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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Great company to work with. And tires delivered in a day. Nice job Tire Rack. And great customer service.
This survey is the worst part of the buying experience
Quick and easy, after i decided on which tires to buy, it took a total of 2 minutes to have them on there way
I am dealing with a claim on a tire I bought less than 3 months ago and it is a real pain in the butt.
Used the chat to get the correct equipment for my Charger R/T. Then placed the order with ease.
Could not find any of these tires or similar in stock locally but tire rack had them and also used there install service. Cool setup in the vans they have. I will buy again and use there installation service again!
Easy to compare tires, prices as good or better than other suppliers.
Good price, needed cheap tires for friends Cobalt, these work great and at a great price
My experience was helpful and easy. My purchase arrived within 24 hours.
Easy to navigate, easy to order and the product was delivered promptly.
My tire was here within 2 days of ordering and was the best price I could find with a reputable company. I will definitely be a repeat customer when it comes time!
Recommended by a friend. Process of purchasing was very simple and I liked the detailed reports and comparisons. However, my shipment was in 2 parts (2 tires each). Both were scheduled to be delivered next day. 1 came the next day, the other did not. It ended up being delivered 2 days later on a Friday after hours and they left outside of our office building by UPS. I needed to drive back to work on my day off to bring the order inside. Then on the next Monday, I scheduled with a local Firestone that was on the Tire Rack list of local installers. I needed to make and appointment, no problem, but the price they charged was $20 (20%) higher than what Tire Rack stated is should be with them. They said I needed a Purchase Order between Firestone and Tire Rack to get the quoted price. Should be installed tomorrow, but will have to wait and see.
I have purchased at least 8 sets of tires over the years from Tire Rack. I can't think of any other place to get my tires.
Great selection great prices, free shipping!? That's a hat trick
Very good service
Clark was a big help in answering my questions
This is the best website for tire information. I never make a purchase without checking tire ratings.
What I needed, when I needed them and great follow up
Very easy to navigate website. Good selection of tires. Hassle free experience
Quick and easy. You had the tires I wanted and they arrived almost over night.
The Tire Rack website is easy to navigate and the technical information and support is excellent!
Lots of info on tire selections, although we're choosing the same winter tires. Thank you.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.