warranty so we would charge a standard fee of 85 Euros.
If you would like to go ahead with this, you would need to ship the watch to our repair center at your own cost and provide us with a UK address for the return of the watch".
So TomTom is trying to resale the same product?
They have a policy of no shops to repair their products and the hell with the customers.

roys37
2 reviews
1 helpful vote
5/16/14

Having used a TomTom One XL Sat Nav for over 8 years I decided it was time to buy a more up-to-date version and bought a TomTom Via135. Out of it's box I followed the setup instructions to the letter (or should I say graphic) but no way would the device connect with the software that you download from the TomTom.com site. I returned it to the local (well known national) store where I had purchased it and after concerted effort by one of their staff it was proven it wasn't only me who couldn't get it to work so they replaced it.
Without going into detail the same thing happened all over again and once more the staff at the store did their level best to make it perform but without success so they refunded my purchase without question.
The point is; neither they nor I located any useful guidance or direct means of contact with TomTom which has resulted in two returns that will stop me either recommending their product to others or considering TomTom as a Sat Nav again.

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