Internet connection is down since last two days but no one is receiving phone. No Supports from customer care. They have generated only complaint tickets. No Supports from Technician, Sales team.
Since last 1 month, i am facing this issue regularly. Every time they raise the ticket. I must have given negative rating if option available. Very very poor service.
Never ever go for Timbl. One of the biggest fraud company they take the security deposit and never return it even if you disconnect the service. My customer ID is *******, I still waiting to get my security refund back
Wish could give 0 star. Appalling service. The customer service agents don't have any basic knowledge about WiFi/broadband. They keep saying will raise ticket and no one will get back. It's a nightmare. It's a scam. I am paying for 50mbs, unlimited plan, and they are giving me 10 mbs, so it's scam. If my issue not resolved ASAP, I will be filing a legal complain to Telecom Regulatory Authorities of India.
It's causing me mental harassment as I am unable to work from home with this kind of services.
Customer ID: *******
They are providing the worst services. No one care about the complaint after installation. Not recommended. If require one can see their services with one month plan. Do not go for 3 months or 6 months. You will be stuck.
It takes 4 to 7 days to rectify whenever it goes bad.
For billing and monitary matters they have option to talk to their representative otherwise computerised answers only.
Worst service
It seems like opting Timbl is a bigger mistake than getting married
Worst internet and worst customer service. Don't believe what they promise. They will never provide 100 mbps. In the name of 100 mbps they provide less than 10 mbps. Even with several customer care calls they are unable to resolve any issue. Immediately going to discontinue the service. Worst internet provider.
Pathetic customer service and I will never recommend to anybody... fed up with customer care resoponse... every time same dialogue... Resolution time is SIX WORKING HOURS... continuously for 72 hours...
This is one of the worst internet service provider. Speed keeps fluctuating (for 40 mbps plan, they provide 2-3 mbps) and no service is provided even after raising complaints. They simply close the complaints without even fixing the issue. Will never recommend this service provider to anyone.
Customer Id: *******
Never experienced such kind of worst service in my entire life. My Internet is not working since last 3 days and I am almost begging with customer care guys but not getting a single update.
I tried to reach their appellate officer:"Deepak Singhal" also but even he doesn't care about their customer. Better to use mobile hotspot the Timbl.
Worst internet service provider.
Customer care team never picks up the phone. From the last 3 days connection is not working and I tried to reach customer care team multiple times but no one is responding.
Pls think twice before getting new connection in your house or office.
This company is really very poor. They took money and give you a customer care number where you keep on ringing and begging for internet speed. A forge service provider
Give some extra amount but buy some good Broadband! I had given 6 months advance that is why unable to change my connection & they are not ready to refund amount. You are left with only filing Consumer case which I will Be doing in few days. IF YOU have habit of Begging in front of Customer care selling your self respect then only buy Timbl Broadband. Worst and useless network ever.
It has been 3 days I am without internet. Suffered loss of thousands of rupees and also unable to attend college classes. Pay 50 rs extra and use AIRTEL FIBRE or JIO but dont but this CHEAP LOW QUALITY THIRD GRADE NETWORK.
NEVER BUY THIS TIMBL! CAUTION FOR EVERYONE
Give some extra amount but buy some good Broadband! I had given 6 months advance that is why unable to change my connection & they are not ready to refund amount. You are left with only filing Consumer case which I will Be doing in few days. IF YOU have habit of Begging in front of Customer care selling your self respect then only buy Timbl Broadband. Worst and useless network ever.
It has been 3 days I am without internet. Suffered loss of thousands of rupees and also unable to attend college classes. Pay 50 rs extra and use AIRTEL FIBRE or JIO but dont but this CHEAP LOW QUALITY THIRD GRADE NETWORK.
Pathetic, pathetic service. After every second day internet stops working. My simple father got duped by their agents and he paid for a year. Now they would not return that amount. If any lawyers are seeing this please feel free to contact me on *******@gmail.com
Anyone please don't use this service. Very worst internet service. No customer care support. I have left the service on 8th of October-23 and today is 19th October, still I haven't received my security money and they are messaging me on whatsapp that Final notice for Legal proceedings - Legal notice for Wifi-device recovery. (These kind of language they use to their customers) I have attached screenshot of the same. Hello... Timble company come at the address where u have installed your device and take your bull$#*! divice and refund my security money. At the time of refund they said within a week it will be processed but 11days have passed. Now got message that it will be processed by 29th October. What a pathetic service. Totally waste of money. If you are searching for an Internet Sevice please don't choose Timble.
This us the worst internet connection which I used ever. Their customer care executive and area manager behaviour is also worst. They did not understand the user problem and they can not solve the connectivity problem in 5 days. When we reached the customer care they only said your ticket is open and our team is working on them. So i personally request to all please do not use this internet connection.
Very worst. They are cheat please dont use their service.
They have taken my money and not giving connection since 3 days.
No one is listening.
Its a fraud company.
All team are cheat no one is responding
TIMBLO is FRAUD FRAUD CHEAT.
TIMBL Broadband is FRAUD and 420.
Please dont use their service
The are providing wrost service i ever find... While complaining, they disconnect your call, have to wait minimum 5 min so that they answer there call, even after 3 days even installation is not done however they have taken the money in advance
This is scam company.
Only calls when they want to install connection.
After throwing router and random wire inside.
They will not receive call. They will see your messages on whatsapp, will be online but will not pick up call or reply to messages.
They are the worst service provider.Not ready to refund not even providing the services. Persons are not answering the calls.
One of the agent from backend called me and asking me to share my personal number so that they can resolve the issue in personal.Is this is the behaviour they are doing with customer.
Really cheap they are pathetic service provider.No one from the team is contacting i have asked to disconnection and every time they close my ticket without any resolution.
Dont go for timbl ever trust me
Overview
Timbl has a rating of 1.2 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Timbl most frequently mention customer care, service provider and worst internet. Timbl ranks 241st among Internet Service Provider sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members