The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Thanks for quick shipping and a good shopping experience
I purchased a dress online with my Chase cc. The fraud department asked my husband if HE made the purchase. He said no, so supposedly Chase denied payment. Well that didn't happen. The sale went through. Since my husband thought Chase had denied the purchase, I repurchased it with PayPal. BOTH dresses came and I didn't like the fit so I returned them and got a USPS receipt. The dresses were signed for almost 5 days ago. I still have NO refund! Not acceptable.
Locked the dress that I purchased.
Fits great - length is perfect.
Can't wait to wear it!
I'm a new Ty ckernuck fan. This is my second dress from them and I love it. Fits as expected. Good quality, washes well, poppy color is perfect. Can't wait to purchase my next dress!
I'm new to Tuckernuck and very pleased overall with service, quality and timeliness. They will be my go to for sure. I'm tired of j. Crew, Banana Republic, Madewell, etc. Tuckernuck is a breath of fresh air.
Tuckernuck makes shopping a breeze. The items are high quality at a reasonable price and arrive in a timely manner. I have ordered items for the home as well as clothing and extremely pleased with both. Their service is excellent, I had to return an item the first time I ordered and they made it so simple. Will continue to shop with Tuckernuck!
Orders come in quickly. Product quality is superior. Returns are easy.
Dress style is wonderful! Quality of material, sizing fabulous - great dress with distinct style to wear in multiple settings!
The item I recd looked nothing like the pic on the site & fit was too tight on the arms which was bizarre & too big on my body so I wont ever wear it. Waste of my $$ bc I cant return/exchange.
Bought dress online for my daughter's birthday and it's perfect. Arrived on time. No customer service needed.
Easy to buy online. And the dresses were just what I expected.
The items did not work but the return was simple and efficient
I ordered a top and the order went smoothly as did the prompt delivery.
I paid extra for quick shipping and my order arrived late. Tuckernuck customer service responded quickly and corrected the issue. Please with the clothing/accessories as well and will continue to purchase due to excellent experience
Great service sizes are usually accurate quality in always good
I had an excellent experience with both purchases. I wore the blouse & received many compliments. The dress is for a special occasion in November
Everything about Tnuck is the very best—best clothing, best customer service, and best overall satisfaction with the whole experience.
Tuckernuck is my go-to for online shopping! They have everything you need from laying low in lounge wear to beautiful dresses for formal events and everything in between. Their price points reach both high and low so there is something for everyone. The customer service is so wonderful and the website is incredibly easy to navigate!