This is my first time ordering with you, but I'm impressed with you, especially your customer service rep. Tina! I had placed my order and realized that I wanted to add to my order. She was kind and responsive to my desire. She added to my order and quickly sent a confirmation to show the change. When the bare roots arrived they were both packaged well and looked healthy. Now I wait for spring to see them prosper!
I ordered trees that don't ship till end of October. Still waiting but excited for my trees.
Hello.
All trees are currently being dug and in the warehouse.
Your trees will be shipping out very soon.
Thank you.
I've ordered from other online nurseries and received much better bulbs and starts. Tennessee nursery had a plant I couldn't find elsewhere. However I was shorted 4 plants and no one will reply from customer service. Really disappointing
This outfit is horrible. They are hard to get ahold of by telephone if something goes wrong with the order (which it did). Their delivery times were incorrect and they shipped only part of my order. They still have not filled my order correctly but they charged me anyway just for good measure (sarcasm). What I received was not the 2-3 ft plants I paid for but rather 6" twigs. I guess one gets what one pays for (in my case, not even that much). AVOID LIKE THE PLAGUE!
Dear Customer, we do apologize for the bad experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.
The shipping is fast and everything is package well. The customer service is awesome and if you have an issue they will fix it or help you. I have bought crepe myrtles from them and also dog wood trees. I will shop with them again.
Dear Kristen - We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
I ordered many plants from tnnursery last year, which means I have given it a year before writing this review as I wanted to be fair. However this is the worst nursery I have ordered from by far and I will never again do business with them. Over 50 percent of the bare-root plants I ordered never grew, and one sizable order ended up being a completely different plant than I had even ordered. I am an experienced gardener, and have ordered bare-root plants from other nurseries with wonderful results. Tnnursery in my opinion is a dishonest company and doing business with them is means taking a risk.
Dear Audrey - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
Like your site, but I was told I qualified for free shipping, but then was charged $9.18. No way to question this online, so I went ahead and paid, but not happy about it. I think you should give free shipping just like you do on your other site.
Thank you for the good review, Cheryl. We are so pleased to hear it is working just as it should and that you are enjoying it so much! We have passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you shopping with us again.
This nursery has provided the only trees that have survived for us from mail ordering. We purchased several kinds of red maples that have done well in our hard seasons in North Idaho. The other times we tried mail ordering trees they were all unsuccessful, but Tennessee Wholsesale Nursury sent us trees that have thrived thus far months later. Prices were reasonable and I would recommend them in a heartbeat.
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. Thank you again, Angela, have a great day!
I ordered two Eucalyptus trees (Maggie & Funky Monkey). Tennessee Wholesale Nursery had them packaged and shipped within a couple of days. Maggie arrived healthy and happy the very next day! UPS screwed up delivery of the Funky Monkey, which ended up killing the poor little tree. Tennessee Wholesale Nursery apologized for UPS's mistake and credited me the entire sum I spent for the Funky Monkey! They were awesome to deal with! Word of advice: Do not rely on UPS to ship live or fragile items. Every time I receive a live or fragile delivery from UPS, it is mishandled severly.
Hi Angela, I’m so pleased you are enjoying Eucalyptus trees! Please let us know if there is anything else we can help you with.
The decription of the product does not reflect what you will receive.
It says a variety, I received 2 different plants for each 10 pack. I would expect a variety is more than 2 different kinds.
It says "our package includes" includes Lavender and Blanket Flower and Phlox and Delphinium, Purple coneflower and Black Eyed Susan and many more beautiful zone appropriate flowers.
I received none of these and the plants I did receive will not grow in my zone.
Customer service was horrible and did not offer any kind of exchange.
I ordered 4different plants. They said they would be shipped bare root when they were ready to ship to me. What I got was 4 different plants that were dry root. Instead of one, I got multiples I guess in case the one was indeed dead. I have had them planted for almost two weeks and I am still not seeing any growth. When told bare root and it is the end of May, I expect there to be plant growth and roots wrapped in wet paper and plastic. Not roots dried out since last year. I will not be ordering from TN Nursery again.
I have ordered different plants from TN Wholesale nursery on several occasions. Each time the plants arrived alive, they were the correct plants and they arrived when I was told they would arrive. As such I have no complaints and I am planning future orders from this business.
Hi Jeffrey, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
Very easy to find and order what you want. It was easy to look through what was available and to choose what I wanted.
Thank you for the positive review!
I received my Nine Bark start and my Persimon tree start in a timely fashion last spring. I have been delighted to see them both flourish over the summer and autumn. I have put deer guards around them and look forward to their continued growth next spring. I will definitely order more trees.
Hi Mona, Your kind words about our plants are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
Plants are dried up, bulbs are moldy and not healthy looking. I have never seen plants shipped this way. Have ordered from different online sellers and they are at least wrapped in tissue and plastic to keep them hydrated.
I do apologize for this inconvenience. Have you emailed our customer service team for replacements?
Customerservice@tennesseewholesalenursery.com
I am an avid fan of your perennials. I love the wide array of selection that you have. It seems like I cannot get enough of your plants that is why I am buying every month until I will own all the plants that i want. Thank you TN Nursery
Thank you so much for your feedback, Clint]! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
As a landscape Designer, I look for the best quality for a great price. I have found both at Tennessee Wholesale Nursery,
Excellent plant material, great customer service and great pricing... keeps me coming back for more! Thank you,
TN Nursery. Karie
Dear Karie - Amazing feedback. Thank you so much for giving us 5 stars!
I placed an order in April and still have not received my order. I sent a email and have not heard a response. I can't found them because they have no voicemail set up! I would definitely not recommend ordering online from them! I ordered 10 plants and by the time I get them it'll be out of season to plant them! They are a joke. I sent an email and haven't got any response from them.
My younger Sister gifted us a bareroot Paw Paw tree from Tennessee Wholesale Nursery, as my husband and I had recently bought a home. When it arrived, I quickly realized that due to squirrels and rabbits in the area, I would need to place a tree trunk guard on it, to give it a chance to grow. The Paw Paw sat for a week before I found tree guards in our local area to purchase. We immediately planted the Paw Paw, following directions given. It appears to have taken root, since the leaves stayed green and didn't fall off until the expected time in the Fall. I'm waiting for Spring to see how it does... anticipation!
Hi Sherry. Thank you so much for giving us 5 stars. You made our day!
My experience has been good with TNNURSERY. If I had any problems with an order, customer service addressed it and I have no complaints. I plan to buy more plants like a couple of paw paw trees and some sugar maples in the future. If I should have any negative experiences I will surely write another review.
Dear Customer, thank you for the awesome review about our company. We are so pleased to hear it is working just as it should and that you are enjoying it so much! We have passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you shopping with us again.
Answer: The buy one get one offer they ran. It was a Hugh mistake. I regret wasting my money!
Answer: I can never get a response from anyone. If I call the number with my issue they tell me I have to email them.
Answer: Call the customer service number listed on the site Mon-Fri 8:00-4:00 CST
TN Nursery has a rating of 3.1 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.
Taking the time to leave such a great review about our product and customer service, has really made our day, Zella! We always aim to delight our customers with our customer service and our attention to detail. It is great to hear we delivered on our promise. We are looking forward to making your day once more when you shop with us again.