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TinyDeal
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TinyDeal

tinydeal.com
New Jersey
28 reviews
74 helpful votes
Follow Jennifer C.
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I do not trust a company that only takes paypal. Paypal will not get your money back. They have great prices on electronics, clothes, beauty, and toys, but this is really too good to be true.

Date of experience: May 2, 2013
Slovenia
1 review
3 helpful votes
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I bought item but it was broken. When I tried to get replacement, a lot of stupid mails come accross. Abot sending video of product, sendig extra money for replacement, checking bateries (like i'm idiot), asking same questions again and again. Purpose is delaying and giving up.

They are big scamers. They sell damaged goods!

Date of experience: February 18, 2014
Morocco
15 reviews
45 helpful votes
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PayPal issue
April 5, 2018

You can't buy by PayPal of you don't have a credit card linked to your account. I gave up for this reason.

Date of experience: April 5, 2018
Kentucky
2 reviews
1 helpful vote
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Good prices
September 12, 2017

Everything went good except shipping needs improving takes a long time to receive the items if could speed up shipping i would buy many more things than i do now...

Date of experience: September 12, 2017
Alfonso L.
Italy
1 review
2 helpful votes
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Perfect transactions
January 4, 2018

I've been purchasing on this site since 2015 and every transaction went absolutely fine!!! Recently got some car chargers and cables

Date of experience: January 3, 2018
Czechia
1 review
0 helpful votes
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Good deal - bad service
December 2, 2016

I am satisfied and I trade for several years.
But service is bad!
Sometimes they arrive goods that are faulty - then long it takes to return or exchange goods!

Date of experience: December 2, 2016
TinyDeal S. TinyDeal Rep
over a year old

Dear Martin M.,
Thank you for the reviews. We will improve our service and try our best to create better purchasing experience. Thank you for your support!

Massachusetts
5 reviews
14 helpful votes
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Hi Everyone
February 6, 2015

Hi Everyone,

I ordered an Umi Zero cell phone from them on the 29th of Jan and got the phone on the 4th of Feb using DHL as the delivery service going to the Boston area. I paid $231.71 for the phone and a flip case.

Everything on the phone works and it takes beautiful photos and is a very nice phone.

I order from them a few years ago. I got several green led lights for our children for under $1.00 and our children loved them.

I also now use that web site because they use PayPal because I have been using PayPal also for many years and AliExpress does not offer PayPal payments any more.

The uploaded photos are not altered in any way. They are taken directly using the phone.

I'm very happy with this phone.

10-Aug-15 Update:

I've had this phone for quite a while now and am still very happy with it. It's a good trusty well built phone.

Truly,
Emad

Date of experience: February 6, 2015
MD
7 reviews
19 helpful votes
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I made an order in June 2014 and still did not receive it! As I see, many people complain they faced the same problem! Seems like the site is a real scam! Avoid it!

Date of experience: August 8, 2014
TinyDeal S. TinyDeal Rep
over a year old

Hi, sorry about your bad experience, please be patient for a few more days.
Would you please give me your Item Number or Tracking Number?
I will help you deal with that. Thanks.

GB
1 review
1 helpful vote
Follow Satnam S.
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I've had the misfortune to order from this company, TinyDeal.

I expect that if they manage to deliver a non defective item to you, you will skip and miss my review. BUT Woe if the item is defective.

TinyDeal take what ever steps to avoid providing a refund, Instead preferring to give you refund for further shopping mistakes on their website.

I had to resort to PayPal to resolve the issue but I still was forced to pay for the refund of the postage which was more than half the original.

They have NO UK or EU based return address (unlike some better Chinese Vendors) - you have to ship back to China!

I have been using Good sites (like Geek/Wish) for some time and the occasions I have had to request a refund or return item - they have been superb - so my recommendation is use OTHER companies and AVOID AVOID TinyDeal.

Sincerely yours. A very unhappy shopper.

Date of experience: August 18, 2016
TinyDeal S. TinyDeal Rep
over a year old

Dear Satnam,
We're terribly sorry to hear about your unhappy experience. We would like to look into this for you as there seems to have been a miscommunication and we would like to help.
We always strive to give the best service possible and make customer's experience our top priority.
Hoping for your kindly understanding.

Best Regards,
TinyDeal Team

Italy
1 review
3 helpful votes
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STAY AWAY FROM THIS SITE
December 10, 2014

STAY AWAY FROM THIS SITE

Order marked as "shipped" by them in 14 September 2014. Have been waiting until December 2014. Their customer support reply "check the post office". I checked the post office and there is no package.

Their support reply?

"JUST WAIT FOR IT".

After that I got the automatic replay "just wait for it" for any question I had.

This is literally the worst seller I have ever seen in 15 years of buying online.

Tinydeal - "Just wait for it".

Date of experience: December 10, 2014
TinyDeal S. TinyDeal Rep
over a year old

Hello, Frank,
Could you pls show us your item ID? We'd like to help and check for you.
Usually, we could help to track registered mails. As to non-registered ones, we do fail to track as you do. Hopes for your understanding.
Besides, Our policy provides refund for the orders over due. There may be somt misunderstanding.
Looking forwards to hearing from you soon.

Morocco
1 review
3 helpful votes
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"SCAM SCAM SCAM! I BOUGHT AN ITEM ON FREAKING 10/29/2014 THAT'S 5 MONTHS AGO! I contacted their customer service which was NO HELP AND SUPER RUDE... They said they will contact the post office and Make them Ship the item Faster... I was very understanding that It might have been a problem with the shipping... but now 5 MONTHS and i have got nothing, DO NOT BUY FROM THIS SITE! THE SHIPPING IS PATHETIC

Date of experience: March 11, 2015
TinyDeal S. TinyDeal Rep
over a year old

Dear rochd sammoume, Sorry for any inconvenience. We do understand what you're feeling. Since it is non-registered mail, we failed to track neither. Recommend registered mails for every customer. As to your order, we could refund you when offered an official document of non-delivery parcel with post office's stamp on it. If any problems in providing that, feel free to contact service@tinydeal.com for further assistance. Thank you

Illinois
1 review
4 helpful votes
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The prices are low
April 17, 2012

The prices are low- the products are real cheaply made and if your lucky will work a short time. If you, like my last order, get something that does not work at all (cameras were PAL not NTSC) they will offer to take it back but the cost to ship something from the US back to China was more than the cost of the item. I sent the cameras back and after about 4 months received broken replacements (smashed and still PAL) then after 6 months they will tell you its out of warranty. BEWARE. They do not speak English and will always reply with canned responses. NEVER BUY FROM THEM!

Date of experience: April 17, 2012
Canada
1 review
2 helpful votes
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I bought a coat in this website and when i received the parcel i was initially surprised by the weight that was abnormally light. When I opened it i understood all, this is just a clear SCAM, the cloth has nothing to do with the pictures, wrong measures (extremely short leaves) and the fabric is just so fake and cheap you will never wear this unless you want people laughing at you! They say fabric is cotton... yeah sure!
BUY ONLY UNDER YOUR RESPONSIBILITY!

Date of experience: December 30, 2013
Malta
1 review
1 helpful vote
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I was somewhat hesitant after seeing so many negative comments about Tiny Deal to order something. I went ahead though and had a very positive experience. Everything came - it took 3 weeks but that was because I took the free delivery. I ordered a smart phone and a bunch of accessories. The Smart phone arrived and functions very well (HAIPAI P6S Nobel) GREAT phone and super price!

Date of experience: February 13, 2014
Italy
4 reviews
12 helpful votes
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I participated in a contest them completely "made-up" on Facebook!
They choose what to do and whom to assign points and gifts.
I was very disappointed by their behavior.
They would not give clear explanations.
Rating VERY VERY VERY NEGATIVE!

Date of experience: December 2, 2013
Greece
1 review
3 helpful votes
Follow NIKOLAOS V.
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They sent me the mobile phone I ordered half way around the world (to Greece) only wrapped in bubble-wrap. As you can imagine the phone was broken and wouldn't turn on. They refused to replace it with a new one or give me a refund of my money. They have asked me to send it back to them (with me paying for the shipping of the product to China) to repair it (with the repair done at my own expense). They are asking ME to pay for the repair of a product which THEY damaged with their half-assed packing. Although it is clearly stated on their site that if I receive a faulty product they will replace it of refund it. NEVER BUT FROM TINYDEAL.COM

They are a fraud and this has to stop. Isn't there like a government agency which can shut them down?

Date of experience: July 8, 2014
TinyDeal S. TinyDeal Rep
over a year old

Please contact me by facebook message show me your Item Number or Tracking Number and tell me you are from sitejabber. So that I can follow your case. Thank you!(www.facebook.com/TinydealShop)

Luxembourg
1 review
2 helpful votes
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Horrible!
October 2, 2014

Horrible! I ordered 5 sweaters and it took them ONE MONTH after I ordered from them to tell me half my selections were "out of stock". Then it took another 2 weeks for them to tell me the items have been shipped and took around 4 months to receive in the mail. When the clothes arrives they SMELLED horribly (like gas) and were of a horrible quality except for one sweater, it smelled horrible too but was an okay quality! NEVER AGAIN.

Date of experience: October 2, 2014
TinyDeal S. TinyDeal Rep
over a year old

Hi, If you don't mind, please give me your item number.
Thanks.

Germany
1 review
0 helpful votes
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Fast and friendly customer support
July 14, 2016

Four stars only because of a flaw in the delivery chain, nothing tiny deal is responsible for ;). but the support has reakt fast and friendly. No problem at my side.
Thanks a lot ;)

Date of experience: July 13, 2016
TinyDeal S. TinyDeal Rep
over a year old

Dear Thorsten,
We are glad to know that our service works for you. Thanks for your support. We'll never stop improving our service system and provide better service. If you have any other problems, just feel free to contact us. Thank you again!

Best Regards,
TinyDeal Team

Michigan
1 review
1 helpful vote
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Buyer Beware!
June 15, 2016

Don't use this company unless you like to be treated as a liar and cheat, For less than USD 5 item that was DOA, they want a video made of the product, shared with Dropbox, to confirm defect. This is policy! If you choose not to do this then you will receive a discount coupon for future business! PURCHASE AT YOUR OWN RISK!

Date of experience: June 15, 2016
TinyDeal S. TinyDeal Rep
over a year old

Dear Lennie,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you. Photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.
Would you mind emailing us at service@tinydeal.com with your order details and please reference this review as well? We will try our best to solve the issue for you.
We always strive to give the best service possible and make customer's experience our top priority.
Hoping for your kindly understanding and we look forward to hearing from you.

Best Regards,
TinyDeal Team

Slovenia
3 reviews
10 helpful votes
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Buying phones
July 31, 2015

Bought several phones on tinydeal.
Never had a problem with a payment or shipping. Tried the customer service, was not easy to reach but handeled my problem right away.

Date of experience: July 31, 2015

Overview

TinyDeal presents a mixed reputation, with some customers praising the affordability and quality of products received in a timely manner, particularly from their German warehouse. However, a significant number of reviews highlight severe shortcomings in customer service, particularly concerning refund processes and order fulfillment. Many customers express frustration over long delivery times, lack of communication, and difficulties in obtaining refunds for undelivered or defective items. The overall sentiment suggests a need for improved customer support and transparency, as well as better inventory management to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
60
value
60
shipping
61
returns
43
quality
58