Been fighting with them for a couple of months regarding a refund and cancellation of the account but they keep charging for the subscription and on top of it I never received the product on the last one they charged for. All they keep telling you is to go to the website and change it in your account. Go to account and it says account does not exist... try to create an account and it says account already exists. VERY shady people I have also contacted the BBB and filed a complaint as well