Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Outlandish service fees. Nearly 200.00 for 2 e- tickets. Otherwise fantastic. Responsive service. The fees werent apparent until the very last moment before I clicked submit.
Good options and good service. Easy to use site. Got the tickets in the section I wanted for the show I wanted.
Access and the hole order process was simple and easy. It take you strait to where you want to be. Haven't seen many similar order website so far.
I would recommend this to a friend anytime.
A little confused cause I havent instantly got my downloadable tickets. Could be smoother. Overall good.
Purchased 3 tickets to hockey game, paid about $2 more than the face value with the add on(s). A pleasant surprise to say the least where as before I have been dinged for $40 plus US per ticket! I'll be back...
I liked website and will also use again!
Also will let all my friends know about this website! Cant wait to go to the game!
The process for ordering tickets was pretty straightforward except the graphics for seat select needs to be upgraded to allow a better view of where the seats are. Secondly the fee that you have added to the order was no where to be seen in the seat selection process and came as a rude surprise at the very end. This should not happen in a fair business process.
Easy to order from but the operating charges were pretty high and you don't see them til you are reviewing your order.
I would never do business again with this company. They add an obscene operating expense to this and then force you to do this survey! HORRIBLE! I only bought it through them because of the venue for my fiance'
Amazing easy to use very very berry very trust worthy cant wait to receive my tickets i will recommend everyone to use this site
Been a fan for many years. Finally getting to take my daughter to a game. She will be so excited. I wanted good seats too and got them
This web site is terrible. I will never use them again. Purchased tickets for The Winter Classic. Never got my tickets. They gave me alternates that were less expensive but I still had to pay the original price and had to go pick up the tickets myself. Spent hours on the phone with them to resolve all the issues and they wouldn't refund me. And there fee is very high. Never again.
I have never had a worse experience purchasing tickets. I bought them only to receive an email telling me they needed to speak with me regarding seating. Apparently they sold out of the tickets I had already purchased online and now only had poor seating options left at a higher price. It was ridiculous and unprofessional. We'll see if they actually refund my money as I don't see them as very honest or reliable. The reason they provided for the mishap was that their seating options weren't "real time." Excuse me?! If you can't sell your tickets with real time availability then don't sell them at all idiots. Stay away unless you want a giant hassle.
Easy to navigate site. Very excited to go see Kevin Hart! Paid for the tickets with a 15% discount, was kind of sad to see another site had the tickets for $25 less. I trust this site and am happy with my purchase!
The ticket prices are already high enough. Your Service Fee is about 33 percent. Since you don't pay the Shipping Fee out of it, a much better amount would be ten percent.
Very easy to follow. User friendly site. Fast and accomodating. Happy to be able to see my favorite group
So easy to find and to purchase tickets. But the added fees were crazy! Especially when youre getting my money right away with no middle man,
Ordered 4 tickets for College Football Championship. Spoke to TWO women on the phone prior to purchasing. BOTH told me the tickets are locked in and I would receive eTickets on January 4th, 2017. I then received TWO emails confirming price and that the tickets would be sent. I live in NJ and made travel and lodging arrangements to Atlanta, Ga. Where the game will be on January 8th.
6 hours later I received an email stating that there was an error and I would not get tickets. I called and spoke to one woman and then supervisor, Jeanette. I was told that a "NEW" employee listed them by mistake. I asked if they would resolve it with other tickets, since I paid for airfare and lodging. I was told no and that I could go on-line and try and purchase other tickets. At this point UGA won the play-off game, are playing in Georgia for the Championship, tickets skyrocketed and I'm out my money for accommodations. In closing supervisor Jeanette suggested I try and get a refund from the airline! I spent 35 years in NJ law enforcement retiring as a chief and sheriff, this is the first time I've ever fallen for such a SCAM. After all those years dealing with criminals and these bad guys "Tickets.Experts.com" got me.
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members