TicketMonster

I did not realize I was purchasing from a third party agent before they were on sale to the general public. I admit that I was ignorant of how concert ticket sales are done these days. I paid an exorbitant amount for what I thought were decent seats. They were electronic tickets that arrived about 3 weeks after the original purchase. They were obstructed view! This was not disclosed when purchasing the tickets or I never would have purchased them at the price they were charging. When I called to inquire, Ticket Monster told me that they were a final sale and nothing could be done. However, I could give them away because my name is not on them... really?

Nba ticket for March 29th
I received an email from ticket monster saying I will be reimbursed but I'm waiting already for 5 months. I explain that they cannot transfer the amount to the same card used to buy the tickets because the card had to be changed as I lost it. Probably the worst service I ever experienced. Absolutely no one answers to my concrete question. Please don't use this service they are stealing people's money!

I am a legit Ticket Broker who sells over $50,000 of tickets a month. I hate dealing with Ticket Monster on any level. As a regular consumer you have no rights. They will cancel your purchase up to 1 hour before an event and offer you nothing except a "Sorry - It's in our Terms & Conditions". Use Ticketmaster, StubHub, SeatGeek, & Vivid Seats before you even think about buying a ticket on Ticket Monster. I purchased tickets for a basketball game and had them cancelled 1 day before an event. Had to scramble and find a solution for my buyer so they didn't get let down. Think what you want about Ticket Brokers but I actually care about people having a good time - Ticket Monster doesn't!

Bought expensive VIP seats to a concert... here we are days from the concert (supposed to get tickets no later than a week out)... talk to customer service and get we'll get you tickets in 24-48 hours... and calling multiple times with that response... it's like... you want me to plan a trip to a concert without tickets? Even want me to show up without tickets and expect them to miraculously appear? No. I will never EVER purchase tickets from these people again. If I do end up getting them by some miracle and they work, i still won't change my mind. Do not ever even contemplate buying anything from these people. Not even a mild though. Stay the heck away.

We ordered tickets for Syracuse game 5 months in advance with a promise that we would be able to load them onto our phone in plenty of time for the game. As we got to 3 days before the game, we contacted customer service for a more exact time we could expect to get the tickets. They said we would definitely get them, but the seller hadn't sent them yet. We live 2 and a half hours away from Syracuse, so we were not driving out there without tickets. After 10 phone calls, and no tickets 16 hours before the game, we didn't go. We tried to get a refund and were told by several people that even though they didn't provide the tickets in the time promised, we would get nothing back. Efforts to reach someone actually in charge of this cluster were also unsuccessful. Don't waste your time. Will be contacting Syracuse attorney general.

I purchased Disneyland Tickets from AAA web site and unknown to me they were using Ticket Monster!
Of course my trip was cancelled in April because of all the Covid-19 shutdowns. The Airlines, Hotel, Rental Car all cancelled my reservations and returned my money. I called AAA and they politely said they don't handle the tickets I have to call ticket monster. Say what? I bought them on AAA's web site with my credit card number. NO the order is passed on to Ticket Monster. So I called Ticket Monster. They absolutely refused to issue a refund. How about extend the expiration? NO! They were non refundable tickets. Fine I will call and dispute the charges on my credit card. Ticket Monster fought it with the credit card company and WON! Now I'm out $700. Don't trust AAA and Don't trust Ticket Monster!

I ordered tickets to the 2020 NHL Winter Classic on the Ticket Monster website. Later that day, I received an email from Ticket Monster indicating my tickets were cancelled (I was told the seller could not meet his/her obligation). I then reordered tickets on Ticket Monster for different seats (now much more expensive), only to have my order cancelled AGAIN this time LESS THAN 3 HOURS BEFORE THE GAME STARTED. Ticket Monster was unwilling to provide replacement tickets (because the price had increased again), so we ended up missing the entire event. Although they promised a refund, our day was ruined due to this unprofessional and unreliable company. I do NOT recommend using Ticket Monster.

I had two charges listed on my statement for large amounts. I was not able to identify the specific events due to the limited information on the statement and online. I contacted Ticket Monster and we worked it all out. They were prompt and detailed. Heck, they even made sure I was me with a couple of details that were only on my tickets to verify the security! I TOTALLY understand frustration with the current chaos of events, but, my events are still pending rescheduling or a decision to cancel. So, IF they do cancel, I expect Ticket Monster to contact me via email with the procedure on how it will go. But until the events are cancelled officially, I will hold onto the emails, tickets and contact information! I appreciate the thoroughness of the three reps that contacted me... on a Sunday! Patience pays off... most of the time. For those of us that are frustrated, it makes it a bit more of a 'challenge' to wait for help/resolution/refund/updates. I HOPE I do not have to send another review professing my frustrations IF the events are cancelled and I do NOT get the notifications about refunds... I will write an equally disappointed review... but I feel it won't need to happen!

Tickets received were screen shots and did not include the barcodes from the original (legitimate) TicketMaster. Ticket MONSTER is a MONSTER of a scam. They send you tickets that you cannot use, cannot sell, and are not legitimate tickets. When you reach out via phone and email asking for a refund or to receive the actual tickets with barcodes, they ignore you.

WHAT A SCAM! Placed an order (#*******) for Disney World in early Jan. Original dates were for 05/25-05/31 AS NOTED ON THE CONFIRMATION EMAIL. Obviously Disney World CLOSED due to covid. I was offerred an extension, which does nothing for me because 05/25 was my original travel date.

Customer support phone line does nothing and email rep gave me an abrupt "No refunds will be offered" with no additional information. What a scam. DO NOT WORK WITH THEM. I ordered through AAA. And as a member, I'm frustrated.

I will gladly update my review if i could get ANY support from Ticket Monster