TicketsOnSaleReviews 35,140

I ordered tickets to Lady Gaga for my girlfriend for her birthday. I ordered the tickets in early march right before covid-19 really took its toll. The show was originally scheduled for early august 2020 at wrigley field. The show has since been postponed a year to august 2021. I do not know if I will be able to attend, multiple potential conflicting events and also work vacation time may not get approved. Company is impossible to get ahold of, the online chat no one answers and their phone line is one prerecorded message loop where you can't actually talk to anyone. This company is a joke. I submitted a fraud claim with my bank and they can't do anything because ticketsonsale cited a bogus changed policy in their response to bank of america's fraud inquiry. Now i just have to hope it gets canceled as them not providing the original service that i purchased is the only way my bank will refund me over 400$.

I bought 3 tickets to see the Weeknd on august 6th 2020 from you. At the time of purchase I contacted you asking for a wheelchair accessible seat. I contacted you repeatedly about this and emailed back and forth with several of your representatives. Not one of them made any attempt to help me with the matter, instead just told me you have no control over seating. I asked to be referrred to someone who COULD help me and you repeatedly ignored me. The purchase I made was for presale tickets which had not officially gone on sale yet. You refused to help me with a wheelchair seat, and when you would not help me with the matter, I notified you I no longer wanted any tickets from you because you could or would not help me get tickets my disabled son could use. You refused to cancel the order and submitted it anyway days later when the tickets actually went on sale. Now the concert which was re-scheduled from August 6,2020 to August 1,2020 has been rescheduled by you again for an additional year, and according to your website, the concert will be August 1st 2021. This is unacceptable. No one pays for concert tickets and waits a year a half to see the show. The tickets you refused to help me get with wheelchair access are no good to me to begin with. Now you expect me to wait 18 months for the show. We are planning to move out of california next spring, which means we wont even be here next August. I WANT A REFUND. For the record, your company is a rip off and you are deliberately ripping people off. My guess is a class action law suit is in your near future, and I want it on record that I repeatedly asked for my money back for the goods you have no intention of delivering. Shame on you people. I'm going to post my story of dealings with you on facebook for 5000 other people to see. I'm going to post it on every bulletin board online I can find and hope that it goes viral. You are a shady business and people need to know what you are doing.

The concert was postponed for over a year from the original date because of Covid. That isn't their fault. I am happy to abide by the return policy I saw when I bought the tickets which stated the concert had to be canceled for me to get my money back. According to their nice chat support rep there is no limit on how many times a concert can be postponed or how many years away. There is also not a guarantee it will be held at the same venue so I may have to travel. So there is risk - But I guess I can live with that.

My grievance is that they changed their refund policy after Covid hit and well after I paid for the tickets such that even if the concert is canceled they will now only issue me a credit towards other tickets from them. That's not really ok. I don't think that is how agreements work. It's especially frustrating because they stand by the new policy like it's the one answer to everything, but as we have learned that answer can change at their will. End result - I am now in a position to wait a year to see if a concert is canceled at which time I can only use the company credit to get more tickets. I do understand that they have to change their business model to stay in business. The ticket resale market has taken an enormous hit because of the virus. I hope it works out and trust that TicketsonSale is doing their best to do right by their customers. I probably won't be buying concert tickets from anyone for a long time until there is more stability in the marketplace.

My concert was canceled due to COVID-19 shutdowns. The cancelation policy states that a refund will be given however they are not honoring that and instead have given a credit. When I tried to reach customer service via online chat no one answers. When I emailed three times, I received no response. When I called and select the option for refunds, it turns you back to the beginning of the recording and no matter what you select it puts you through to another message. No one there to answer. Today I finally got a response on live chat and once they explained that they could not refund the money I was dismissed before I was done by saying "sorry your experience wasn't what you desired". There is no way I would let a friend purchase tickets through this company.

I bought tickets in January for a concert in September. The concert was canceled due to covid 19. I called for a refund and they refused. They said they do not have the money to refund. Well they took the 300 out of my account. Called my bank to dispute. Even though the customer service rep said I agreed to their terms. I never agreed to pay for something that was cancelled due to a pandemic. Terrible terrible company and horrible customer service!

The site looks good and is easy to navigate, but the problem is the customer service. First they charge you for using their site to buy tickets and then they con you into buying "insurance". I bought tickets in February for an event in May. In fact in 7 days from now and still haven't received my tickets. They keep telling me the vendor hasn't released the tickets yet and they will be emailed to me as soon as they are released. I'm hoping this isn't a scam.