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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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Not my first time ordering from Tire Rack, nor my first time picking up direct from the Sparks distribution center. I am a fan of Tire Rack and their services, particularly the website.
However, the protocol for tire pickup at the Sparks warehouse has changed due to COVID, with a number to call in order to notify the warehouse you have arrived to get your order prominently displayed rather than entering the office for the same purpose. Problem is, Verizon would not connect the call despite repeated attempts. I ended up asking another Customer to call for me. This is a problem.
Ordered my tires and they shipped out the same day,,, got them within two days
Excellent. I had a question about which wheels would work for my RAM ProMaster 2500 because it has Euro selection or Lite Truck. The gentleman on the phone steered me in the right direction and the tires were here on a Monday and I ordered them 3 days before on Friday! Wheels were perfect. Thanks!
I placed an order for 4 tires late on a Friday afternoon. I was told that it probably would not ship until Monday, as a Saturday delivery was an additional cost. The tires were delivered before noon on Saturday. They have also lived up to the testing and rating that Tire Rack posted on the performance of the tires. Very satisfied with both the service received and the product purchase. This was my first experience with Tire Rack, and it won't be my last!
Easy to use. I chose to pick up the tires from the warehouse. They were ready that day. I stayed in my car due to COVID restrictions. The service person was fast and polite.
Awesome delivery time and packing care. I was impressed.
Found what I needed and the price was fair.
Ordered and had delivered within the week.
Not just for tires, I bought some track day brake gluid and I was thrilled with the price and fast shipping
Good choices and easy to navigate through the website
Good choices and easy to navigate through the website
Tire Rack's website was very easy to use to get exactly the tire and wheel size combination I wanted for my car. There was also a convenient preview of what it would look like on my car model. Delivery was insanely quick. I placed an order Friday afternoon and had the tires delivered (already fitted on the wheels with TPMS sensors) the next day.
Just wish it could be more competitive on pricing with amazon for the same tyres. Etc
Delivery took 4 days and one tire looked like it had been drug across concrete, white letters were damaged.
Site is easy to navigate. Prices are good. Received tires in a timely fashion
Bought 4 tire set Jan. 2020. Tires very good. Price good. Mounted and balanced at local Infinity dealer and was very good service. Sept. 2020 tire monitor system says a tire slightly low pressure. Checked tire and saw nail. Took wheel off and to local Firestone dealer. Dealer called saying nail too close to sidewall for repair. Contact warranty dept. through Tire Rack. A bit complex but filed a claim. Then get notification they need copy of original invoice, also copy of receipt from mounting store and something else I forgot. Tire Rack has all this I presume since they sent tires there and I don't have a scanner though I have all required receipts. This is just a run around to get me discouraged so I don't pursue warranty. They win, my time is worth something. Their road hazzard is useless.
Spent over $2k on new tires and rims...
Tires had to be rebalanced, tire sensors are malfunctional.
Customer service asked me to take to a shop to fix their own tire sensors i paid for.
WTF! Horrible customer service, will never order again or refer anyone.
I got a really good deal on a set of four continental tires. The process was easy, I just had to enter the model and year of my car. I was also able to ship them to location near me to be installed. The price was the main factor for my purchase.
Tires arrived late the day after scheduled delivery due to not having all car info... make model etc. Although I had to enter that info twice when ordering.
Tire buying is a pain, so many choices, so much information, so much unclear. Tire rack helped me choose good tires at a reasonable price, and also helped me find a reputable installer near me, at a fair price. Could I have haggled an extra 5% with alot more effort and aggravation? Possibly but this was a great overall experience.
I just returned picking up my tires and had them installed, experience with Tire rack was positive. BUT it ends there what they imply and not said is YOU now have to PAY somebody to mount and balance my cost 140.00 then asked about future balance and rotation nope at 70.00 each time do the math 3000mi per rotation this makes each tire to end up costing probably 800.00 each after rotation and balance over *******mi period!
Everything was fine, as usual, until I tried to enter the address of a non-listed installer. There was no way I could but an order number, my phone number, or even a simple "c/o" address so they knew who's tire it was when it got there. I ended up putting my name on it with their address and I hope it gets there OK.
Update: Tire Rack called less than 8 hours after receiving the above feedback and resolved the issue immediately! Tire was shipped 4 hours after talking to them, with the modified shipping address information as requested. You can't ask for better customer service than that!
Everything was fine, as usual, until I tried to enter the address of a non-listed installer. There was no way I could but an order number, my phone number, or even a simple "c/o" address so they knew who's tire it was when it got there. I ended up putting my name on it with their address and I hope it gets there OK.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members