TN NurseryReviews 844

I wanted to order a redbud tree for my Dad for Father's Day in June of last year and went with Tennessee Wholesale Nursery because they were running a BOGO promotion sitewide at the time that I ordered. The day that I placed the order I checked the invoice that was emailed to me and saw that it only specified that my order included one tree and didn't say anything about the BOGO offer. I immediately emailed customer service with my invoice number and asked for clarification on whether my order qualified for the BOGO offer and received an email back stating, "Yes, you will receive a plus one of what you ordered in BOGO promo." I emailed back a thank you and let it go thinking that everything was taken care of.
I didn't realize until a week or so ago that my Dad only received one tree (we live in separate states and he never said anything about it), so I reached out to the business to ask for assistance in getting the second tree from my order. I was sent a screenshot of my original invoice and told that "it does not say this was a BOGO order". I responded with a screenshot of the email conversation I had with the representative in June so they could see that I had noticed this and had reached out to them to clarify and was told that the offer did apply to my order. I was then told that I did not receive the BOGO offer because "the BOGO promo was not selected when ordering. It looks like the representative was stating with a BOGO promo you will receive a plus one" and that "there's not anything we can do". I emailed back this evening pointing out that I sent my invoice number in my initial email when I saw the issue, and that it would have been the responsibility of the customer service representative to look at the invoice to determine whether there was an issue so that they could actually answer my question accurately instead of simply firing off an email with false information. I honestly don't expect to hear from them again given the tone of the emails I received, but even if I do and they correct the issue, I want to issue a "buyer beware" warning. They clearly don't care about their customers or even correcting their own errors. I wish I had thought to check independent reviews of their company before ordering from them.

I ordered a Sourwood tree and two Jane magnolias from TN Nursery. Based on their "Buy 1, Get 1 Free" offer, I was supposed to receive four Jane magnolias but only received two. The two I did receive both had damage. The description said the Jane magnolias would be 2-3 ft, but they were in the 14-16 inch range (see the pictures). TN Nursery customer support said they could not help me because they have a "strict 24 hour window to be notified of any issues with an order received." I was out of town when the order arrived so that wasn't possible for me.

At least the sourwood trees were in good shape, so 1/3 of the order turned out well. Not really the success rate or customer service I was expecting.

Sent dead plants, would not even acknowledge my correspondence about them. Sent pictures of dead plants as ask for, have heard nothing. Either poorly run or arrogant hoping unhappy customers will go away. Would NEVER buy again. Beware

I'm a Christmas tree farm owner. I had ordered 100 Eastern White Pine from TN Nursery for our fall planting however the trees that I received were white pine but long leaf (niddle) pine and not the standard high density short leaf (niddle) that I have planted each time. The description does not state short nor long niddle. When I emailed TN Nursery about the problem, I'm was told after trimming and shaping my white pine will make nice Christmas trees. Most of these seedlings delivered were punny and thin trunks and limbs. Most have died and if any do survive they will not grow to be the type I have set up in my fields. I will give the company 3 stars only for the care and well packaging for shipment.

The Rock Cap Moss I purchased never caught on even though I watered it constantly for the first two weeks, then frequently until now with no results.

Plants are doing well, and looking forward;to completing our landscape design

My previous order arrived timely, well packaged, healthy, with good information. When I saw that you we're an option for this purchase I had no hesitation.

Everything has been perfect. All of my order came as described.

I ordered moss and when it was delivered it was soaking wet, which means I had to install it immediately in order to keep mold from developing. Also, half of the bags of moss were just small fragments that could not be successfully installed. Other companies I have ordered moss from provided dry, large, moss colonies that were superior, but they were more expensive, which is why I tried your product. Your moss still worked but was somewhat of a letdown.

It said buy 1 get one free and I didn't get that. IT's true - I ended buying 2

So easy to order from! Plants are reasonable, healthy and beautiful!

I planted the items as directed. I was told I could plant now as I am in zone 9. Nothing, I repeat. Nothing happened. The plants were dead and remained so. I requested a refund and I have had not response.

Although not all cuttings arrived in proper shape they did give me full credit (except for the shipping).

Good quality, as advertised. Consistent quality and good communication.

This is my third purchase. The plants are excellent and shipping is fast.

After the order took 3 weeks to process, half the bare root dogwoods I got werw dead

Large dormant plants that look like they have been well loved!

Ok, so far, will make up my mind when plant delivered and I can see what I got