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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate Tire Rack?
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Tire Rack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,055
value
26,761
shipping
26,725
quality
27,286
This company responds to reviews on average within 1 day

Instant Feedback

495,970 reviews
New York
1 review
0 helpful votes
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Fast Shipping as Expected
December 18, 2020

Received my tires within 2 Business days of order. This is my second order with TireRack and I will continue to use as it always goes smoothly.

Date of experience: December 18, 2020
Illinois
1 review
0 helpful votes
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Missing tires
January 17, 2021

Firestone shop i had tires sent to closed down day my tires got delivered there. They had tires sent to another Firestone shop. I had to search to find tires and cost me 10 mre to install than i was given

Date of experience: December 18, 2020
New York
1 review
0 helpful votes
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President
December 18, 2020

Easy shopping, easy selection, good price. Especially liked the closeout items and items on "special"

Date of experience: December 18, 2020
New Jersey
1 review
0 helpful votes
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On time
December 18, 2020

Selected tires based on the easy to use system provided

Date of experience: December 18, 2020
California
1 review
0 helpful votes
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Tires
December 18, 2020

Tires have been received I need to make appointment to have them installed

Date of experience: December 18, 2020
New York
1 review
0 helpful votes
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Tires
January 17, 2021

It was was to place an order. Tires shipped an had them in 3 days

Date of experience: December 18, 2020
Texas
1 review
0 helpful votes
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Awesome product
December 17, 2020

Great quality and awesome product
Very fast service from when I placed the order and when I received my tires 3 days awesome job

Date of experience: December 17, 2020
California
1 review
1 helpful vote
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Great
December 17, 2020

Fast delivery and consistent updates on order, thank you

Date of experience: December 17, 2020
Arizona
1 review
0 helpful votes
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Customer experience fulfilled
December 17, 2020

Received the tires on time and exactly what I ordered. I appreciated the fact that I got a notification when it shipped out and arrived.

Date of experience: December 17, 2020
Illinois
1 review
0 helpful votes
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The tires are excellent, much quieter than the Dunlop Signature 2's I had been running and they seem to have better traction in most cases. Purchasing the tires was great, they were able to accommodate my special request that all four tires be from the same date code and the initial pickup of the tires was painfree.

I meant to have the tires installed by my local mechanic, but unfortunately one of my old tires split right after picking these up, and thankfully Tirerack was able to fit me in right before they closed. I genuinely appreciate that

However, I watched the installation of my tires, as I normally perform all maintenance which I can perform without special purpose tools, as I take comfort in knowing things were installed correctly. Unfortunately, I saw a few areas where the installation was lacking
- When jacking up my car, they used a floor jack underneath the side doors. This resulted in at least slightly bending the body underneath the drivers door and possibly at the other locations (but I didn't look too closely). When the installer noticed the metal bending, I explained that it was expected since, per the service manual, floor jacks should only be used on a plate under the engine and the rear differential. Unfortunately, I think the installer mistook this as permission to continue.
- When installing the wheels back into the car, they initially used an impact driver to install the lug nuts. This resulted in some of the lug nuts being tight enough that when they torqued them down, the torque wrench indicated the torque was met before moving the lug nut. Additionally, they torqued the lug nuts to the high end of the allowed spec (per the service manual) and it appeared they tightened them past where the torque wrench indicated that torque was met. While I can understand this from the perspective of avoiding liability due to under-torqued fasteners, the torque ranges are published in the manual for a reason

I do appreciate that they managed to perform the service reasonably quickly and I didn't notice any balance issues while driving, so I suspect the balancing was done well. I also appreciate that they took the time to refill the spare tire since it was low on air

Overall, the purchasing and pickup experience was excellent. And considering my car is a daily driver and on the older side, I'm not too upset by the issues noted above, especially given how affordable the mounting was. However, if these tires were for a nicer car, I would recommend just buying the tires and having your friendly neighborhood mechanic mount them to avoid possible minor damage to the vehicle

Date of experience: December 17, 2020
New York
1 review
0 helpful votes
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Very satisfied
December 17, 2020

Fast and efficient even in these COVID-19/Holiday times. And let me tell you, those Croseclimate 2 tires definitely work in the winter.

Date of experience: December 17, 2020
Connecticut
1 review
0 helpful votes
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Very impressed
December 17, 2020

Ordered new winter tires for my SRT Durango. Placed the order on Friday night and received them on Monday! I was a little shocked and happily surprised that it was that fast! Especially because of Covid and being a week before Christmas! I will definitely be ordering my next set of tires from tire rack!

Date of experience: December 17, 2020
Kansas
1 review
0 helpful votes
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Excellent follow up
December 17, 2020

I accidentally ordered the previous generation tire for a replacement I needed from a previous purchase. (Nail in sidewall). I got a call within ten minutes to inform me of my error and get the correct tire coming. I'm not a follow up description guy but the customer service I received saved me a big hassle. Thanks!

Date of experience: December 17, 2020
Alabama
1 review
0 helpful votes
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Tire purchase
December 17, 2020

Excellent experience shopping online and received them quickly.

Date of experience: December 17, 2020
Washington
1 review
0 helpful votes
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So great!
December 17, 2020

Quick! One day faster than expected, and our shop was super nice and just an all around good experience! Recommended, fully!

Date of experience: December 17, 2020
Connecticut
1 review
0 helpful votes
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Excellent
December 17, 2020

Excellent! Easy and arrived promptly. Website very easy to navigate.

Date of experience: December 17, 2020
South Carolina
3 reviews
0 helpful votes
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Very inexpensive!
December 17, 2020

Price is always Important to me and the service is always fast in putting order together!

Date of experience: December 17, 2020
Louisiana
1 review
0 helpful votes
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Very easy
December 17, 2020

This was my first time using Tire Rack. Very smooth and easy. Hope I don't have to buy tires again anytime soon, but I'll use Tire Rack when I do.

Date of experience: December 17, 2020
New York
1 review
0 helpful votes
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Great experience
December 17, 2020

Ordering tires from Tire Rack was fast and easy. I would highly recommend using this site.

Date of experience: December 17, 2020
Florida
1 review
0 helpful votes
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Great experience!
December 17, 2020

Fast delivery time, great price, and awesome customer support!

Date of experience: December 17, 2020