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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I thought I was buying directly from the theatre and the fees were outrageous and I overpaid by 3 times for the tickets. I feel like an idiot.
Easy peasy but still haven't received my email with my tickets as of yet 3 days after purchase
This was amazingly easy to purchase 8 tickets for a Christmas event to remember for my kids and grandkids! Very pleased with the process.
The tickets purchase was easy yo navigate.
The service fees were way too expensive.
Easy purchase. Took a day or so to receive the tickets with barcode on my phone
They where easy to order and good priced. We are excited to be able to go the hockey game.
It was simple and good, I didn't like the fact though that o had to pay such a high service fee even though I looked up the tickets myself
Very efficient, timely, responsive process in which to purchase tickets
Quick and simple ok so far. Some baby boomers need to print tickets!
Ok...better view of seats. Also, how to receive the tickets has been very confusing. I don't know if I got the tickets.
This method was easier than going through Ticketmaster. I am very pleased.
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The entire experience was quick and easy. Would recommend to all.
You charged 90 dollars as fees without making the amount clear at the time of purchase. This toes the line of dishonesty and results in a terrible customer experience. Customers deserve transparency and an opportunity to make an informed choice.
Great experience buying tickets for cirque soleil. Easy to transfer
So far so good. It's premature to ask for a survey when I have t received the tickets yet
It's my first time buying tickets in this website but it's not that bad. The process was fast and I received further instructions that were helpful. The only thing I would say it's that the fees are a little expensive.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members