I searched everywhere to find a huckleberry plant and they were the only ones who would ship to California. I'm still waiting for it to bloom it says it needed a year to establish so hopefully by this spring I will see growth. They shipped really fast. Highly recommend.
Spring of 2021 I ordered 10 bamboo plants that came to me dead, for about $150.00. When I emailed the company they told me I had to wait an entire year to prove that they were in fact "dead" and not "dormant". Now that I have waited an entire year with dead plants displayed in my yard, they say I'm past the warranty date to get a store credit. This is the worst customer service I've ever received. I should have looked more closely at the website to notice that they don't allow reviews with them directly and saw that as a red flag. I should have disputed the charge when I received them dead, instead of trusting them to wait a whole year. This has been a year long terrible experience. I hope everyone that decides to try them, has better luck. Beware!
Hi Heather, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our products and our services? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Sent dead plants, would not even acknowledge my correspondence about them. Sent pictures of dead plants as ask for, have heard nothing. Either poorly run or arrogant hoping unhappy customers will go away. Would NEVER buy again. Beware
I am very pleased with my plants. Tammy appreciated my business. Those girls in customer service were not helpful but she answered one day and it all changed. My plants are beautiful too. I bought some moss and it's beautiful this year.
We really appreciate you taking the time to leave us a review, Emilie. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Ordered and paid for 3 trees recently. They were supposed to be shipped within 3 days. I ordered on a free freight day but the invoices I received showed they charged me freight. Then they emailed and said all shipping had been delayed for a month or two. I told them I wanted to cancel the order. They said that I would be charged 20% to do that. They said they would turn it over to their management team. Now they do not take phone calls or send emails. Crooks, scammers, dishonest IMO. Don't go near them!
Hi August - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
This company is so dishonest. They have been caught writing positive reviews for themselves. I received a bag of slime for my plants and was told to plant it and if it didn't grow in a year they would replace if I sent it back. There was nothing to plant I asked which plants they had that were live and got reply that all their plants are dormant year round. How is that possible? Finally I was able to return for store credit and order 6 gallons of worm casings. Received 2 bags and said my order was complete. Filing with weight and measurements division of Tennessee
Hi Mary, we do apologize for the experience you had with us, and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.
I ordered 18 Stella De Oro Daylilies and they sent me the wrong plants. They will not fix the problem. So beware when you buy something from this company. The picture shows what they sent me
Hello.
You can reach out to our customer service email and we can try to find a resolution.
Thank you.
All the items died a quick death. They were sickly and small on arrival - but I usually have good luck with the plants I've ordered online. Not these. Will never order here again. Money down the drain.
I spent a lot of money last year on ferns from TN nursery. Only 1 fern grew. I contacted them and they were unwilling to provide any compensation. I will never shop there again. In hindsight I found multiple complaints lodged about their poor service.
Hi Sara - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
Product arrived on my porch with 32 degrees outside. Box was smashed and ends had been opened. It was wrapped in postal ribbon that said damaged parcel. Asked for refund to no avail. My bank refunded my money when they didn't respond to them either. Very low class company. Stay away!
Hi Robert - Thank you for taking the time to leave us a review detailing your experience. We want every customer to feel valued and we apologize for falling short during your experience with our business. We are continually coaching our staff on how to deliver the best possible customer experience, to create customers for life. Our Customer Support Manager would like to connect with you and get your feedback on how we can further improve and more information on your experience. She (can be reached at customerservice@tennesseewholesalenursery.com. If you have any other questions or concerns, please reach out to our team at customerservice@tennesseewholesalenursery.com, and we will promptly respond. Once again, we apologize for the experience you received and we hope we can win your business in the future.
Answer: The buy one get one offer they ran. It was a Hugh mistake. I regret wasting my money!
Answer: I can never get a response from anyone. If I call the number with my issue they tell me I have to email them.
Answer: Call the customer service number listed on the site Mon-Fri 8:00-4:00 CST
TN Nursery has a rating of 3.4 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.
Hi Mary, we have passed your wonderful review on to our team. Thank you so much for taking the time to leave a review about our company. Our customers' feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you purchase from us. Thank you for choosing to shop with us!