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TN Nursery

How would you rate TN Nursery?
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Massachusetts
1 review
1 helpful vote
Follow Peter H.
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Ordered 10 eastern cedar trees in Oct 2015. Took 4 weeks for 5 to arrive and all dried out for lack of moisture on the bare roots and dead as door nails. Took pictures and they reshipped 10 as ordered. Again weeks later my local post office asked me to come to the post office and look at the broken boxes and displaying 10 totally dead dried out trees and brittle bare roots. Refused delivery and contacted them. Here we are in Spring 2017 and my order is still showing "awaiting fulfillment". Total waste of $108. Stay far, far away from this online nursery. You will regret dealing with this company.

Date of experience: March 28, 2017
tammy S. TN Nursery Rep
over a year old

Hi Peter, we do apologize for the bad experience you had with us and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.

Montana
1 review
1 helpful vote
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So far, so good
May 24, 2023

The ordering experience was easy and quick. The plants arriv ed as promised. All ferns that I ordered were planted in my existing fern bed in the proper soil and light conditions. I will wait to pass final judgment until the purchased items grow and hopefully thrive. Each fern looked reasonably healthy, so I am hoping for the best.

Date of experience: May 24, 2023
Washington
1 review
0 helpful votes
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My sugar maple plants
December 21, 2021

Arrived quickly in a nice box, roots wrapped in straw and covered with plastic. I have planted them right away, last fall. They were dormant when I planted them and after a month are now showing signs of developing buds. I am in Southern Washington State.

Date of experience: December 21, 2021
tammy S. TN Nursery Rep
over a year old

Hearing how much you like our product has brightened up our day at Tennessee Wholesale Nursery! Thank you for the great review you left us, Vladek, and for choosing to shop with us!

Iowa
1 review
1 helpful vote
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Buyer beware
August 9, 2022

They ship bare root plans without any roots. In addition they don't send you the full order. I have been working with them for 2 months and they don't care about customer service at all. Now they want me to mail the twigs back at my cost and I see other posts you do this and they still don't return. DO NOT ORDER from here or expect anything to live. Just throwing your money away and the most rude and aweful customer service.

Date of experience: August 9, 2022
tammy S. TN Nursery Rep
over a year old

Hi Kevin - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

California
1 review
1 helpful vote
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Rock Cap Moss
November 17, 2024
Updated review

The Rock Cap Moss I purchased never caught on even though I watered it constantly for the first two weeks, then frequently until now with no results.

Date of experience: November 17, 2024

I'll wait for receipt of product
June 24, 2024
Previous review

I'll wait for receipt of product.

Date of experience: June 24, 2024
South Carolina
1 review
0 helpful votes
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Very pleased
December 21, 2021

I'm always hesitant to order from a company online for the first time. But I was extremely happy with my experience. I had 2 separate orders, I had started getting a little concerned after about 2 weeks that I had ordered from a iffy site since I hadn't had any updates on my orders, however I received a email stating they were being shipped... when I received them I swear they had just dug them up. They were fresh, soil was moist and packaged well. Of course they are dormant at the moment but you can tell they are simply dormant and appear healthy in their dormant state. I will definitely order again.

Date of experience: December 20, 2021
tammy S. TN Nursery Rep
over a year old

Thank you so much for your feedback, Lisa! It makes our day hearing about how much our customers love what we do. We have passed on your review to our team and look forward to you purchasing from us again.

New York
1 review
1 helpful vote
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I hate that there is no email or phone number i can call
October 31, 2024
Updated review

It said buy 1 get one free and I didn't get that. IT's true - I ended buying 2

Date of experience: October 31, 2024
tammy S. TN Nursery Rep
8 months ago

Hello.
You will just add 1 to your cart and the warehouse will automatically send you the second one for free.
I apologize for any confusion. Thank you.


It said buy 1 get one free and I didn't get that
August 19, 2024
Previous review

It said buy 1 get one free and I didn't get that

Date of experience: August 19, 2024
Virginia
1 review
1 helpful vote
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Failed plants
April 20, 2023

Bought a quantity of elderberry Stakes only 5% survived. Contacted them via email, couldn't get them on the phone and it was a couple times via email. Got a hold of them just after the 1 year warranty. They refused to honor their warranty. Said it was too bad I was a few days late. Won't do business with them again. Be ware they don't honor their warranty

Date of experience: April 20, 2023
tammy S. TN Nursery Rep
over a year old

Hi Randy, we would like to apologize for the service you received when purchasing our product. After talking to our team it seems that things should have been explained to you in more detail. We understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention.

Texas
2 reviews
0 helpful votes
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Fast, fresh
March 28, 2024

Easy our vines came well packaged, fresh picked, ie a little dirt on the roots and ready for planting. We loved the prompt delivery, the vines look real healthy. We feel we made a great choice with TN Nursery's.

Date of experience: March 28, 2024
Illinois
1 review
0 helpful votes
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I ordered product in the spring that arrived all dead. I also ordered a white pine they said would be shipped in the fall. Nothing has been shipped and they do not respond to my customer service emails. Looks like I have been mislead by a bad outfit.

Date of experience: October 29, 2023
Washington
1 review
1 helpful vote
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There was a computer switch in my order. I did not receive what I ordered and was overcharged. The customer service person was rude and unhelpful. They refused to make it right. I would never order from them again!

Date of experience: June 2, 2022
tammy S. TN Nursery Rep
over a year old

Hi Charmaine - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can give you an extra special experience/ so we can follow up with you directly.

Missouri
1 review
0 helpful votes
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Amazing!
December 22, 2021

Received the Lavender Crepe Myrtle so surprisingly fast! I also couldn't believe how large the dormant starter was! Amazing deal! I planted it once it arrived and cannot wait to watch it grow come Spring! Thank you so very much!

Date of experience: December 22, 2021
tammy S. TN Nursery Rep
over a year old

Taking the time to leave such a great review about our Lavender Crepe Myrtle, has really made our day, Nicole! We always aim to delight our customers with our customer service and our attention to detail. It is great to hear we delivered on our promise. We are looking forward to making your day once more when you shop with us again.

Alabama
1 review
1 helpful vote
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I have purchased a few plants from this vendor. The ferns I ordered were great. There were clear instructions for planting, etc. However, I ordered what was supposed to have been an oak leaf hydrangea, along with a couple of others items. I know many times, first year planted items will not bloom or perform at their best. I questioned if what I received was an oak leaf hydrangea (I do not have one, but the leaves did not look right last summer) and it did not bloom. This year, I confirmed it is not an oak leaf, so I reached out asking for help to identify what was sent to me. I did not ask for money or to return - simply to get an idea of what I have planted and how to take care of it. When I reached out to the vendor, I was told they could not help me because it was beyond their one year warranty. I only wanted help to identify what I did receive. Based off this rude experience from this vendor, I will not buy from them again.

Date of experience: May 31, 2022
tammy S. TN Nursery Rep
over a year old

Hi Misty - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Pennsylvania
1 review
1 helpful vote
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Dead trees
September 7, 2022

I purchased 24 cedar trees (that looked like stucks) and received them in April. Planted as instructed but three weeks after planted, we received a freeze and snow. In July, I called the nursery and was told they should be okay, just in shock. Called back in August and was told to do a scratch test, which I did. Was told tree would show green if alive. None of them showed any green. Called back and advised. Was told to take pictures and send to customer service, which I did. I requested to be refunded the 50% as I am retired and on a fixed income, but they will not do that. They want me to pay another 250.00 for another shipment of trees, that I can't afford, and no guarantee they will survive. Not a good way to treat your customers. Run as far away from this place as you can. I will be contacting my bank in an effort to get my money back.

Date of experience: September 7, 2022
tammy S. TN Nursery Rep
over a year old

Dear Kimberly, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our products and service? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.

Texas
2 reviews
3 helpful votes
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Lack of responsiveness
March 25, 2024

Horrible customer service! I ordered my plants on 3/12. On 3/14 I sent an email asking when I should expect to receive my order. The same day I was told the order would take 7-10 days to fulfill and then another 3-5 days to receive.
On 3/22 I sent another email asking for the status and my email went unanswered. Today, 3/25,13 days later and another request for status, I have yet to here from the TN Nursery.

Date of experience: March 25, 2024
Kentucky
1 review
0 helpful votes
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Loved my plants
July 30, 2015

I ordered some perennials from here and they came well packaged with instructions. I knew that I was getting bare root plants from their website so I was fine with that. I planted them where I wanted them to grow and out of 12 plants, I only had 1 die - to me that is a high percentage! I was pleased and will order from them again in the future

Date of experience: July 30, 2015
tammy S. TN Nursery Rep
over a year old

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

New Jersey
1 review
0 helpful votes
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Acorns
October 26, 2022

We ordered 25 red & 25 white oak tree acorns. Each acorn package was clearly identified and more than the tagged 25 each. All of the acorns showed roots, which I was delighted to see. I'm planning on ordering more acorns soon from them.

Date of experience: October 25, 2022
tammy S. TN Nursery Rep
over a year old

Dear Thomas, thank you for the awesome review about our white oak trees. We are so pleased to hear it is working just as it should and that you are enjoying it so much! We have passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you shopping with us again!

Tennessee
1 review
0 helpful votes
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Gifted Trees...
September 8, 2021

I ordered two Red Maple trees for my son and daughter-in-love from TN Wholesale Nursery for their yard and they can not stop talking about how great they are doing. The trees are happy and healthy, one in the front yard one in the back. My son has a birthday coming up... guess what he's getting?

Date of experience: September 7, 2021
tammy S. TN Nursery Rep
over a year old

Dear Customer - We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

Washington
1 review
3 helpful votes
Follow Jason S.
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Received sticks and twigs with no roots. Plants did not grow. I contacted the nursery and they refused to do anything about it. They said they do not guarantee their plants. Total scam. They send worthless pieces of plants that will never grow and keep your money. Stay away!

Date of experience: June 25, 2022
tammy S. TN Nursery Rep
over a year old

Hi Jason - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can give you an extra special experience.

Alabama
1 review
0 helpful votes
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I did two orders from them, orange daylilies and blackberries in the first and two mulberry trees in the second about a year later.

Most of the daylily bulbs have come up and the blackberries seem okay. The mulberry trees haven't done much yet but it's winter and they're dormant.

They emailed back when I asked about shipping the blackberries (I ordered before they were in season) so they do communicate. Not sure what these other reviews are going on about.

Date of experience: December 20, 2021
tammy S. TN Nursery Rep
over a year old

Hi C.H., thank you for the five stars. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

Overview

TN Nursery has a rating of 2.9 stars from 536 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TN Nursery most frequently mention customer service, dead plants and scratch test. TN Nursery ranks 2nd among Trees sites.

service
249
value
217
shipping
215
returns
124
quality
359
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1,966 reviews
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