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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate Tire Rack?
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Tire Rack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,058
value
26,811
shipping
26,775
quality
27,336
This company responds to reviews on average within 1 day

Instant Feedback

496,833 reviews
Florida
1 review
0 helpful votes
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First time customer, very happy
October 16, 2020

Tire buying is a pain, so many choices, so much information, so much unclear. Tire rack helped me choose good tires at a reasonable price, and also helped me find a reputable installer near me, at a fair price. Could I have haggled an extra 5% with alot more effort and aggravation? Possibly but this was a great overall experience.

Date of experience: October 16, 2020
Virginia
1 review
0 helpful votes
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Alot of extra costs
October 17, 2020

I just returned picking up my tires and had them installed, experience with Tire rack was positive. BUT it ends there what they imply and not said is YOU now have to PAY somebody to mount and balance my cost 140.00 then asked about future balance and rotation nope at 70.00 each time do the math 3000mi per rotation this makes each tire to end up costing probably 800.00 each after rotation and balance over *******mi period!

Date of experience: September 17, 2020
Missouri
1 review
0 helpful votes
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Everything was fine, as usual, until I tried to enter the address of a non-listed installer. There was no way I could but an order number, my phone number, or even a simple "c/o" address so they knew who's tire it was when it got there. I ended up putting my name on it with their address and I hope it gets there OK.

Update: Tire Rack called less than 8 hours after receiving the above feedback and resolved the issue immediately! Tire was shipped 4 hours after talking to them, with the modified shipping address information as requested. You can't ask for better customer service than that!

Date of experience: September 4, 2020

Everything was fine, as usual, until I tried to enter...
October 3, 2020
Previous review

Everything was fine, as usual, until I tried to enter the address of a non-listed installer. There was no way I could but an order number, my phone number, or even a simple "c/o" address so they knew who's tire it was when it got there. I ended up putting my name on it with their address and I hope it gets there OK.

Date of experience: September 3, 2020
New York
1 review
0 helpful votes
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JUNK WASTE OF MONEY!
September 30, 2020

2 NEW TIRES HAVE NO TIRE TREAD DEPTH AT ALL, I THOUGHT THEY WERE USED! COST ME TO MUCH TO SHIP BACK. WERE DELIVERED LATE ALSO. WILL NEVER ORDER AGAIN OR RECOMMEND ANYONE WASTE OF MONEY AND TIME!

Date of experience: August 27, 2020
Portugal
2 reviews
0 helpful votes
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Had a great
August 4, 2020

Had a great tire rack experience in regards to the tire recommendation, purchase and delivery. Tire Rack does need to make sure its installation prices are right as we ended up paying much more than was listed on Tire Rack(from the installer)

Date of experience: August 4, 2020
New York
1 review
0 helpful votes
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Wrong digit on a phone number and they cancel the orders to make us do it again. WTF they act like they're theonly game in town. Just go to Discount Tire, same day install and no BS DRAMA.

Date of experience: July 18, 2020
4 reviews
1 helpful vote
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Best
July 11, 2020

Rire rack had a best price compare to other sites the quality is perfect I suggest everyone to try this one..

Date of experience: July 10, 2020
Illinois
3 reviews
8 helpful votes
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I ordered 4 tires online that showed to be in "stock" on Monday. When I called on Wednesday to inquire, I was told by Albert that they would be shipping on Friday when they get to the warehouse. When I asked to cancel the order, his attitude changed and he became very short with me and could not get off the phone quick enough. Very negative attitude. I then called our local Discount Tire store and they will have the tires here later today and can install them tomorrow. I'm done with Tire Rack!

Date of experience: June 24, 2020
Iowa
1 review
0 helpful votes
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Customer oriented
June 23, 2020
Updated review

Great Price and received separate paperwork to send in the rebate in the mail so it didn't get mixed in with the shipment.

Date of experience: June 23, 2020

Customer oriented
June 3, 2020
Previous review

Great Price and received separate paperwork to send in the rebate in the mail so it didn't get mixed in with the shipment.

Date of experience: June 3, 2020

Will know more once order arrives
May 28, 2020
Previous review

Will know more once order arrives

Date of experience: May 28, 2020
NL
3 reviews
10 helpful votes
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Very easy
June 22, 2020

Customer serivce is really nice so i have a great experience with it.
So i think it is great. Good pricing

Date of experience: June 21, 2020
Florida
1 review
0 helpful votes
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Wheel centering rings
June 6, 2020

I have always had positive experiences shopping TireRack.com. I greatly appreciate their independent tire testing and evaluations as well as great prices.

Date of experience: June 6, 2020
New York
1 review
1 helpful vote
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Tire purchase
June 5, 2020
Updated review

Tire Rack always makes it easier to find the best tires for my vehicle

Date of experience: June 5, 2020

Tire Rack always makes it easier to find the best tires...
October 3, 2019
Previous review

Tire Rack always makes it easier to find the best tires for my vehicle

Date of experience: October 3, 2019
Vermont
1 review
0 helpful votes
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Amazing!
June 4, 2020
Updated review

I am very happy with my order and the shipping! It was very fast and I got my tires the very next day (without having to pay extra for shipping). I will definitely order from Tire Rack again! You guys/girls are amazing! Keep up the good work and thank you very much for my new tires.

Date of experience: June 4, 2020

Everything has gone good so far!
May 29, 2020
Previous review

Everything has gone good so far!

Date of experience: May 29, 2020
Georgia
2 reviews
0 helpful votes
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Easy shopping
June 4, 2020
Updated review

Easy and quick. I will continue to shop at tire rack due to their quick delivery and their ability to stand behind their product I had hay Tire hazard and they replaced it

Date of experience: June 4, 2020

Easy and quick
May 29, 2020
Previous review

Easy and quick

Date of experience: May 29, 2020
Colorado
1 review
0 helpful votes
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Best deals out there
June 4, 2020
Updated review

I shopped 4 local tire stores and the best price and to get the tires I wanted, it was less expensive and less hassle to buy these on line and ship them to my mechanic for installation!

Date of experience: June 4, 2020

Great selections and prices
May 29, 2020
Previous review

Great selections and prices

Date of experience: May 29, 2020
Missouri
1 review
0 helpful votes
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Loved it
June 4, 2020
Updated review

Easy to use system and found what I was looking for.

Date of experience: June 4, 2020

Easy to use system
May 29, 2020
Previous review

Easy to use system

Date of experience: May 29, 2020
Ohio
2 reviews
0 helpful votes
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Excellent experience
June 4, 2020
Updated review

From entering my car information, to choosing the products I wanted and fit properly, to shipping to my installer, The entire process and experience was excellent. Shipping was very quick and everything was there. I've never had a problem.

Date of experience: June 4, 2020

Everything was available and simple to put together
May 29, 2020
Previous review

Everything was available and simple to put together.

Date of experience: May 29, 2020
Florida
1 review
0 helpful votes
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Great experience.
June 4, 2020
Updated review

Great experience all the way through. Have had time after time of negative experiences at the vehicle manufacturer dealership - bad alignments burning through tires, and dealership refusing to work to solve the issue. Ordering tires through Tire Rack, having them sent to local tire installation guru of my choice was hugely beneficial.

Date of experience: June 4, 2020

Great experience so far!
May 29, 2020
Previous review

Great experience so far!

Date of experience: May 29, 2020
North Carolina
1 review
0 helpful votes
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Quick and Easy.
June 4, 2020
Updated review

Nice and easy process from finding the right tires to purchasing them from the checkout.

Date of experience: June 4, 2020

Nice and easy process from finding the right tires...
May 29, 2020
Previous review

Nice and easy process from finding the right tires to purchasing them from the checkout.

Date of experience: May 29, 2020
Virginia
1 review
0 helpful votes
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Customer for Life
June 4, 2020
Updated review

Every time i find what I need for the best prices. I will keep telling others. My only issue was that the delivery did not come at the same time as it was indicated when purchased. No real problem other than it delayed my installation plans by a day as all.

Date of experience: June 4, 2020

Browsing website for tires was an ok experience
May 28, 2020
Previous review

Browsing website for tires was an ok experience

Date of experience: May 28, 2020