Toilet Spray

I purchased a sample which signs you up for auto ship that you have to cancel if you decide you don't want the product. I was very skeptical due to the description of the scents and cancelled it the very same day to avoid receiving more product before I knew If I like it. Lone behold the product is NASTY smelling! No biggie. Gave it away for someone else to try. Then comes an email they've shipped me $25 worth of this nasty stuff! So I emailed and then logged in to make sure it was cancelled. It's a terrible website to navigate to begin with. But I finally found the order and there is no option to cancel anything this time. Just the item list and prices. I get a return email with photos the next day saying I obviously missed the warnings about the auto ship and basically I'm out of luck. I replied I did not miss the warning and I cancelled the same day. Yet to get a response.

The social media sponsored ads lure unsuspecting customers into a scam.
They offer a free sample. You are only asked to pay shipping. When you pay shipping on the sample, you will not be aware that they plan to start charging you.
They rely on you not being able to locate the ad in a search, and therefore don't have screenshots of their deception. Once I started requesting a refund, prior to shipment, they stopped replying to me.
Do yourself a favor and resist the lure to order the sample. Buy instead from a reputable company, that doesn't have to resort to deceptive practices to get your money.

Through the Facebook ad, I ordered the free sample pack with $1.99 shipping and checked out as a guest. I was excited and told my friends about that great deal, and thankfully they never got around to ordering it. Once I received my samples, I received a PayPal notification for a $24.99 charge from Down South and immediately contacted them via email to reverse the charge and cancel the subscription I never asked for. They told me they can't cancel the charge and sent me a computer screenshot of their website showing where it says "free trial pack with a subscription." I then tried to reverse the charge with PayPal but it was taking too long so I canceled that request and just contacted my credit union and they agreed that Down South was refusing to cooperate. The funny part is that once I got the refund, they BANNED me from their Facebook page even though I didn't complain on there.
I also gave one of my small sample bottles to a friend and we both agreed that it didn't even work. I'll just stick with buying AirWick VIP spray from Walmart.

This company, Down South, offers a 3 bottle samples for $2. I order it and get it a week later. 15 days later, there's a charge for $25 in my account and it says it will be reoccurring. I try to call and automated message says I have the option of leaving a voicemail or talking to someone. I opt to talk to someone. Put on hold for 10 minutes. I hang up and send them an email to cease and desist charging my card and to give me a refund. I label the email refund. The reply is you signed up for a membership. I ask if I can get my money back. They send me a screen shot with arrows pointing to signing up for membership when I purchase the sample. But right next to the membership it states 100% money back guarantee if not satisfied. Last email from me is that I am unsatisfied and that the screenshot you sent me has a 100% money back guarantee. After 8 emails back and forth, why didn't they just refund me. Bastards. Misleading shady company.

Like everyone else, I wanted to try the $2 sample kit, but was later slapped with a $30 charge via PayPal. As soon as the unexpected charge went through, I emailed the company apologizing, telling them I didn't understand that it was a subscription, and asked to cancel. I received nothing back. An hour later, I received a tracking number. I replied to that email, stating that I specifically requested for this order to be cancelled and that I will be refusing the delivery and expect a full refund. I received no response again. Later that night around midnight, I emailed them again and told them I clearly stated I wanted the order cancelled and that I will be refusing the delivery and expect a full refund. Within 30 minutes, they replied to that email stating that they accept returns within 14 days. They purposely avoided my cancellation email to keep my money in hopes that I would be too lazy to return the product. Well, jokes on them, because you can write *RETURN TO SENDER/REFUSED* on the outside of the package and have it sent back to them at no cost to you. So if you get charged for the subscription, refuse the delivery. If you used PayPal, use the resolution center to file a claim that you never received the package after you refuse the delivery, because the tracking will update and show that it is no longer delivered to your address. This company is extremely shady and unethical. I'm not even sure how they are still able to operate considering everything they do is shady.

This company Down South Brands, LLC toilet spray has unethical practices. They will lure you in with their trial size sprays for $1.99 and then send automatic shipments of these sprays in a slightly larger size for $24.90 without your consent! Then once you email or call their offices to cancel no one responds. They will try their best to keep your money even if you refuse the package and have it sent back to the company.

It took me 2 months to receive my money back and that was recently in the month of March 2020. The product was refused the same day this company sent it to me. I also reached out to them several times as soon as they withdrawed money from my Paypal account. I'm glad however that I paid through paypal and not a regular credit card. I was able to open up a case against this company. Once Paypal received proof of my payment and proof that I sent a USPS tracking # to prove this company received the products back and I also showed the emails I sent with no response paypal got a hold of this. They then ruled in my favor and that is when I received my $24.90 back! This company is disgusting and very unprofessional. The only time I received a response from them is when I emailed them and said I opened a complaint/dispute case about them with Paypal. Other than that every attempt to reach out to Down South Brands, LLC to solve my refund issue was ignored. They already had the product and did not want to refund my money. I will never do business with them again and I advise everyone else to do the same. You want to deal with a good toilet spray company try Poopourri. Great products, good customer service!

I have had the same experience as the others here. Signed up for the little child bundle and got enrolled into a subscription. When I contacted them about it via email it took several days to get a response... they sent me numerous screenshots of areas on their site that said "*100% money guarantee" explaining the * was that the guarantee was only for the trial (the FREE trial). I was also told that many other third-party websites and ads have incorrect information on them which they wont honor. I was also told I could exchange scents if unhappy but I could not return the package or get a refund. All of this correspondence was finally done in back and forth 2 sentence emails for about 20 min at 1am PT. The person I was emailing with was rude and just kept pushing the issue off, sending screenshots over and over of a site I dont even recall seeing. I wish I wouldn't have opened it and did return to sender as someone mentioned above but I had no clue what was in there as I wasnt aware of a subscription. I am no longer getting any response (even if I wanted to take them up on their offer of exchanging scents) so I will be disputing the charge and contacting the BBB. There are many other businesses out there who deserve our money and care about their customer experience.

***As I wrote this review, moments after emailing them to explain my next steps of bank/BBB, I got a response from them - an offer to return package and spend more of my own money to get a little ledge and other product that I didnt want to begin with. I have attached screenshot below