Tillys has a rating of 1.4 stars from 305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tillys most frequently mention customer service, gift card, and business days problems. Tillys ranks 428th among General Apparel sites.
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Ordered new balance sneakers bc could not find my size anywhere, but found them on Tilly's. Shocked over all of the bad reviews too bc I honestly am very pleased! They look great, feel great and am very happy with my purchase and the quick shipping.
2 problems. I ordered 4 shirts. The 1st problem is 3 shirts came (one has a security tag attched.) The 2nd problem, when I finally got a notification that the 4th shirt was delivered, I looked outside and it was not there. I opened the email and the picture attached of the delivered shirt was not my porch or my apartment. They delivered it to the wrong address.
Ordered new balance sneakers bc could not find my size anywhere, but found them on Tilly's. Shocked over all of the bad reviews too bc I honestly am very pleased! They look great, feel great and am very happy with my purchase and the quick shipping.
I received my set today, before the set date! Packaged safely and protected. They're beautiful! I'm so happy with them, they've exceeded my expectations! I'm keeping them packaged until my house is finished being built. They are the perfect addition for my new kitchen! Thank-you! Kathleen
Products used:
Wooden utensils
This store has best clothes with awesome logos and styles to fit your needs. They offer online coupons or can notify you by text. Their shipping service is good too recommend this to anyone.
Tip for consumers:
Great store for the hole family including teens.
Products used:
Shirts, hats, and accessories
I have been to numerous stores they have a wonderful verity of cloths for everyone to enjoy whether you like snowboarding, skateboarding, or surfboarding. At if you don't do any of those that's OK too. They have all the latest trends and brands with jewelry, stickers, shoes, backpacks and so much more go online for online exclusives to I will definitely be a customer for this store.
Tip for consumers:
Make sure to add your size to whatever you look up if its cloths its much easier not getting distracted with things that don't fit you.
Products used:
jewelry,skateboard,graphic tees, roxy backpack, pura vida accessories, vans slip and lace up shoes and billabong hoddies
I went to the Lakeside mall in Sterling heights mi. The employees had the worst customer service ever! Not to mention clueless about their sales! There was a sign that said clearly 50 percent off and all you see is tshirts so I confirmed if the tshirts hanging were actually on sale. He said yes. Then the cashier said no only the red lined clothing which didn't exist in this area. So asked for a manager who claimed it was the cashier who disappeared. So I then asked a different guy who claimed he was the manager to cover for the girl that hid. I took him to the employee who verified the shirts were on sale and he said did you tell her that and he goes well I guess. And they couldn't find anything in this area on sale and still wouldn't sell it for the posted sale price.
After reading the negative reviews I was not sure if I would try this site. But, fortunately I gave it a try. Today I received my package. The Vans sneakers are exactly what I ordered. I have been looking for those specific sneakers for my teenage daughters for months. Very happy to find it at Tillys's website.
Products used:
Vans.
Great customer service friendly welcoming staff clean environment would recommend for cute trendy clothes
Tip for consumers:
If you’re unsure of what size to get ask staff what size would match (ex. Medium)
Products used:
Absolutely in love with the green skirt and tank tops! Everything was true to size all thanks to the helpful staff.
I've had great luck with Tillys. I've only ordered online, never been to one of their brick and mortar locations. I've found great prices on some Vans and some hoodies. If this had a half star option I'd give em 4.5 only because the filter options, and just some general slowness, on the website is lame. I write this mainly out of surprise at the low rating. I was looking online to see if it was a company I could buy stock in lmao
I ordered Jeans online, and they came fast, accurate sizing, and good quality. I am happy with my experience amd the store.
Products used:
Pants, jeans
I've been shopping with tillys for a couple years now. I mostly use their website. Its easy to find your size with their size charts
Products used:
Everything
I've seen a lot of negative reviews about Tilly's. I recently went to the one located at the mall in my area, and I've never had so many helpful employees. They were all so friendly and they helped me with some options and even started a dressing room for me since I wanted to try on so many. The prices are reasonable and the clothes are exactly my style. Plus, they always have sales and a clearance rack. Will definitely be shopping here for now on.
This guy, Esteban, of the store #*******, was a great professional. He defined the meaning of the word. He also helped me when I was obviously lost! I told him what I was doing and he just started exploding with ideas (I was creating an outfit from scratch). He showed me to the awesome Graphic T's and helped me pick out some pants that I didn't think would fit me right at first, but he said they fit a little differently than most pants and he was very right! They are actually my favorite pair now and I need to get some more! Anyway, he also let me talk to him and we had a great conversation that I can honestly say that we both took stuff home from. I left that store a few minutes after closing because the other amazing representatives of that store noticed what I was doing and did not rush me (even though I rushed myself). They all helped me out with my experience months ago and I purposely waited to make this review to show that the representatives of the Tilly's Store #******* (that's the Tilly's in the Mission Valley Mall of San Diego, CA) are beyond patient and amazingly helpful. Now back to Esteban, he made sure that everyone, not just myself, was being helped out in the best way possible, and he did so by personally seeing to that. He is a very bright young man and has a great head on his shoulders. He is very helpful and shows a lot of untapped potential that I don't believe he sees yet. I hope that his higher ups have and are pushing him into positions where he is uncomfortable so that he can grow into the great leader that he displayed he could be just from my brief interaction with him. He needs to be promoted and needs to be tasked with something great, because he has great customer service and an amazing professional mindset. He has a great future ahead of him but will not be able to reach it, unless he is given the chance he deserves to shine. His bosses, or managers, need to give him those chances. Thank you again Esteban for the awesome experience, and thank you to the other representatives for allowing me to check out after you had closed. You are all great people.
Can't believe how great the quality is for the gifts I bought online hands down favorite place to shop will be coming back again and again thank you for the awesome sales we love the stuff I ordered came individually wrapped made it easy it's all so perfect!
I got my sneaker for a great price. Good product just as pictured. Received it 3 days earlier than projected. Excellent service. Shipped via FEDEX. Thanks
I've ordered 3 pairs of RSQ jeans on 2 different dates since Jan 28th, received both orders in a timely fashion and ordered another pair tonight. Loved the jeans.! The sale and free shipping code is too good to pass up.! I checked out using Paypal.! This covers my purchases in case something goes wrong. I was able to track my package the entire way.
I found the exact shoes that I wanted for half the price of my Vans store! New with tags, perfect condition. I was hesitant to order because of all of the bad reviews, but maybe they've turned things around. Give them a shot. My shoes arrived 2 days FASTER than was originally estimated. Plus, they included a $30 coupon to Hello Fresh, which was totally unexpected. I'm thrilled with my purchase.
I get my clothes from here because the material is nice and it doesn't break the bank. I be looking fly.
I ordered from the website and got five cute pieces of clothing, all worth the price I paid. I didn't do the two-day shipping I just waited for the five to ten business days because I'm patient. When they got here I was so happy with the results, and I highly recommend Tilly's. I wouldn't let any negative comments deter you from ordering because they almost drove me away. I'm just so glad they didn't haha. I don't know about the whole two-day shipping thing, but just waiting for my clothes worked out wonderful for me and saved me quite a bit of money!
I am completely satisfied and very please with tilly. Com. Everything was perfect timing on shipping and product was just as shown in pictures.
Can't beat their pricess, received my board in adequate amount of time. I WILL RECOMMEND TILLYS to everyone.
My package arrived over 3 days earlier. Though my shorts are slightly different from the picture, they are honestly so cute. My makeup brushes are very soft and good quality too. I recommend shopping there.
Maybe because it was Friday night; my friend and I received excellent customer service but I ended up buying so much more than I intended.
We were walking around the mall of victor valley and decided to check out Tillys. Of course we found many cute items and 2 girls helped us out enthusiastically. Selena and Josyln helped us both with our clothing decisions and were there for our size changes and such. We ended up buying much more than an outfit and having a good time too!
I ordered my wifes beachfeet boots about 10 before Christmas and they delivered it in about 4 days, then some jerk off stole the package so I contacted tillys and told them I hadnt recieved it so they payed for 2 day shipping and resent it to me so I would have it by xmas. I really appreciate them going above and beyond to make sure our Christmas was perfect. Thanks again
The workers made me feel happy and none made me unhappy and greeted me once I walked in
I recently purchased the FULL TILT Snap Front Suede Womens Skater Skirt in the color "camel" after seeing a similar product at another store. The main things I considered before completing the purchase were the price, the fabric quality, the delivery time, and whether it would be true to size.
This style is incredibly popular right now; so many stores carry similar pieces, so there are many options. I chose this particular item at this store because of the soft material, the flowy fit, my previous positive experiences with Tilly's in-store purchases, and the affordable price. The Full Tilt skirt from Tilly's was half the price of the competitor's suede button-up skirt. Tillys delivered the package in a very timely manner, perfectly within the 6-8 day time window that they advertised. Once you receive the package, the first thing you'll notice when you unwrap it is how soft and well made the fabric is. The material is faux suede, so it is very comfy and breezy, and also more animal-friendly than real leather alternatives. The pleating is light and beautiful and the buttons are adhered well, and will not accidentally unsnap.
I am someone that normally orders between a size Extra-Small and a Small, but decided on ordering a Small. This was a great decision, For those that sit on the border between two sizes, I would recommend purchasing the larger size, as the item runs a bit on the smaller side. The skirt's length is perfect, it is short and cute, but covers everything you would want covered. It is great for layering or wearing with a crop top, and is flattering on every body type. It can be worn casually or dressed up for a more formal occasion, which means you'll definitely get your money's worth on this skirt. Overall, I am incredibly happy with my purchase, and would highly recommend this snap front faux-suede skirt to anyone.
Enjoy!
Alexis M.
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