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From the business
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: customercare@ticketsales.com
- Live chat: https://www.ticketsales.com/content/contact.html
TicketSales.com Reviews Summary
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
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The concert didn't happen and I would like a refund.
Good thanks
I ordered 2 concert tickets. Concert was cancelled. I was issued a "store credit" to use for other events. I did not want a store credit I wanted a refund. I was unable to contact anyone at their office for some time. When I finally made contact I was told I was too late and would not receive a refund. They kept $241 of my money for nothing. STAY AWAY from these people.
Quick & Easy to navigate.
Good
I tried to get a refund for a concert that is rescheduled for 2021 due to covid-19. They would not even considered it and i will not be attending next year. I have some friends coming in to attend and now they are not. This place is terrible and i would not recommend them to anyone. No would even talk to me or discuss options. THIS PLACE IS A SCAM
Great
Quick and eaasy...
I bought tickets for a concert for May of 2020. Not only did I pay double the price printed on the ticket but now I'm getting the run around about a full refund for a cancelled event. I received an email that said I could receive a refund but I had to contact them within 7 days. I was on hold for an hour only to be told he would put in the request but couldn't tell me when I would receive credit to my card. When I asked to speak to a supervisor he hung up on me.
No comment, except for the fact I ordered two tickets (assuming they would be side by side) and there is a seat between them.
Easy and quick experience. Thank You! Quick and easy, I have purchased many times and never had an issue. Tickets were delivered within one week!
My first time purchasing tickets here.
I bought tickets in May of 2020 for a June concert. The concert was rescheduled for ONE YEAR LATER. Guess what? NO REFUNDS! Do NOT buy from this company. Too many other places t get event tickets.
Tks
Once I got on the right computer the budget options became available but on other computers I used I was only able to see very expensive options
Tickets have not arrived I see same tickets on Ticketmaster for a third of the price do not use this service you will regret it
Process was quick, and so far, painless. Received the email with the link to download my tickets in a few days, and I have them saved in the app on my phone.
Quick, easy, intuitive - nice!
I was charged $780.19 for 2 tickets that should have cost $89.50 per ticket. I could not find a way to contact them to cancel the order or get a refund on the overcharge. I will never use this again.
Quick and easy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members