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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Seeing what was in my cart was a little confusing. Accidently ordered two sets of tpms sensors and by the time I went to call they had already flagged it for a review. Great customer service experience and will use them again
Nice selection with competitive prices. However, links to schedule an appointment at an installer were not working. I called the installer and received an appointment though. Very easy way to get the tires you want quickly.
Great experience, first time using my mobile to search and actually purchase a couple tires. It was just as easy as using my desktop PC.
Been using Tire Rack for over 25 years, never had a problem
Easy communication and experienced installer (Flamingo Automotive).
Quick and easy and shipping options are exceptional.
Very straight forward ordering process, loads of information for evaluating products, good shipping process that keeps you informed and speedy delivery.
Thanks,
Mark
Chat person "Nick" was able to help
me find what I was looking for...
Porter, on the phone, was very helpful, patient and a great customer rep to this old lady! I've ordered tires from you before, usually best price around, but never connected to an account though I set one up now. I like that I can use PayPal. I like the sound of your service warranty--we'll see if we ever need it how it works. Thanks!
Simple and easy, I knew the tire size and type I wanted. It was nice to compare my choice with a couple of other options before finalizing my purchase.
Tires were delivered very quickly and in great condition. And they used UPS which was a huge plus in my book. Overall very pleased with Tire Rack transaction..
It was easy to order tires, but I was not able to schedule an appointment with an installer due to error.
Could not find rear tires for my car anywhere but the dealership and they wanted twice the price. Found them on Tire Rack at best price. Initially had them shipped to NTB but they wouldn't put my car on the rack. So I picked them up and brought them to Pep Bots and they installed them.
Gus was extremely helpful in making this purchase. He helped confirm that my tire/wheel package fit over the calipers on my vehicle. He also had the TPMS sensor preinstalled onto the wheels prior to shipping out the same day as my order. They fit perfectly, and I was able to install and program the TPMS using the system I purchased. (had to deflate the tires to 10 psi before being able to activate/program). Overall, an excellent purchase and customer service experience.
Super fast online chat. Very helpful
Doing the road hazard warranty.
I enjoyed having the Tire Rack Tests.It made me feel more confidant about my choice.
I enjoyed having the Tire Rack Tests.It made me feel more confidant about my choice.
Tire was in stock fast delivery. I could ask for better service
Received a hard-to-find radial compact spare from Tire Rack. It was a new tire (made December 2020), not something that had been laying in inventory for years. And, got it fast. I'm very pleased with Tire Rack.
First time user, experience was great. Will use again for sure.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.