TN NurseryReviews 877

Purchased the end of 2024 and at that time they had a warranty of 1 year. I felt safe and commented on a positive experience at their online site. That site is closed and thinking it was an honorable company I did not take screenshots of company's comments confirming that warranty... Now 6 months later I have only 1 living tree out of the 6 I purchased... and guess what... Now they only honor a "Purchased" warranty.
Yep, that's a scam! If you buy screenshot everything.

Ordered a red bud tree from them and it took over two months to receive it. When we did receive it the tree was dead. I contacted them and was told they ship the trees in their dormant state and that the tree will bud out. The tree never did since it was dead. Once again I contacted them and got the run around. Stay clear of these company, they are the wrist company to deal with. They are scam artists!

Bought 2 crepe myrtles under the buy 1 get 1 free in fall 2024. Arrive in record time. Planted all 4, watered and waited. This spring, only 1 showed growth. Sent email to them early May, to which they responded with a claim form. Filled out, took pics as required and sent back. When I didn't hear back, I sent another email. Two days later, a claims support person emailed that they needed scratch pictures. Unfortunately, the 3 dead planted twigs were dug up and discarded, so no "scratch pics" could be provided. (Claim form never mentioned scratch pics!) Needless to say, I won't be getting a replacement or refund.

I ordered several Red Cedars, three America Holly, and three Dogwoods. Surprisingly, the evergreens, (Red Cedars and American Holly) were completely brown when received. I planted them anyway thinking maybe I'm missing something and followed the instructions. Despite following the instructions, none of the trees showed any green growth..., Two of the dogwoods never had any new growth after two months. The 3rd dogwood sprouted a few leaves and showed a little promise but leaves quickly turned brown within a few days. None of the trees I mentioned showed any sign of growth except for the 3rd Dogwood, I've requested a refund since all the trees failed, and I'm not willing to lose next growing season which would put me two years behind schedule. I'm not saying it TN Nursery is a bad company at all. I'm saying when I order plants I expect better results but my hold order was a failure and I'm not willing to wait until November before I can get new plants and no guarantee it won't happen again

I would rate a 0 if I could. I ordered plants on 3/29, had not received a shipment confirmation by 4/7 and reached out via email wanting to know a status. I was told my order was slated to ship by mid-April, so I gave it time. On 4/20 still NO shipping confirmation, so I reached out again - "Please be patient" was the response. On 4/28 I reached out again, asked them to cancel the order and refund, and was told they couldn't because the plants were being dug (response was on 4/29.) OK, not happy, but gave them a chance to make it right. On 5/1 I had still not received my plants, emailed AGAIN stating if they were dug on Tuesday, why now Thursday and they are not shipped? It is now 5/5/25, and still no shipping confirmation. I have issued a chargeback - it is too late to plant shrubs in Zone 7b. And, I live apprx only 100 miles from their location. Do NOT do business with this group. I was excited about getting native plants, but this is ridiculous!

In Jan. 2025 I purchased quantity 2 Chinese Snowball Bush plants from this site. They were purchased as a 'buy one, get two basis". Site advised that the plants would be dormant. Two plants were received in mid Feb 2025 and immediately planted in a new bed. Also planted adjacent to those TN plants was a Snowball bush purchased from Amazon. In early March I received a third bush which I planted in a half barrel. In April 2025 the Amazon plant showed several branches with many healthy leaves. The TN plants showed no sign of life at all. I contacted the nursery via their on-line form - since that is the only way that they will accept non-sales contact. I advised that I believed the plants to be dead. I sent pictures of the three TN plants and the one Amazon plant. I offered to return the TN plants. A few days later I received a curt response, - "perform a scratch test". Not familiar with that test, I replied asking for more details. After several days with no response I Googled "scratch test. Fairly simple, Cut a sliver of bark from the specimen and observe the matter under that sliver. A live plant will have a light color, or green. Beneath the sliver on each of the tested TN plants the matter was very dark brown, nearly black. Those plants were dead. I removed them from the ground. I advised TN that the plants were dead. The term "customer service" in their web address is only for sales. Their is NO customer service after the fact. The on-line form you have to use is, I presume, monitored by the boss - who is obviously too busy to attend to problems. I complained about the company via BBB and that boss had the arrogance to ignore that complaint. My review is based upon a single transaction. I think it likely that some maybe many people get what they purchased. For those that do not get what they purchased their is no recourse. WHY TAKE A CHANCE!
TN still send me regular sales mails. A legitimate site would provide an "unsubscribe" option. TN does not. My advise STAY AWAY FROM THIS SITE

Purchased 3 varieties of tree last year. They basically arrived dead on arrival. Notified company and they told me what to do. Did my best to follow their wants. Got email that said I had not done it correctly. Bottom line, I still own dead trees and they aren't going to cover my losses. Over $150.00. I am disabled vet. Wil not waste anymore money on these guys.

I wanted to order a redbud tree for my Dad for Father's Day in June of last year and went with Tennessee Wholesale Nursery because they were running a BOGO promotion sitewide at the time that I ordered. The day that I placed the order I checked the invoice that was emailed to me and saw that it only specified that my order included one tree and didn't say anything about the BOGO offer. I immediately emailed customer service with my invoice number and asked for clarification on whether my order qualified for the BOGO offer and received an email back stating, "Yes, you will receive a plus one of what you ordered in BOGO promo." I emailed back a thank you and let it go thinking that everything was taken care of.
I didn't realize until a week or so ago that my Dad only received one tree (we live in separate states and he never said anything about it), so I reached out to the business to ask for assistance in getting the second tree from my order. I was sent a screenshot of my original invoice and told that "it does not say this was a BOGO order". I responded with a screenshot of the email conversation I had with the representative in June so they could see that I had noticed this and had reached out to them to clarify and was told that the offer did apply to my order. I was then told that I did not receive the BOGO offer because "the BOGO promo was not selected when ordering. It looks like the representative was stating with a BOGO promo you will receive a plus one" and that "there's not anything we can do". I emailed back this evening pointing out that I sent my invoice number in my initial email when I saw the issue, and that it would have been the responsibility of the customer service representative to look at the invoice to determine whether there was an issue so that they could actually answer my question accurately instead of simply firing off an email with false information. I honestly don't expect to hear from them again given the tone of the emails I received, but even if I do and they correct the issue, I want to issue a "buyer beware" warning. They clearly don't care about their customers or even correcting their own errors. I wish I had thought to check independent reviews of their company before ordering from them.

I ordered a Sourwood tree and two Jane magnolias from TN Nursery. Based on their "Buy 1, Get 1 Free" offer, I was supposed to receive four Jane magnolias but only received two. The two I did receive both had damage. The description said the Jane magnolias would be 2-3 ft, but they were in the 14-16 inch range (see the pictures). TN Nursery customer support said they could not help me because they have a "strict 24 hour window to be notified of any issues with an order received." I was out of town when the order arrived so that wasn't possible for me.

At least the sourwood trees were in good shape, so 1/3 of the order turned out well. Not really the success rate or customer service I was expecting.

Sent dead plants, would not even acknowledge my correspondence about them. Sent pictures of dead plants as ask for, have heard nothing. Either poorly run or arrogant hoping unhappy customers will go away. Would NEVER buy again. Beware

I'm a Christmas tree farm owner. I had ordered 100 Eastern White Pine from TN Nursery for our fall planting however the trees that I received were white pine but long leaf (niddle) pine and not the standard high density short leaf (niddle) that I have planted each time. The description does not state short nor long niddle. When I emailed TN Nursery about the problem, I'm was told after trimming and shaping my white pine will make nice Christmas trees. Most of these seedlings delivered were punny and thin trunks and limbs. Most have died and if any do survive they will not grow to be the type I have set up in my fields. I will give the company 3 stars only for the care and well packaging for shipment.

The Rock Cap Moss I purchased never caught on even though I watered it constantly for the first two weeks, then frequently until now with no results.

Plants are doing well, and looking forward;to completing our landscape design

My previous order arrived timely, well packaged, healthy, with good information. When I saw that you we're an option for this purchase I had no hesitation.

Everything has been perfect. All of my order came as described.

I ordered moss and when it was delivered it was soaking wet, which means I had to install it immediately in order to keep mold from developing. Also, half of the bags of moss were just small fragments that could not be successfully installed. Other companies I have ordered moss from provided dry, large, moss colonies that were superior, but they were more expensive, which is why I tried your product. Your moss still worked but was somewhat of a letdown.

It said buy 1 get one free and I didn't get that. IT's true - I ended buying 2

So easy to order from! Plants are reasonable, healthy and beautiful!

I planted the items as directed. I was told I could plant now as I am in zone 9. Nothing, I repeat. Nothing happened. The plants were dead and remained so. I requested a refund and I have had not response.