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    TN Nursery

TN Nursery

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Overview

TN Nursery has a rating of 3.8 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices, and timely manner. TN Nursery ranks 2nd among Trees sites.

  • Service
    233
  • Value
    202
  • Shipping
    200
  • Returns
    113
  • Quality
    346

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 80.6%
Positive
125
Neutral
10
Negative
20
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1,970 reviews

80
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Reviews (528)

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Reviews that mention popular keywords

customer service (78) scratch test (11) store credit (12)
Thumbnail of user terrie102
Texas
1 review
4 helpful votes
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April 9th, 2021

I requested 2 patio blueberry bushes in late Feb. 2021. I received 2 sticks in early March that said it was dormant one did not have visible roots! I planted after last snow and it's still 2 sticks sticking out the ground. I call LVMM cause no one answer the phone so I sent an email of what I received. I received response email the following day saying basically we don't stand behind what we sell and we will not send a replacement plant or return your money. The email further said I can come to TN for an in store credit! I live in TX. Buyers be aware this is not the place to shop for quality plants. Good for throwing away money only!

Tip for consumers:
Out of state Buyers be aware.. I TN Wholesale Nursery in the state of TN don’t stand behind what they sell and we will not send replacement plant or return your money. You can have an in store credit! I live in TX!

Products used:
Purchased 2 blueberry bushes from TN Wholesale Nursery LLC.

Service
Value
Shipping
Returns
Quality

Date of experience: April 9, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Terri - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly‌.

Thumbnail of user christophera40
Illinois
1 review
0 helpful votes
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December 20th, 2021

I received very healthy plants that did amazingly well. My passion flower vine grew huge and did better than any others I've ever gotten from other nurseries. Very happy and will definitely be a repeat customer!

Products used:
Passion flower vine

Service
Value
Shipping
Quality

Date of experience: December 20, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Christopher, we’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Thumbnail of user tamaral97
North Carolina
2 reviews
0 helpful votes
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December 24th, 2021
Verified purchase

Everything I've received from here have been great - ordered moss, spiraea, hydrangea, wisteria and viburnum. Everything was packaged well and arrived quickly, and they are all thriving. Will definitely be ordering more plants in the future!

Tip for consumers:
be sure the plant is right for your growing zone

Products used:
shrubs, plants

Service
Value
Shipping
Quality

Date of experience: December 22, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

We have passed your wonderful review on to our team. Tamara, thank you so much for taking the time to leave a review about our products. Our customer feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you purchase from us. Thank you for choosing to shop with us!

Thumbnail of user lesleyn55
Ohio
1 review
2 helpful votes
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June 7th, 2022

I ordered on 05/12/22. I've emailed twice. Once I requested an estimated ship/delivery date. On 06/05/22, I emailed requesting my order be cancelled and my money be refunded. I was told they would see if "my plants had been dug" and that I should "wait for their response." I was unaware of any other choice other than waiting. Although, disputing the charge does seem a likely alternative at this point as I believe they are committing fraud.

Tip for consumers:
Stay away!

Service

Date of experience: June 7, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Lesley - Thank you for bringing this to our attention. I would like to sincerely apologize for the experience you had with our company. We strive for excellence in customer service, but it is clear we missed the mark in your case. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future. That being said, if there is anything else that I can help you with at the moment, please feel free to reach out at customerservice@tennesseewholesalenursery.com and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.

Thumbnail of user dawns1187
Tennessee
1 review
0 helpful votes
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December 22nd, 2021

I stumbled on this nursery while I was surfing the internet for alternatives for grass which despite my best efforts will not grow in certain areas of my yard. I noticed that moss comes up naturally in some of the areas but I just need to add more. Was able to find really helpful info about moss on there website. Then purchased sheet and carpet moss at a decent price. Arrived with a couple days and in great condition. Can't wait till spring so I can buy more

Service
Value
Shipping
Quality

Date of experience: December 22, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Dawn, hearing how much you love our product has brightened up our day at Tennessee Wholesale Nursery! Thank you for the great review you left us and for choosing to shop with us!

Thumbnail of user jimg1063
North Carolina
1 review
3 helpful votes
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December 6th, 2020

My package was lost by the post office.

The nursery refused to replace shipment.

Extremely poor customer service.

Very dissatisfied and will dispute charges and report complaint to consumer affairs.

As an owner of a small business, I know how important customer service can be.

Date of experience: December 6, 2020

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Jim, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.

Thumbnail of user izzys8
TW
1 review
2 helpful votes
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June 1st, 2018

After placing my order in April and not hearing anything from them for 3 weeks, I did a google search and saw mostly negative reviews. My heart sank. Last week I got the delivery and could not believe my eyes: 6 ferns in one one gallon plastic bag, and 9 sedges in another, both bags filled with Soil Moist to keep these poor plants barely alive. And for these 2 bags of seedlings, I paid $90.

I have placed orders with many nurseries online for many years and this one is definitely the worst.

Date of experience: June 1, 2018

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Izzy - Thank you for choosing us. We are extremely grateful that you took the time to send us your feedback about our company. I read through your feedback carefully, and consider your suggestions to be very insightful. I will pass it on to our product development team to see if they could implement any of these changes in the upcoming releases. I will be sure to keep you updated. Thanks once again and looking forward to hearing more from you.

Thumbnail of user sg622
West Virginia
1 review
1 helpful vote
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August 10th, 2023

Unsure how to upload chat screenshots. Made an order on 29 July '23. Paid for " two-day free shipping." Got LAUGHED AT when I asked about my trees 10 Aug '23. We don't expect this, do we? SHARE SHARE SHARE

Products used:
Liars. They hide "will not ship until next fiscal year" somewhere in the fine print. Then, they laugh when questioned about it. $#*! you.

Service
Value
Shipping
Returns
Quality

Date of experience: August 10, 2023

Thumbnail of user michellew1820
Iowa
1 review
0 helpful votes
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December 21st, 2021
Verified purchase

I ordered four wisteria vines to plant along my barn after seeing them at a local nursery for $35.00 each. For less than $30, I was able to order all the plants I needed from Tennessee Wholesale Nursery. My wisteria vines arrived in good condition and came with clear instructions for planting them. I can't to see them bloom in the spring. I will definitely be ordering more plants for my garden next year from Tennessee Wholesale Nursery.

Products used:
Wisteria Vines

Service
Value
Shipping
Quality

Date of experience: December 20, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.

Thumbnail of user patriciav1282
Kansas
1 review
0 helpful votes
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December 31st, 2023

I would have given a zero if I could. My plants were 3/4 dead when I got them and dead, dead, dead shortly there after. This place is a sham. Buyer beware! DO NOT BUY FROM THEM.

My photo would not upload or I would have put it there.

Tip for consumers:
SCAM BUSINESS!

Service
Value
Shipping
Returns
Quality

Date of experience: December 31, 2023

Thumbnail of user leighandmacy
Virginia
1 review
0 helpful votes
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May 2nd, 2023

I am a very experienced gardener who decided to try this site for the first time. I purchased three bare root plants from TNNursery.net in early Spring 2022. When I received them, I planted them right away, but one only grew to 9" tall (should've been 4'-6') and two didn't come up at all. I contacted TN Nursery, who told me to be patient about the 9" plant, but sent 2 more bare roots in the Fall 2022. I planted those right away, as well. I waited until Spring 2023 for all the plants to show, but none ever did. I contacted TNNursery.net at the end of April 2023 to ask for a full refund, but was told no refunds or replacements for dead plants, only store credit, as stated in their warranty (but "Dead/defective plants" are what I was shipped!). However, it's NOT stated in their warranty. NOWHERE does it say anything regarding "dead plants" or "replaced plants". Anyway, they offered credit for two of the bare roots. But when I pointed out ALL THREE were dead, they reduced the offer to only one store credit! They claimed their warranty doesn't cover the two bare roots that were replaced. WHY would anyone want store credit from this unethical company that changes their warranty, on the fly, to suit themselves? I paid for 3 bare roots that were supposed to grow to 4' to 6' tall, but have absolutely nothing to show for it. These plants are not hard to grow. I deserved better treatment and a full refund. - It's standard policy of other online nurseries. And NOW I see they have a low Better Business Bureau rating! My advice is to steer clear of this place.

Tip for consumers:
They make up their warranty as they go along to suit themselves.

Products used:
Bought bare root plants, but they never came up.

Date of experience: May 2, 2023

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi L.G. - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Thumbnail of user elained7
California
2 reviews
8 helpful votes
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January 25th, 2014

Onlineplantnursery's selection is only so-so, but still they are my go-to online plant source. I haven't had any problems with them yet. I especially like their fast growing trees! Supposedly the company that runs the site is Garden Delights Online Plant Nursery and is based in Tennessee. Maybe I will go visit them one day!

Date of experience: January 25, 2014

Thumbnail of user susann822
tammy S. – TN Nursery Rep

We really appreciate you taking the time to leave us a review, Elaine. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

Thumbnail of user terryg398
Indiana
1 review
6 helpful votes
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May 9th, 2021

I have ordered 4 pine trees 2 pitch pine and 2 short leaf pine back in March. Open box and trees where wilted and dry there where no moss are any kind of packing to keep roots moist. Said the trees where in dormant stage but had new growth. They where shipped to late in season I believe. I planned them and a week later they were dead all 4 of them. I will not recommend to anyone or will I ever order though them again

Date of experience: May 9, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Terry, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly to customerservice@tennesseewholesalenursery.com with your feedback, questions, or concerns.

Thumbnail of user charlesb1941
Virginia
1 review
0 helpful votes
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September 7th, 2021

I have ordered several times from TN Wholesale Nursery. They ship quickly (at appropriate growing seasons) and are easy to deal with. I have had good success with their plants. They do ship bare root as advertised and buyers should realize these plants require a little more care, but do respond well. Will buy again.

Products used:
Several type plants

Service
Value
Shipping
Quality

Date of experience: September 6, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

We really appreciate you taking the time to leave us a review, Charles. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

Thumbnail of user beverlyb634
Arizona
1 review
0 helpful votes
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December 21st, 2021

I ordered a white oak tree for fall planting. It was delivered in November and appeared very healthy. It was packaged really well so there was no damage. I could not get this tree anywhere else. It was about 3 feet tall. Now I just have to wait until spring and summer to see it's full glory. I will definitely order from them again.

Date of experience: December 21, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Thanks so much for your review Beverly, we love getting feedback about our company and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

Thumbnail of user jamesc3697
Massachusetts
1 review
0 helpful votes
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June 10th, 2021
Verified purchase

We got total games and run-around from Tennessee Wholesale Nursery after they sent us the wrong plants along with completely rotten plants. They played games with us and made us jump through hoops for a whole month after we spent several hundred dollars with them - and they refused us any refund or to replace the mislabelled and dead plants. I have several decades of experience as a professional native plant specialist and worked for several major botanical gardens and native plant conservation organizations. These people are the worst around.

After spending hundreds of dollars, we have nothing to show for it. They clearly take advantage of out-of-state buyers. This is a disreputable business and a total rip off/

Service
Value
Shipping
Returns

Date of experience: June 10, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi James - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Thumbnail of user pats811
Illinois
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

I have purchased 128 trees and 97 of them died - the vast majority of them being pine trees with a few red maple and tulip trees. That is a 75% death rate which is absolutely pathetic. One of their problems is they ship through the post office which is extremely unreliable. I had one delivery sit over the weekend and by the time I received them, the pines were already withered and dying. I would not recommend using this company. I ordered pine trees through the arbor day foundation and had an 90%+ survival rate - same tree, planted in the same spot the same time of year.

Their customer support is terrible, never answers the phone and just an overall bad experience.

Products used:
Trees

Service
Value
Shipping
Returns
Quality

Date of experience: August 24, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Pat - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Thumbnail of user cinxrayp
Virginia
3 reviews
3 helpful votes
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July 23rd, 2022

Ordered 3 ferns, Came SUPPOSEDLY dormant. Looked dead but I planted. One sprouted one fern leaf and nothing else for the last 6 weeks. The 2 others sprouted tiny fronds and one is doing nothing else and the other finally died. I contacted them on their site originally to ask what I could do, special fertilizer for ferns, more or less water. They never replied. Later when the first one died I contacted them on their website again with pictures but couldn't find any place to post them. To bad I didn't go to reviews first. Lesson learned

Products used:
Plants

Service
Value
Shipping
Returns
Quality

Date of experience: July 23, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Customer - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Thumbnail of user jakel186
Pennsylvania
1 review
0 helpful votes
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December 24th, 2021

I've ordered 3 trees so far. 2 two foot trees and on 4 foot tree. 2 of them are doing well. I had one die in the summer/fall heat. I submitted a request for a replacement on Thanksgiving day and to my surprise, received prompt responses within an hour. A replacement is due to ship this spring. It was a pleasant experience.

Products used:
Trees

Service
Value
Shipping
Returns
Quality

Date of experience: December 23, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Thank you, Jake, for your great review. We have passed your kind words on to our team. We are passionate about providing all of our customers with outstanding experiences and are delighted to know we hit the mark with you. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customer’s feedback for helping us to keep improving our business.

Thumbnail of user wangmei.wm08
Texas
1 review
1 helpful vote
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August 15th, 2023

I want the replacement or refund for this order, I ordered 3 counts, and I received 2 packages, no idea why they sent in 2 packages, one package took 8 days and one package took 11 day, no any one is good one, they are all rot or decay root already, please see the attached photos, I informed TN with the photo immediately after I received, but I was told I would have to wait until next spring to get the replacement ……

Service
Value
Shipping
Returns
Quality

Date of experience: August 15, 2023

Thumbnail of user susann822
tammy S. – TN Nursery Rep

I am sorry you are unhappy with your order. Since we have shipped this order 3 times already. We would for you to plant 1 of the 3 shipment. Since they are under a 1 Year warranty.
Thank you,

Thumbnail of user lauriec174
South Dakota
3 reviews
6 helpful votes
  • Send Message
May 23rd, 2022

I will no longer shop with Tennessee Wholesale Nurseries because, although they give a customer service phone number, no one answers it. You are referred to email, where they merely throw links at you. All in all, it's about as impersonal of a shopping experience as one can have. A product without a person behind it does not appeal to me.

Service
Value
Shipping
Quality

Date of experience: May 23, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Laurie, we are sorry to hear about your negative experience with our company; that is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at customerservice@tennesseewholesalenursery.com? We will be more than happy to help you with the issue you have experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!

Thumbnail of user jamess7331
Ohio
1 review
2 helpful votes
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November 15th, 2022

If I could give them no stars I would. This business is a scam. Ordered over $300 worth of plants to plant around my pond over a year ago. I received small dried up stems that bore little resemblance to a plant. Not one plant survived. Only then did I investigate and learn that this business has been the subject of numerous complaints with the Better Business Bureau. Unless you like to throw money away, do not patronize this business!

Date of experience: November 15, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi James, please accept our apologies for having a poor experience with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.

Thumbnail of user galenh20
Virginia
2 reviews
0 helpful votes
  • Send Message
December 30th, 2021

I made a mistake recently regarding an earlier special that the Tennessee Nursery was running. Candy was a big help in helping me resolve my issue. This was a great example of customer service.

Galen Hopkins

Products used:
My review was based on service.

Service
Quality

Date of experience: December 30, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Taking the time to leave such a great review about our customer service, has really made our day, Galen! We always aim to delight our customers with our customer service and our attention to detail. It is great to hear we delivered on our promise. We are looking forward to making your day once more when you shop with us again.

Thumbnail of user johnw4911
New York
1 review
0 helpful votes
  • Send Message
December 21st, 2021
Verified purchase

Ordered a bunch of plants a few months ago, they arrived quickly and, happily, were larger than expected. Planted them when they arrived and are doing great. Will be ordering more.
John Welk
Long Island, NY

Products used:
Plants

Service
Value
Shipping
Quality

Date of experience: December 20, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear John, thanks for your great review of our company. We have passed your kind words on to our team. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customers’ feedback for helping us to keep improving our business.

Thumbnail of user ryanh1665
Washington
1 review
0 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase

Great deal for the trees I purchased, might be bare root, but they seem to have taken to the ground well, came quickly after they were prepared and came healthy

Reason I chose this business:

Couldn't find a deal close to for two trees

Quality

Date of experience: March 23, 2024

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From the business

Garden Delights Online Plant Nursery. Quality garden plants, trees, shrubs, perennials, mosses, live stakes and native wetland plants at low wholesale nursery grower prices. Our tree nursery ships to all states. Buy plants online from a reputable plant...

Company Representative

Thumbnail of user susann822
tammy S.
Usually responds not within the first month

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