The mobile was broken when it arrived already. I had sending from Germany, but I was not allowed to send it back to Germany - I had to send it to China for repair. They told me to use normal post, for not getting trouble with import duty "and the sender is responsible for all the consequences". Before I was allowed to send it back I had to prove that it's broken by sending a video showing that it is not possible to switch it on. 1 month sending to China they assumed - then 1 month for repair - then additonal the time for sending the repaired phone from China to Germany.
They accept money through credit card not refund money if they not able delivery items.
They delay delivery above 180 days and will say will not able refund your than they start excusing to pay... They show on website just to deduct money from credit card and not delivery your items...
Avoid this web site.
Naeemuddin
Dear naeemuddin,
We are sorry to hear about the delay of your order. By no means was that done purposely. Sometimes, it will be delayed by customs, logistic and your local post office.
Could you please tell us the order number at service@tinydeal.com? I'd like to see what may be happening and causing the delay. Please do not worry. We will refund or resend if you can’t get the parcel in the limited time.
Hoping for your kindly understand and we look forward to hearing from you.
Best Regards,
TinyDeal Team
The service in TinyDeal is simply excellent! I've been ordered items since one year ago, the service and the products are at low prices and good quality.
Only 2 times I've been need the costumer service, they were very helpful and responded me quickly.
If you wanna buy products at low prices and with good quality, TinyDeal is the best choise, without a doubt.
They sell used items!
I ordered a Pipo M9 Pro tablet that was full of scratches on both sides and chinese apps allready installed!
I send it back and they started mocking me! That the scratches were caused during transport! There is no certain representative to deal with, who understands and speaks English! They eat up your time, so that you lose the paypal protection period!
Search their site: there is no address, no phone number and only one email: sales. Recently they tried to hack my pc by sending a link with malware.
I created a site with copies of the 55 emails and photos, showing that these are a bunch of impostors:
http://tinydeal-greatfraud.tumblr.com/
READ AND SPREAD: DON'T BUY!
Hi friend, we feel so sorry about your bad experience, and we do want to solve your problem. My colleague has communicated with you, however, you ask too many things that we can't satisfied you.
Sorry about that.
TinyDeal is a good reference point for European clients who are looking for interesting offers with a good assistance to the customers for any query or request. I'm very happy that TinyDeal offers now the opportunity to buy from the EU warehouse!
I bought one of their bluetooth Xiaomi MiBands. Everything worked fine for like 2 weeks. Then the band thad holds the module broke apart. Copany and the response i got is: "Thanks for your reply But the main body of the item is working. If you want a refull refund you need to send it back to us." so not only are they not standing behind their product and refusing to replace teh band at least, but they want me to spend more money to send a defective item back to them in order to get MY money. Ridiculous. Will never buy there again, even if they give crap away for free. Horrid experience
It's NOT very cheap, You can find the Same clothes much cheaper, with the same quality.
1. Bad quality
2. Bad costum service
3. Lots of spam mail
I always buy my stuff online. I prefer paypal as paying method. I always got my money back when I opened a case, they are very good in responding to my questions. I wouldn't shop where I only pay by creditcard or banktransfer...
Shame on you Tinydeal, Scammers and liars
Really fast: I buy a clock 14.12 clock and doenst work. I send the form with the pictures and video showing the box was not damaged but the clock came dead.
-First "solution" they offer: the send a working one if I make apurchase above 80!... I complain
-Second "solution": I pay 10 to send a working one. I tell them to send me 2 mouses (6.6 both) for free, they say NO
-Third "solution": If I want the 2 mouses, I need to purchase above 25. I answer: just send one for free
-Fourth "solution"!: The send ONE mouse(3.32)... if I purchase over 20!: O
-I try to chat... they say "We already mailed you".
I insist but: "The chat has been terminated"
So, they say in the rules in the web:
-They replace broken items: LIE, LIE and LIE!
-They provide warranty: LIE, LIE and LIE!
Hi "neirhc s.",
Could you pls show us your item ID? We'll help to check.
Sorry for the trouble.
We'd like to hear from you soon and your suggestion.
Thank you.
Hi all
I got a £49.00 tablet it arrived with screen membrain leaking asked to send back
At my cost £17.90 tablet arrived in china they then asked me to pay 4usd for handling charge
Now they say the repair cost more and want me to send a payment of £16.00
So now this cheap 9" tablet costs £85.00 I have told them to get lost
Will never use again they say that chinks are inscrutable more like unscutable
They are rubish
Tinydeals, should hold there heads in shame, no honour to there people and to the world, treating people's money like they couldn't give a dam. China is suppose to be the import mega, tiny deals your a disgrace to your people and to China's reputation
Dear Anthony S.
We feel sorry to see your review about unhappy experience at Tinydeal. Could you please provide the order number and details of the product/service so that we could check or follow it up.
Customer service are ready now. Please give us a chance to make things good. And welcome to buy again from tinydeal.
Best regards.
Tinydeal team.
I ordered on the 6th of June an item in stock. The next day it shows as back ordered till the 10th. On the 11th I get a message of sorry, it will be a couple of more days. It is now the 17th and still not shipped.
Dear Vassilios?
We are sorry to hear about the delay of your order. By no means was that done purposely.
We apologize for the difficulty that you experienced with this purchase.
Would you mind emailing us at service@tinydeal.com with your order number and we'd like to look into this for you?
Please do not worry. We will refund if you can’t get the parcel in the limited time.
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
I love this site. The prices of the items there are relative low and the qualities are pretty good.
Costumer service is exellent. Items is shipping about 3 weeks
Very good electronic prices shop for me!
I really love this website.
It's one of the best website from the price and from the staff he sell
I have buy a phone from them in the last months
I order the phone on 2/06/2014 and get the phone in 24/06/2014 it's look great
Good price it cost just 80$ hhh i have a coupen of discount with it hhh
I m buying items from them for more then 1 year and i get what i order in the next 3 or 4 weeks max
The product I ordered was shipped from a warehouse in europe - Germany and the company for the deliverey was DHL - great service, delivery on time and even when I expected the shipment to be delivered in the post office because of my difficult location the package was brought to me in fine condition. This wasn't shipped from China - maybe it would've been different, but I am satisfied with the delivery time and product condition. There's just small issue - the phone still has some had coded chinese language showing when calling someone or in the menu, but I guess I can live with it as long as everything else is working.
I bought diferents products but only I have received one item. The others items I haven't received. I wrote to support department, but their response were that I need to wait more time. After two mounth I haven't receive any more...
Dear JAIME C.,
We are sorry to hear about the delay of your order. By no means was that done purposely. It usually takes about 7-25 business days(about 30 days) to be delivered after shipment for standard air mail shipping. Sometimes, it will be delayed by customs, logistic and your local post office.
Could you please tell us the order number at sales@tinydeal.com I'd like to see what may be happening and causing the delay. Please do not worry. We will refund or resend if you can’t get the parcel in the limited time.
Looking forward to hearing from you. Thank you.
Best Regards,
TinyDeal Team
I like tinydeal
But some item price is high and customer service is bad and we have lot of problem of payment and order...
I like free shipping and free registred air mail shipping on item over 20$ cost
And accept shipping via lot of shipping method and payment methode is low
Dear Hamza,
Thank you for your review and supporting to tinydeal. We feel sorry to let you down. Our customer service are always available.It is better to tell us exactly the order number to check.
Tinydetails aims to provide better price and service. Welcome to buy again.
Best regrads.
Tinydeal Team
This projector is not bad, in fact it is good for its price. It works you can watch movies or things like this if you have enough dark room. But don't expect great image quality.
Scam!:(
I bought a thl 5000 smartphone, tinydeal sent my phone by PostNL but I have not received it, the local post office told me that the tracking number not found in our database, after two months i have contacted the tinydeal support and he let me wait one more month to tell me that your package is delivered
When i track my parcel with the tracking number i got this message:
A signature is required upon delivery of this item
The item has arrived in the country of destination
Hi, ayoo a.,
Sorry for any trouble. Could you pls show us your tracking number here? We'd like to provide further assistance for you. Or you could write to us directly. service@tinydeal.com
Thank you
SCAM SCAM SCAM!
I ordered from them on 6/21/2013 it is now 11/12/2013. Still have not received my order. Every time i use live chat its always the same exact bs. "Check with the post" screw that. I've waited forever and these people are just ridiculous. I give up! DONT BUY FROM THEM. About 1% ACTUALLY GET THEIR ORDERS. Wouldn't Test my luck with them again. Do yourself a favor and shop elsewhere.
Received an item that was in terrible "refurbished" condition, on top of that it didn't function whatsoever, emailed customer service and never got a reply
Dear tomasz,
We're terribly sorry to hear about that. Please rest assured that we will not send refurbished products to our customers. After checking, we can’t find any emails you sent to us, did you send the wrong place? If there's any unsatisfactory experience with the items, would you mind emailing us at service@tinydeal.com with your order details, we will try our best to help you solve the problems.
Best Regards,
TinyDeal Team
Overview
TinyDeal presents a mixed reputation, with some customers praising the affordability and quality of products received in a timely manner, particularly from their German warehouse. However, a significant number of reviews highlight severe shortcomings in customer service, particularly concerning refund processes and order fulfillment. Many customers express frustration over long delivery times, lack of communication, and difficulties in obtaining refunds for undelivered or defective items. The overall sentiment suggests a need for improved customer support and transparency, as well as better inventory management to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Shenzhen, Guangdong, China
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stefan R.
It is really pity to see this review with your unhappy shopping experience. Please tell us your order number so that we could check or help further. Any further problem or question, you could also contact our customer service or message me. Specific staffs will follow it up. Sorry to make you down. We will do best to do it better int he future. Welcome to buy again.
Best regards.
Tinydeal team.