I purchased a river birch tree from TN Nursery. It arrived dormant and I really didn't know what to expect. However, come spring, leaves started to appear and it started to grow and since then, there's been no stopping it! I'm very pleased with my tree and will definitely use them again for future tree purchases.
So easy to order from! Plants are reasonable, healthy and beautiful!
Thank you for the positive review.
We hope you are enjoy your products.
I have ordered serveral items and never had a bad experience. Communication is great and I am aware of every step my plant takes in getting to me.
Plants come healthy. A word to the wise: if the plant ships dormant, don't worry! Follow instructions and you will have success!
I'm planning to place an order very soon for some fall planting.
We really appreciate you taking the time to leave us a review, Sherri. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
I ordered 200 ferns for a spring planting. Half of these were the Bracken Fern variety which ships as a bare root. In my case it looked like a small 2-3 inch brown stick. Planting these was my first experience and I wasn't sure what they should/shouldn't look like. However many of them were crumbling and seemed like they were rotted. Since the bulk of them appeared that way I supposed that was normal.
I planted all in a well drained, moist, shaded area along with the 100 other ferns I ordered. The planting area has many varieties of moss and native ferns growing.
I gave all the ferns a couple of months to show. Not one Bracken ferns sprouted. About 85 of the other ferns sprouted at various intervals.
When I contacted Tennessee Wholesale Nursery they basically replied tough luck. Your claim is beyond 30 days.
So beware. Especially if you're spending a few hundred dollars on ferns.
Hi Bradley - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
Total ripoff do not purchase from this business,product received was trash (awful) and of course no refund,cancelled an additional order weeks before shipping and was charged 20%.Never again,buyer beware.
It would help if the email for the review listed WHAT I purchased! I'm landscaping a side yard so I'm ordering a lot of plants online and I don't recall that your info with the plant had anything about TN nursery on it, so I don't know what I'm supposed to review. However, everything I've ordered has arrived with no problems, on time and healthy. They are all flourishing so I suppose that's a good review.
Thank you for the positive review.
We appreciate your business!
Do not trust this company! Ordered live ready to bloom plants. They never came. Asked about my order and was assured several times over a few weeks it was to be shipped in 24hrs. No help. Disputed the charge. Magically a week later something shows up. Not what I ordered but something. Some sticks in a bag. Now my card is recharging me. Never trust these people!
It was first and my last time when i buy from this site. The did send me a dry grass instead of wild strawberry and then after I send all pics the made me send this dry grass back for what I had to pay $ 20 shipping. Customer service does not care about clients.
Finally, they reship my order and i receive a plants just in Walmart plastic bag without any moist or terrasorb gel. Please do not buy from them don't waist your time and money.
Hi Tanya - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
I received my 4 ft. Peacon tress and a 4 ft. Pink spiria in great condition. It was exactly what I ordered. Here is a video I would like to share with you. I would recommend TN Nursery to all my friends & family
I have used TN Nursery on a number of occasions over the last several years to purchase a variety of plants and trees for my small patio garden. They have an excellent assortment and very competitive prices. Shipping is fast and items arrive in great condition. TN Nursery has enabled me to transform my patio garden into a very pleasant and enjoyable suburban oasis that attracts a wide variety of birds and other wildlife and I will be looking to them over the coming years for any plants or trees I will need. I highly recommend them to anyone looking for a great selection of plants, trees, or shrubs for their homes.
I've ordered a couple of times from this place that goes under several names. I will never order from them again. While everything is not wrong, their list of native plants included several present but non-native plants and some plants are mislabeled. I ordered native black raspberry (rubus) and got Japanese wineberry, a horrible invasive instead. A plant nursery should know this but native plants evolved in the same area as the pollinators, birds and insects that all complement each other. Plants that were introduced from other countries, but have naturalized here (escaped into the wild) are not native. Do your research folks and don't skimp.
Hi Phoebe, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our products and service? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
I purchased blueberry plants that I received in a dormant state as was to be expected, after planting not a single plant showed any sign of life ( the blueberry plants that I planted at the same time in the same way from another company where growing and coming out of dormancy successfully) I contacted
Tennessee Wholesale Nursery and was told I had to let them know within 24 hours of receiving the plants for the warranty to be any good. I explained that I did and was told the plants where fine and to keep an eye on them. Bottom line they do not stand behind their product and they are running a scam operation. One star because I had to choose something, it should be a 0
Hi Sandra - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
Absolutely the worst company to work with. I can not express enough how much you need to AVOID doing business with this company at all cost. Poor customer service, poor product and poor resolution. If I could give them a negative score I would a one star is to generous
Hi Patty. I would like to apologize for the service you received when purchasing our products. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at customerservice@tennesseewholesalenursery.com
It's hard to find a place that will ship live plants from online. Tennessee nursery was awesome! Plants arrived big and healthy and are still beautiful! Great prices too! Definitely recommend Tennessee nursery!
Hi Rio - Thanks for the five stars. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
Our items came weeks after I expected them and according to the website guarantees. I tried to cancel the order when it didn't arrive timely but wasn't allowed to. When the items did arrive they were of bad quality anyway. I will never order from them again. They also won't unsubscribe me from their promotional emails although I have requested that several times. That triggered this review even though my purchase was a couple of years ago.
Dear Emma - Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with our dormant plants and hope you will accept our sincerest apologies. Please reach out to us at customerservice@tennesseewholesalenursery.com or by calling our company at 877-958-8471 with your contact details so that we can make things right for you.
I had just purchased my house and i didn't have any landscaping at all. After finding this company I could not be happier. I bought a bare root variety pack and I was so excited to see them bloom. I will be purchasing more as soon as I know what I want!
Thanks Mickey! Your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into making each day at Tennessee Wholesale Nursery memorable.
I received my bare root plants in a timely fashion. Unfortunately, the weather was not conducive to planting and it was not successful in taking. But other plants have been successful as long as my timing is right.
Dear Angie - Thank you so much for sharing your experience with us. Your feedback helps us improve our products and services for everyone. If you would like to discuss how we could have made your experience better, please contact us at customerservice@tennesseewholesalenursery.com. We look forward to hearing from you!
Lovely site. It's well organized and has enough info to make informed decisions about most plants. I would prefer to see details of the plant's growth habits in a grid or list. Scanning through paragraphs to find mature plant height and spread, zone, and soil requirements makes the shopping process a lot more tedious than it needs to be.
More general photos of the plants would also be helpful. Many of the photos are generic, and most of the photos don't show completely mature plants, which would be helpful.
Anyhoo - great nursery! I haven't received any of my orders yet, but I'm confident I'll be happy with what I get.
Ordered grass plants. Charged card same day. Grass plants not in stock. Wouldn't answer email to cancel. Called and got third-party agent. Would not cancel order. Shipped grass 14 days after I cancelled. Received dead plants. Will never use again.
Hi Mark, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly at customerservice@tennesseewholesalenursery.com with your feedback, questions, or concerns.
I've placed two orders with TN Nursery looking forward to growing native fruit trees. Prices were great and the trees arrived. One has now died (a PawPaw) and the others are looking sickly (Persimmons) I e-mailed TN Nursery because it falls within the 1 year warranty. They sent a form to fill out, which I did, and have heard nothing back in 2 weeks. There's no credit to my account. I also ordered apple trees (4 different varieties) which came with labels loose in the box. I wrote to ask how I'm supposed to identify them for planting. Different varieties cross-pollinate. They said "maybe" if I sent pictures they could tell but they couldn't promise. That was their solution, so I had to plant them all close together which I hadn't planned on. I don't think I'll be purchasing anything more from this company in the future.
We apologize that you were not satisfied.
If you would like please send us photos of the dead trees to our customer service email and we can get this taken care of for you.
Thank you.
Answer: The buy one get one offer they ran. It was a Hugh mistake. I regret wasting my money!
Answer: I can never get a response from anyone. If I call the number with my issue they tell me I have to email them.
Answer: Call the customer service number listed on the site Mon-Fri 8:00-4:00 CST
TN Nursery has a rating of 2.9 stars from 536 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TN Nursery most frequently mention customer service, dead plants and scratch test. TN Nursery ranks 2nd among Trees sites.
Taking the time to leave such a great review about our river birch tree, has really made our day, Sandra! We always aim to delight our customers with our customer service and our attention to detail. We are looking forward to making your day once more when you shop with us again.