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ThumbtackReviews 1,568

1.8

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Thumbtack Reviews Summary

Thumbtack has a rating of 1.8 stars from 1,568 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 99th among Local Reviews sites.

service
305
value
297
shipping
124
returns
171
quality
264
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California
1 review
1 helpful vote
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Great Work!
August 10, 2015

I recently had Staff Flooring put in new laminate flooring in my house and both bathrooms and the rooms turned out beautiful. I would highly recommend him to anybody. He was efficient and didn't leave until he knew I was completely satisfied.

Date of experience: August 10, 2015
Illinois
1 review
3 helpful votes
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Follow through
August 10, 2015

I hired a person to remodel my bathroom through Thumbtack list. The contractor assured me he was qualitied to do the job. Once he started the job it became evident that he was not qualified to do the job. Thumbtack was extremely helpful in working to help correct the problem. My hats off to Thumbtack for their follow through and doing everything in their power to make the contractor be responsible.

Date of experience: August 10, 2015
New Hampshire
4 reviews
13 helpful votes
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Thumbtack was a good solid way to get leads. Now that the market is flooded with so called contractors there are not enough work to go around.so to keep thumbtack going someone thought up a great idea lets create virtual customers and let the poor saps bid on them. This might be a job for the Attorney Generals office.

Date of experience: August 10, 2015
Texas
1 review
1 helpful vote
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Not really proffesionals. I am dissapointed the way they did my splash back. I will never used this site again.

Date of experience: August 7, 2015
Illinois
1 review
0 helpful votes
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Chris is very repectful and honest on jobs he did for us... could not of asked for a better person to work with. Hope and best wishes john

Date of experience: August 6, 2015
Massachusetts
3 reviews
9 helpful votes
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If you are a service company and they have convince you to advertise with them prepare to chase fake leads and /or drop your price by 50% if you want to get any jobs. If you are a consumer be ready to get bids from people that are not qualify to do their job and some of them with criminal records. Thanks but not thanks.

Date of experience: July 31, 2015
North Carolina
1 review
3 helpful votes
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Thumbtack referred gutterscrubbers.com to clean gutters. They were a no show! But they charged the client!

Date of experience: July 31, 2015
North Carolina
1 review
1 helpful vote
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PROFESSIONAL, EFFICIENT, AND PUNCTUAL are just a few of the words I would use to describe Anthony Watson's moving service. At a very affordable rate they removed the stress of moving my furniture from off my shoulders which afforded me the extra time needed to focus on the many other details regarding my move. No hourly charges or fees here! The owner came to my residence and assessed a FLAT & AFFORDABLE FEE despite the length of time involved. There was constant communication and transparency via email, they anticipated & addressed all needs both current and those that could potentially arise, and they even provided an extra boost of confidence by securing and padding my furniture! I would recommend this company to anyone! Sincerely, Terry S in NC.

Date of experience: July 23, 2015
Colorado
1 review
1 helpful vote
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Home Project
July 18, 2015

I recently had work done by JPS Service LLC to remove tree and stumps, remove grass and dirt next driveway and install a concrete pad with rebar. Joel Ramirez and his crew did a great job which met all my expectations and was completed in the time promised. Highly recommended.

Loveland, Colorado

Date of experience: July 18, 2015
Texas
1 review
1 helpful vote
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Over the last 18 months, I have had three small home improvement projects which were presented to Thumbtack for bids and completion. On two of those three projects, Thumbtack claimed they could not provide a professional to complete the work. That is a failure rate of 67%. As such, I will not waste my future time waiting on Thumbtack to deliver...

Date of experience: July 16, 2015
Illinois
3 reviews
6 helpful votes
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If you find in Google search a thumbtack link that does not go to the content in the link, then report it. Thumtack will often use local business names in their description, then when the consumer clicks on the links, they are led to a bid page, not to the business they advertised. This is called rich snippet spam. If you find it, report it.

https://support.google.com/webmasters/contact/rich_snippets_spam

Date of experience: July 13, 2015
California
2 reviews
8 helpful votes
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Unless you're one of the 5 that sit on their cell phones and monitor it every second -- unless you respond to and of the ACTUALLY worth while posts within NANO-SECONDS --prepare to waste a LOT of money for constant disappointment.

Even IF you get in and are able to land a quote unless you literally low ball yourself and services you're not going to land a project. After the first couple attempts when it became clear I had to respond instantly and I got no reply to a quote I cut my professional services to about $10 an hour just to see if I would land something --NOTHING! Which also tells me this service is probably catering to kids / people that can work for peanuts. OR -- MORE LIKELY--they're fake posts generated BY THUMBTACK

Oh yeah -- and the positive reviews? Chances are very good that's their happy money-stuffing staff stacking the reviews ala Amazon-esk.

Date of experience: July 9, 2015
New Jersey
1 review
4 helpful votes
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Hired a long distance mover and they took my money and my stuff
Had good reviews but 8 weeks later my stuff did not arrive
Company called local
Logistics never ever use them we will see if thumbtack helps

Date of experience: July 2, 2015
Texas
1 review
1 helpful vote
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Andre Coursey and his crew recently built a new fence and three gates for our home. We can't say enough great things about the quality of his work and his utmost professionalism in our interactions with him. We highly recommend Ascot Fence Company and Andre! We are definitely spreading the word! Thank you, Andre!

Date of experience: July 1, 2015
Virginia
1 review
9 helpful votes
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Thumbtack review
June 18, 2015

I feel the leads were bogus, not realistic and the inquires were fake.
I liked the idea and concept of what thumbtack's approach was though I feel the leads were very random, duplicates of the same people asking for the same services that were not real.
My investment was $46 thank goodness it wasn't more.

Date of experience: June 18, 2015
Maryland
1 review
0 helpful votes
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R&R REMODELING
June 18, 2015

Richard and Dennis did all the work on my newly constructed deck from designs to installing lighting on the steps. Their prices were fair for this upscale deck and I am completely pleased. They made certain I was completely satisfied with the end product. I now have a wonderful 20x12 Fiberon outdoor room/deck thanks to R&R Remodeling. I highly recommend them.

Date of experience: June 18, 2015
Virginia
1 review
0 helpful votes
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Job Well Done
June 16, 2015

Last year I hired Alln1Services for painting and was very pleased with the job. I recently hired them again to pressure wash our driveway, sidewalk, porch, whole house, concrete around the pool, and the fence. I can sum it up in three words: JOB WELL DONE! Again, very professional and efficient, arrived on time, and did a fantastic job. AND at a very reasonable price! I will continue to use this company for many more jobs.

Date of experience: June 16, 2015
Georgia
1 review
0 helpful votes
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We are catching up on jobs that needed to be done to our home before we list our house for sale. We asked Ron and his business associate Juan to wash outside windows, power wash our front porch, sidewalk and driveway, and clean a crystal chandelier in our foyer. All of the jobs were done well.

Date of experience: June 4, 2015
California
1 review
0 helpful votes
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Fantastic
May 15, 2015

Big clean did an amazing job. Quick, efficient, reasonable, personable and when job was completed I was amazed and very pleased. I highly recommend this company for any of your pressure washing needs.

Date of experience: May 15, 2015
Florida
1 review
1 helpful vote
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Great Service!
May 5, 2015

I'm a contractor that now uses there service for leads, I started to use them to generate jobs in between my bigger projects. Now they keep me so busy I have to hire on 2 more full-time employees! Thank you thumbtack!

Date of experience: May 5, 2015

From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.


thumbtack.com
Founded in 2009
San Francisco, CA, United States