Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The $15.95 service fee is unbelievable! They try to trick you a the very end when you click the button to fully complete the order. It was a quick process, but the fees are way too much money.
Fee is a little excessive for an automated system. It's also been over 3hrs and I have yet to receive my tickets.
It was easy and fast. I was able to see the view before I chose the tickets. That was very helpful. It was an easy check out experience
Fees are way too expensive, ticket prices are fair, don't like the way this is done compared to how it was previously. I have the Broadway tickets and glad I had those before this was done! Hopefully, the concert will be worth the price!
My experience with this website was fantastic. Tickets were not too expensive and i got great seats! I'm very exited to see the show!
Fees were much more expensive than I expected. Not thrilled that I thought I was getting tickets at one price and then found out the bottom line number was quite a bit different.
Fee is too expensive and I didn't realize how much the fees would be until I went to check out. Priscila
Instructions Not clear. Not sure whether by confirming I will get my tickets. Confusing process. Please make more user friendly
Nothing showed me where my tickets were right away and im still trying to figure out how to redeem my tickets.
Fee is too expensive, So, I didn't realize how much the fees would be until I went to check out. An electronic ticket and other associated fees
Very pleased with overall transaction. Although I had some trouble (at first) determining how to download the tickets.
Very good and easy to use website i will highly recomend this ticket website to all of my friends and family
They charged me $100 per ticket handling fee! But I saw this about when I looked at the receipt about a minute after I ordered the tickets. I called customer service to cancel; he led me to believe he'd cancel the order. He didn't. I called about 2-days later. They acknowledged I tried to cancel about a minute after the order but said they had a no cancellation policy - even if you cancel a minute later.
Really good experience getting my tickets and is really easy to buy the tickets I love how I can use Apple Pay
My tickets came within a minute after I ordered them. I love how fast it was to know you got your order ready and how it feels to know when your tickets are coming
It was excellent. Great sevice. Thank you for the tickets. That's all I have to say. I will use y'all again
Sooo, I didn't realize how much the fees would be until I went to check out. An electronic ticket and other associated fees. Too many fees for me to deal with... all in all, about 46.00 worth. I was in pinch a bit bullet but doesn't feel good
I only bought these tickets because my wife is a huge fan and it's her birthday. After fees and service charges, I paid $602. When I printed the tickets, the actual ticket price is $49.50 and a service charge of $11.00. For two tickets, it should have cost maybe $120 and some change with all service charges, etc. I paid an additional $480 for what? You cannot tell me it costs $480 to run a website to sell the tickets, even with all their overhead. The people running this service should be ashamed of themselves and should really take a look in the mirror. You people are ridiculous! There's a special place in you know where for them.
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members