• TJ Maxx

TJ Maxx

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Overview

TJ Maxx has a rating of 2.2 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TJ Maxx most frequently mention customer service, credit card, and free shipping problems. TJ Maxx ranks 100th among Department Store sites.

  • Service
    89
  • Value
    84
  • Shipping
    50
  • Returns
    63
  • Quality
    70
Positive reviews (last 12 months): 4.2%
Positive
2
Neutral
1
Negative
45
44
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What reviewers want you to know

Positive highlights

  • Great service and customer service is always willing to help me find what I am looking for.

Critical highlights

No critical highlights yet

How would you rate TJ Maxx?
Top Positive Review

“Beurer Germany”

Ashley H.
12/26/23

I bought this professional manicure set from beurer and the quality is amazing, I got for such a good price at tj maxx, here you can find amazing things such as this. I am in love with this machine and can't wait to get my nails done with it, it comes with so many things recommended 10/10!

Top Critical Review

“This card and company suck”

Brenda S.
1/11/24

I went into Marshalls today to purchase a few few things to get ready for my Jamaica trip. To my surprise my card was declined, called them, and they told me that it was because of too many authorized users. Really cause I am the only person under my roof lady customer service was rude. Not helpful to me at all. Consumer beware do not get this card. They suck

Reviews (479)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (81)
Thumbnail of user cneytk
22 reviews
1 helpful vote
May 5th, 2023

TJ Maxx is a great store for finding amazing deals on brand name clothing, shoes, accessories and home goods. They have a huge selection of items that are always fresh and trendy. The quality is excellent and the prices are unbeatable. I love shopping at TJ Maxx and discovering new treasures every time.

Thumbnail of user annetteb583
1 review
0 helpful votes
February 27th, 2023

Having been a customer since before TJ's was spooned from Marshalls in Beverly MA., I am very disappointed of your choice in billing partner, Synchrony Bank. Having encountered their uninformative billings and aggressive pursuit of payment ( I was subject to the USPS poor mail forwarding last fall and again this winter) this group puts out for you as well as other retail groups they service to include Citgo, Gap etc,, I am cancelling your card with them. When there is a problem they will offer a quick payment solution via customer's Debit card. Considering the number of issues with computer pirating or internal misuse of customer information,, I would never give my bank debit card # to anyone. This can result in massive losses to the customer with no recourse other than being issuing a new card from retailer.
I will use my Visa card issued by my bank. The rewards offered by the TJ Maxx card are trivial compared to exposure of my debit card information to malware. But will still love TJ/Marshalls/ Homegoods not so much Sierra.Choose a better billing partner and will be glad to come back to your card.

Tip for consumers:
Avoid Synchrony Bank at all costs. Us other credit cards if retailer uses them as their billing service.

Products used:
NA

Service
Value
Returns
Quality
Thumbnail of user delaineyt
3 reviews
21 helpful votes
January 14th, 2020

My wife adores this store for its wide range of different clothes and shoes. I completely agree with her. You're always able to find interesting clothes in this shop.

Thumbnail of user dianef24
4 reviews
6 helpful votes
July 31st, 2017

I like both these stores. BUT, sometimes you go in and can't find anything. Next time you fill up your cart. You just have to stop in and check out what they have new.

Thumbnail of user patriciab167
3 reviews
3 helpful votes
January 20th, 2017

Love TJ Maxx! They have everything you need for every season! I love the handbags and shoes! Every style and size you need!

Thumbnail of user eileenw38
1 review
11 helpful votes
November 4th, 2018

The only complaint I have is that every morning before opening there are 3 to 4 women waiting to rush in and buy all the Rae Dunn items its not fair to people who just want a few things but there's no chance since these women buy it and sell it to double their money maybe the staff should but things out later in the day after they have left just a thought its very disappointing

Thumbnail of user isabellaw12
1 review
0 helpful votes
August 28th, 2018

I was soooo worried about buying online because of the reviews saying my items would be damaged, gone, or shipping would take 2+ weeks. I ordered three things and my total was around $26.2 of the 3 things shipped out in 5 days and arrived at my house two days later, which the site says standered shipping will take 5-10 days so I'd say my ordered arrived just on time. I got a receipt and everything came in a thing of bubble wrap! I'm pleasently surprised and happy. The third thing should come Thursday of August 30th which meant it took 9-10 days to ship which I don't care. So overall, some people have had awful experience and some people have a good experience I guess :)

Thumbnail of user brendab74
2 reviews
1 helpful vote
August 15th, 2016

I shop online and also visit the shops. I find that this company is very good. Returns are taken without question. The goods are excellent at a fair price. I must admit that I find that some of the clothing sizing is way out i. E. smaller than stated. Delivery is very good. Also the staff are very helpful and pleasant to deal with.

Thumbnail of user mitcelle
3 reviews
3 helpful votes
September 1st, 2015

Most recently I got a "chain" that looks more like it's made of silver nuggets of successive sizes. Anyway, compliments every time I wear these pieces. They are weighty. Most expensive item was $69 (pendant). It is about 5" wide. Some of these are silver-over-wax items. So far I have experienced NO tarnishing. I can't guarantee that every store has this jewelry, but it's worth checking on.

Thumbnail of user pauly51
14 reviews
30 helpful votes
October 4th, 2017

The T. J. Maxx store in Monroe Michigan is always kept clutter free and clean
There is always something new and the prices are reasonable and the clerks are always friendly and helpful.

Thumbnail of user lynns76
7 reviews
19 helpful votes
November 19th, 2016

I love this store but I do think they are a little to high on their Price's

Thumbnail of user aliciam42
7 reviews
25 helpful votes
December 23rd, 2015

T. J. Maxx can be a hit or miss. I will say on my last visit I was able to find the perfect pair of Michal Kors sandals for $35 and some nice kitchen items! Very pleased!

Thumbnail of user nancyh196
6 reviews
1 helpful vote
November 16th, 2017

Each trip is hit or miss, but it's a fun treasure hunt. Always something that makes it well worth the trip.

Thumbnail of user robertom29
30 reviews
27 helpful votes
May 24th, 2016

They don't have lower prices on a particularly celebrated day: Mother's Day, Christmas or what have you. They have the lowest prices everyday. National brands,. No frills,. No gimmicks,. Just branded products at lowest prices. I bought a dress Polo shirt at T.Js for $15 and the same shirt was priced at $110 at Saks Fifth Ave. Even if you're well-off and don't mind paying $110 for the shirt at a top name retailer DON'T think you're getting $110 worth of materials and labor. Approximately 90% of that cost is 'margin'. A tax on idiots who are pretentious.

Thumbnail of user loric47
2 reviews
1 helpful vote
May 4th, 2015

Love shopping here. Its hit or miss for brand name things but have scored so many great things for the whole FAM. Bottom line is if you want great brand name stuff on the cheap... go for it. They get multiple deliveries per week. Worth your time. Gave it a four BC of hit and miss.

Thumbnail of user pamelam71
9 reviews
0 helpful votes
August 22nd, 2017

I love shopping at T. J. Maxx stores. They have lovely surprises every where from clothing to bedding to wall decor. I could spend hours in there and keep finding things I missed. I especially like the name brands that I don't pay name brand prices for. Marshall's for instance, shoes and clothes to die for but get there early the cute stuff goes fast.

Thumbnail of user kimberlyh71
13 reviews
20 helpful votes
September 27th, 2016

I think this site is pretty good. It is easy to navigate so it gets you to where you want quick. I have had no problems from just browsing to purchasing if that is what I want to do. I have been using this site for around 4 months now so far so good.

Thumbnail of user paulj102
3 reviews
1 helpful vote
July 12th, 2016

Now I'm no snob but this is a place I wouldn't normally go to shop. I took a chance and expected some kind of, well, bargain basement type of experience.
Now I don't think they have the best shop layout and some areas were a little cluttered but the quality of the clothes that I considered buying turned out to be much better some well known and more expensive brands I could mention. I walked out of the store with a new smart coat and a pair of summer brogues, the total was £70 and I also received a money off coupon along with my change. It was definitely an unexpected surprise due to the fact my budget was well over £100 and I was on my way to spending it elsewhere.
The large store I visited sold some good-looking household items, that I may return to purchase, so I'll update on that experience when I get around to it.

Thumbnail of user melindad12
7 reviews
1 helpful vote
July 18th, 2016

They have nice merchandise and nice sales. There was a problem with confirmaton of my order and I did not receive shipment notification either. Also, trying to clarify my order details with customer service was not easy. Yet, when my order did arrive I was happy to see that everything was present and in good condition.

Thumbnail of user magdab
23 reviews
26 helpful votes
October 17th, 2016

Got there with daughter she walked out with many items at a better price than at other places, so I like them.

Thumbnail of user suer34
3 reviews
4 helpful votes
January 26th, 2016

Brilliant household goods. Nice one off pieces.

Thumbnail of user carriee10
3 reviews
9 helpful votes
October 13th, 2016

Great deals

Thumbnail of user trudys4
16 reviews
13 helpful votes
November 1st, 2016

Great prices and cute stuff. I love this store.

Thumbnail of user shanellt1
11 reviews
2 helpful votes
January 17th, 2015

Great for clothes, prestige skincare, home decor and furniture (although some of the furniture can be a bit pricey)

Thumbnail of user patg27
6 reviews
48 helpful votes
March 17th, 2016

If you don't like something, you can take it back to your local store. What a nightmare I had when I did. The store staff didn't have a clue what they were doing... That's not the website's fault though!

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About the business

The TJX Companies is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide.

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