TinyPrintsReviews 181

Holiday cards:

For the price point, the paper is terrible (it's coated, looks cheap, and the coating makes the ink coverage look spotty); the pre-printed envelopes look like they were printed on someone's home ink jet printer; and the photos (although the file was high enough resolution to be printed on a bill board) are grainy and look low-resolution. I also order lined envelopes, or so I thought. What arrived were separate envelope liners that I have to stuff into the envelopes myself. The liners adhere to the envelopes using a protected adhesive strip, which have successfully ruined the liners 100% of the time upon removal (see image).

I will never order from Shutterfly or Tiny Prints again. Simply to Impress was MUCH better last year. Going back to them in 2021!

Wow - it took me 3 1/2 hours to order xmas cards - between issues with the lists (I don't want to go into everything that went on there and calls not returned etc). The customer service people are not trained.
I was told that the tiny prints card I was ordering would qualify for the 50% shutterfly discount but then 0% discount showed up b/c it was Tiny prints. It took me two more calls and another 1 hour and 15 minutes to get 40% off. The customer service people were very flip on the phone.
I won't be using them next year. Too bad.

I have used Tiny Prints since 2009 for Christmas, HS graduation parties and an Eagle Scout celebration, but no more... It started last Christmas when talking to a Shutterfly representative that didn't understand me nor me her. It was very frustrating unlike in the past when I was able to communicate directly with a Tiny Prints design person when making changes. But I decided to gave it another try this year. To my dismay, things were still bad. They have design limitations of only 2 corrections, this I found out when I needed one more thing done for clarity, but it was too late. I was also upset with the late delivery of our Christmas cards. I ordered on Dec 8th and didn't receive them until December 21st. All this time their ad on the website was offering 3 day turnaround timing. I'm sad to say that I'm done with the new and definitely not improved Tiny Prints since taken over by Shutterfly. Bigger is not always better.

Unfortunately Shutterfly has ruined Tiny Prints which was my go-to holiday card supplier. Customer service is abmissmal. Cards will be late. I paid to have the cards mailed directly to recipients only to find out they'll arrive over a week after I get the cards being delivered to myself. Customer service could not help me change the delivery options so I could just receive all the cards. Chat is not available (during busiest season), phone service times are limited, I waited over 30 minutes to talk to someone in another country who couldn't help me at all.

They had a big 50% off Christmas cards and free shipping promotion, and shipped the product right away -- but to save money on shipping, they used a UPS Surepost service.

Took 3 weeks to arrive, which was a day before Christmas. I was gone already for the vacation and came back in early January to find the box at my front door.

I cannot send those cards, it's too late, and the quality of the photo was not even worth sending 2 weeks after Christmas. The orange box full of cards is still sitting on my kitchen counter and make me sad every time I see it.

I placed my holiday card order yesterday, with a 25% off code and today received a coupon in the mail for 40% off, plus ten cards free. I called to ask for a price adjustment and they refused. It hadn't even been 24 hours since I placed my order. Moreover, I've been using them for cards, calendars, etc. since my son was born (which the associate I spoke with was able to see on her end). Many retailers offer price adjustments when products go on sale within a period after the initial purchase, so this was not some left field request. They have lost my business; there are too many other options; perhaps another company will be less short sighted and appreciate the importance of maintaining regular customers.

Hello,

I called customer service a few days ago with questions regarding the wedding cards I was attempting to order. A customer service representative by the name of Samara, not only navigated me through the site but informed me how to change colors, fonts, where to find offers, how and where to request the quick shipping (fasting shipping) and information on how to ask the designer for minor changes. She was extremely efficient, professional, knowledgeable, competent and friendly. Like I stated to her, I am extremely stress prone so to have such a pleasant experience and smoother process with ordering my wedding invites, that call truly made my week!

I will be referring any and all contacts to order from this company, as she was just so helpful and resolved all my issues.

I had a rush order that I needed done, like yesterday! We had to move my sister's baby shower date up due to the fact they will be moving at the last minute, OUT of state... and I needed to get out the invites ASAP in order to get the shower done prior to their move! I compared several sites and was able to get Tiny Prints the absolute quickest! I paid for a little extra for the rush but I couldn't be happier! I got the cutest invitations and the absolute best and quickest service possible! Thanks Tiny Prints... you ROCK! My only suggestion, not complaint but suggestion... is you guys need more options to choose from! Other than that... fantastic job! Thank you so much!

WOW! Cannot believe all of the negative reviews! I was nothing but pleased with their service. I ordered my daughter's twin baby shower invitations a month, prior to her shower date. The personalized invitations were flawless, and very professional looking. I ordered them January 4,2017. Estimated delivery date was January 11, or 12. They arrived three days earlier, January 8. BOOM! Her shower date was February 11. I was so happy! I was able to get them mailed out in plenty of time. Cuddos to you TinyPrints! I'll order again, and have told my friends, and others as well of your excellent service. Everyone loved the invitations, and that they received them in plenty of time to RSVP.

I ordered my daughter's baby shower invitations on February 2nd. Estimated delivery was February 15th. Got them on the 13th.
Also, I had SEVERAL edits. They usually charge after three or so edits, but they did not charge me and very quickly made the adjustments and emailed me each proof. And I had to call back and order more, which they gladly added.
Not only that, but they emailed me a 20% off my order plus free shipping directly after I placed and paid for my order. I simply called them and told them and they refunded me the difference to my debit card within two days.
The invitations were perfect, they came early and I had very helpful customer service.
My advice to cranky, lazy people is don't wait until the last minute to order your prints. I ordered our invitations two months ahead of time and still got them early.
I had a fantastic experience with Tiny Prints and would recommend them to anyone.