All the items died a quick death. They were sickly and small on arrival - but I usually have good luck with the plants I've ordered online. Not these. Will never order here again. Money down the drain.
I spent a lot of money last year on ferns from TN nursery. Only 1 fern grew. I contacted them and they were unwilling to provide any compensation. I will never shop there again. In hindsight I found multiple complaints lodged about their poor service.
Product arrived on my porch with 32 degrees outside. Box was smashed and ends had been opened. It was wrapped in postal ribbon that said damaged parcel. Asked for refund to no avail. My bank refunded my money when they didn't respond to them either. Very low class company. Stay away!
Hi Robert - Thank you for taking the time to leave us a review detailing your experience. We want every customer to feel valued and we apologize for falling short during your experience with our business. We are continually coaching our staff on how to deliver the best possible customer experience, to create customers for life. Our Customer Support Manager would like to connect with you and get your feedback on how we can further improve and more information on your experience. She (can be reached at customerservice@tennesseewholesalenursery.com. If you have any other questions or concerns, please reach out to our team at customerservice@tennesseewholesalenursery.com, and we will promptly respond. Once again, we apologize for the experience you received and we hope we can win your business in the future.
I found Tennessee Wholesale Nursery while looking for plants that fit specific criteria. I loved being able to search by my zone, shade or no shade, etc. The process were great, and shipping was quick.
Hi Lisa, thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
We will see how these Lilly pads do first. I have written a full description below.
And we need to speak about river birch and Catawba grape vines as well!
We will see how these Lilly pads do first.
Everything we have ordered over the past 2 years is still thriving and growing strong! Whether plants, trees or shrubs, all specimens were shipped in great packaging allowing them to arrive ready to plant. Great prices and a wide variety of options to choose from. You will NOT be disappointed in any order you place. We are very pleased with each and every item. THANKS!
Ronda, thank you very much for your great review of our service and products. We have passed your kind words on to our team. We are passionate about providing all of our customers with outstanding experiences and our whole team will be delighted to know they hit the mark with you. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customer’s feedback for helping us to keep improving our business.
The plants you receive are the worst EVER for an online site. This is not legitimate. I received dead roots, literally minuscule plants with dead tops and a few feeder roots. They told me to plant them because they had a 1 year warranty. That covers 40% of cost, and you get a store credit. After 6 weeks nothing grew. Even Dave's Garden won't accept further reviews because Tennessee Wholesale Nursery was suspected of putting up fake positive reviews. I wish I had researched before buying.
Hi Barbara - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
Last year, I bought a bare-root ground fern moss. I received it well packed. I really appreciate TN Nursery's effort in making sure that the plant will arrive healthy. Plus their customer service answer my emails real-time. I am inspired to purchase more moss.
Thank you so much for your feedback, Linda! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
Bought three 3_4 foot trees last Fall. Contacted them on delivery when received 3 dead looking sticks. Customer service indicated they would be just fine and to go ahead and plant them. Not surprisingly there was no sign of life in April. Sent photos and got a response that photos were not high enough quality and just wait and carry out a scratch test. Now at the beginning of August no leaves no sign of growth. Not wasting time trying to get any response from Customer Service. Clearly not what they advertise. Save your money and try somewhere that you can actually see what they are selling.
Hi Michael, we do apologize for the negative experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Lead can reach out to you personally? We definitely look forward to hearing from you soon.
I requested 2 patio blueberry bushes in late Feb. 2021. I received 2 sticks in early March that said it was dormant one did not have visible roots! I planted after last snow and it's still 2 sticks sticking out the ground. I call LVMM cause no one answer the phone so I sent an email of what I received. I received response email the following day saying basically we don't stand behind what we sell and we will not send a replacement plant or return your money. The email further said I can come to TN for an in store credit! I live in TX. Buyers be aware this is not the place to shop for quality plants. Good for throwing away money only!
Hi Terri - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
Answer: The buy one get one offer they ran. It was a Hugh mistake. I regret wasting my money!
Answer: I can never get a response from anyone. If I call the number with my issue they tell me I have to email them.
Answer: Call the customer service number listed on the site Mon-Fri 8:00-4:00 CST
TN Nursery has a rating of 3.4 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.
Hi Sara - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.