Toilet Spray

I requested free samples from a facebook ad. Paid the shipping. They came and was not as good as the name brand ones. So I decided not to order full pack. I get a charge on my credit card and I contacted them to cancel and no one got back to me till it shipped and they said no late. I ended up contacting my credit card and got my refund. Worst customer service and not great product. STAY AWAY.

Ordered a trial and did not realize it was a recurring subscription until after I was charged. They also do not accept returns for subscription items. Usually subscription websites will notify you before fufillment that you are subscribed. I was never notified and am now out $27 because they don't accept refunds. Speaking of refunds, their website has no accessible refund policy, they say 100% money back guarantee (with exceptions) but I believe that is just there for display as they do not respond to you asking for even a partial refund. Now I have spray bottles that I do not want and cannot return. You'd be better off using poopurri or making your own.

Wasn't going to write bad review when I tried sample and didn't like product. They charged $25 autoship. I asked to cancel they refused as my free sample. Came. With subscription. I then asked to return product when it arrived as I would not use. Was told they will not accept a return because I had subscription. My mistake not. Reading that I'd be billed for products I didn't choose and expected them to hold up.to their 100% guarantee.
Cheap knock off of other brand and the worst customer service I've ever seen! Stay clear unless you like getting ripped off and told they're sorry you hate it but enjoy product.

Been fighting with them for a couple of months regarding a refund and cancellation of the account but they keep charging for the subscription and on top of it I never received the product on the last one they charged for. All they keep telling you is to go to the website and change it in your account. Go to account and it says account does not exist... try to create an account and it says account already exists. VERY shady people I have also contacted the BBB and filed a complaint as well

This joke of a company likes to claim you saw in multiple places on their website that you were signing up for a subscription, but this is a flat out falsehood. The landing page from their Facebook ad to buy the $1.99 sampler did not indicate anywhere that you'd be subscribing to anything. I have been back and forth with them via email and they have become downright rude. I filed a dispute with PayPal, and as someone else said here, I've marked the package they sent me as refused. Absolutely horrible, stay far far away! Not to mention their product is below average. Stick with the name brands if you want toilet spray. There is nothing good about this company or their products!

This review is strictly about the deceptive business practice and not the product. They promote a $1.99 trial (via facebook ad) with a subscription beginning 15 days after you order your sample. I cancelled future shipments at the same time I ordered the trial. Regardless, the full subscription shipped out 15 days later. They claim to have never received the cancellation and were completely unwilling to correct the situation. They do not give cancellation numbers so there is no way to prove that you cancelled the first shipment. They offer "100% money back guarantee" however claim that that guarantee "doesn't apply to subscriptions." I would recommend not trying the trial but if you do, be extremely cautious when ordering from this company. I think you are getting at least one, full priced shipment no matter what you do. Take screenshots when you cancel as proof because you will have a battle on your hands. I ended up disputing it with my credit card company and Paypal and received my money back through them. If you research the company they also go by the name Down South Toilet Spray. Many similar reviews from others.

Paid $1.99 for sample size. 15 days later without my consent or knowledge got charged $24.90. Emailed the day I got the email (and kept following up daily) to cancel my order, terminate my account and cease charging my card.

Dead silent until they finally replied and accused me of overlooking their words stating you sign up for a subscription service, instead of accepting their shady business tactics.

I have yet to get a refund, have my account terminated or get any resolution. Trying to fix it via PayPal.

I ordered the trial kit and decided to try this for a couple of months. As they advertised, pnce the trial period is over, I will get a regular subscription. I was ok with that. I even added another product. I specified the dates and how often I wanted the product. Surprise: started receiving products way before the time specified for me and they even added a subscription for the trial kit as travel kit without my knowledge. Immediately canceled. I guess I keep my poopurri and wipes.

I received my sample pack and I LOVE your product! So does my
Husband, and that's really saying something! He's always been a "spray some
Glade aerosol after stinking up the bathroom and call it a day" kind of guy
But with almost no promoting from me he's been using the Down South sprays
Faithfully. And boy do they work! I had all but given up on getting him to
Use the kind of product that prevents bathroom odors rather than just cover
Them but your sprays have convinced him. My young grandson even used them
And he loves the Insta-wipe spray! He says it makes him feel more grown up
Than using baby wipes to get fresh & clean.