On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Would not accept the card I wanted to use, bank said it was not them. However everything else was great. Delivered very quickly and when they said it was coming and they were in great shape.
Great sale on product and available. The selection to chose from was large...
Very easy process. Ordered tires, shipped to installer, tires get installed. Seamless!
Very pleased with chat Julian and the ease of ordering. Tire rack was recommended by my son as he ordered tires prior to my order and was satisfied!
Always use tire rack, great service, excellent delivery and wide variety of tires with recommendations and testing.
Careful when checking out as the installer price could change and is not clear. I walked in service center to get it done and they were confused on what was going on.
Payment is done with the center not tire rack. Awkward when talking to the service center.
Bought 4 new all season Pirelli tires for Infinity Q70. Delivered on time to the local installer who charged me less than $100 to install and balance all 4. Total with install under $1K. Found same tires at 2 local tire stores for MUCH more. Great tires at a very reasonable price. Thanks Tire Rack!
Seamless! I'm a repeat customer. Everything goes really smooth each time.
Your mobile site needs a better response in loading. I was working off the same network on my desktop and it loaded much faster.
It was fast and easy to order and the prices were good.
First I'd like to say how informative and spot on Tire Rack is when it comes to tires and wheels. I ordered a set of tires for my vehicles but I didn't get the standard size tires. I wanted to give my vehicle a different look and style according to my own personal preference. I wanted tires that were two sizes wider than the original and a lower or smaller sidewall. I was concerned about the fitting at first but after the installation the tires and wheels looked quite good. I'll be looking forward to purchasing more tires from Tire Rack. Thanks
I had a trip planned for 10/11 and needed new tires. I specifically placed my order with tire rack because The Oder stated that my tires would be delivered on 10/7. Only one arrived and the other 3 did not arrive until 10/11. Not sure why all tires being shipped at the same time could not be delivered on same day. I had to arrange alternate transportation.
I love buying from tire rack, the prices are better than anyone around and you have a large range of options.
I like that you can see what the wheels will look like on your exact vehicle. Nice selection. Not terrible pricing.
Quick and easy, helpful fitment guide when I was trying to compare and go bigger than what I already had
Website is easy to navigate a phone call is just as good
Chat feature is essential, and quick! Thanks! - John Sharp. I made a mistake on the size tires I ordered. But your system flagged it, so when I called the next day, I was IMMEDIATELY concerned to the person who fixed my order right then. A real, human receptionist, and no stupid wait on the phone. Plus Gill, my original rep., answered all my questions accurately and quickly. My tires were shipped the same day we corrected my order. Outstanding!
Quick and This is my 3rd tire order from Tire Rack and I'v always gotten excellent service and informed technical advice.
Great price and easy process.
Delivery was very fast
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.