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Mat W.

  • 1 Review
  • 1 Helpful Vote
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Experience: Clothing & Fashion

Member since March 2019

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1 Review by Mat

This guy, Esteban, of the store #100302, was a great professional. He defined the meaning of the word. He also helped me when I was obviously lost! I told him what I was doing and he just started exploding with ideas (I was creating an outfit from scratch). He showed me to the awesome Graphic T's and helped me pick out some pants that I didn't think would fit me right at first, but he said they fit a little differently than most pants and he was very right! They are actually my favorite pair now and I need to get some more! Anyway, he also let me talk to him and we had a great conversation that I can honestly say that we both took stuff home from. I left that store a few minutes after closing because the other amazing representatives of that store noticed what I was doing and did not rush me (even though I rushed myself). They all helped me out with my experience months ago and I purposely waited to make this review to show that the representatives of the Tilly's Store #100302 (that's the Tilly's in the Mission Valley Mall of San Diego, CA) are beyond patient and amazingly helpful. Now back to Esteban, he made sure that everyone, not just myself, was being helped out in the best way possible, and he did so by personally seeing to that. He is a very bright young man and has a great head on his shoulders. He is very helpful and shows a lot of untapped potential that I don't believe he sees yet. I hope that his higher ups have and are pushing him into positions where he is uncomfortable so that he can grow into the great leader that he displayed he could be just from my brief interaction with him. He needs to be promoted and needs to be tasked with something great, because he has great customer service and an amazing professional mindset. He has a great future ahead of him but will not be able to reach it, unless he is given the chance he deserves to shine. His bosses, or managers, need to give him those chances. Thank you again Esteban for the awesome experience, and thank you to the other representatives for allowing me to check out after you had closed. You are all great people.

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