Great experience with ordering. But I was gone for two days when they arrived. I immediately planted the bare roots but they and the bag smelled moldy. Praying for the best.
My existing bugleweed plants are fully bloomed. I order 2 more to fill in a dead space. I received 2 dormant plants. So, my plan to fill my long narrow planter is busted!
TN nursery sent me pitch pine trees that never grew and refused to honor the return policy that was promised at the time of purchase. They refused to acknowledge that the trees were dead (even after NOTHING appeared green after being planted for one year) and would only consider refunding my money if I sent back the dead trees - at my expense.
Our plants arrived well packaged and dormant. They're taller than expected. I am hopeful that they will grow next spring. So far they're still dormant.
Hi Jennifer, thanks so much for your review. We love getting feedback about our company and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.
Received 5 bare root Wild Huckleberry plants last Nov. Of 2020. Planted as soon as they arrived. As of now Sept, 2021, all five are alive & growing. Very pleased..
Hearing how much you love our products has brightened up our day at Tennessee Wholesale Nursery! Thank you for the great review you left us, Dominnick, and for choosing to shop with us!
Difficult to navigate erratic ordering process. Should have stopped.
We apologize you had a difficult time.
You can always call our sales line at 931-692-7325 and we can help you place the order.
Thank you.
Flow between steps needs clarification please
Great deal for the trees I purchased, might be bare root, but they seem to have taken to the ground well, came quickly after they were prepared and came healthy
Purchased 2 white Crepe Myrtles to frame the entrance to our new driveway. Got here quickly and undamaged. Price was good. Would recommend thus nursery.
Hi William, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
My first batch of trees Totally dead Thry did give me a gift card but "REFUSED " to replace my replacement order for ANOTHER YEAR! NEVER would I recommend this company to anyone. Absolutely Ridiculous being a replacement should have shipped it out Immediately
I have been amazed at how quickly the bareroots emerge and grow into large plants. Within two days the Indian Pinks were emerging. The roots give perennials a headstart on developing.
Thanks so much for your review, Judith. We love getting feedback about our products and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.
Don't buy any trees from them. I paid over fifty dollars for two measley 18 inch bare root trees that never leafed out and failed the scratch test. I refused to pay 50 % more for replacements.
Hi Michael - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can give you an extra special experience/ so we can follow up with you directly.
My plants are doing great there snuggled in soil waiting to find there new home thank you service was excellent. And at this time of year deleviey was fast
Hearing how much you love our products and service has brightened up our day at Tennessee Wholesale Nursery! Thank you for the great review you left us, Kathleen, and for choosing to shop with us!
I placed an order in Augest and only after ten emails they told me they are planning to deliver it in the end of October or issue 80% discount. I am going to inform to credit company.
I am sorry you were unaware of the per-order ship date. It does state the ship dates on our website. We would be happy to refund your order.
Thank you,
After buying from this website in the past and always very pleased, I decided to order some perennial flowers to plant later in August. Following my purchase I received a coupon in my email for free shipping on my next purchase. I decided that I would go ahead and use the coupon. When I attempted to use the free shipping the site said I was not eligible at the time. I emailed the customer service department with cut and paste of the advertised free shipping. I got an email saying they saved my order and when I again attempted to check out, I was denied the free shipping.
I sent another email to the customer service and they said I should try again or they could override the order. I decided to cancel the second order along with the FIRST order. Then I received a message that because I was cancelling my first order despite it not being shipped until August, they would have to charge me 20% to cancel the order. It has all be rather irritating and I seem forced to buy my first order. Will not be using in the future despite all the past business where I was satisfied. The customer service department is far less accommodating than most businesses.
Great place to buy online trees. I got 2 sassafras trees from them. They were slow to come out, but when they came out they have taken off. Looking forward to some sassafras tea one of these days.
Dear William, thank you for your great review of our company. We have passed your kind words on to our team. We are delighted to know they hit the mark with you. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customers' feedback for helping us to keep improving.
The site was easy to navigate and the items arrived carefully packaged. I have planted them, as instructed. I am hoping the dormant tree and shrub make it.
I am so pleased with the kind of packaging you have and thank you for your good service. I never regretted choosing these plant varieties from your nursery.!
Thank you so much for your feedback, Scarlette! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
We purchased trees to line either side of our driveway and we couldn't be happier with how it looks. Shipping was fast and customer service was very helpful.
Thank you so much for your feedback, Daren! It makes our day hearing about how much our customers love our products. We have passed on your review to our team and look forward to you purchasing from us again.
I am awaiting my second order. The first plants have done absolutely beautifully. For this reason, I did not hesitate to order two red dogwoods.
Thanks
Dear Nancy, we spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
This company ships dead trees. Tells you they are "dormant" and instructs you to plant them even though they're dried out and have no root growth. Then after spring comes they think it's too late to complain.
THEY WANT YOU TO PAY SHIPPING TO RETURN DEAD TREES AND THEY DO NOT GIVE REFUNDS. DEAL WITH THEM IF YOU WANT TO PAY HUNDREDS OF DOLLARS FOR DEAD TREES.
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Dear Connie - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
Overview
TN Nursery has a rating of 3.1 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.