• Thumbtack

Thumbtack

Overview

Thumbtack has a rating of 1.7 stars from 1,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 69th among Local Reviews sites.

  • Service
    284
  • Value
    277
  • Shipping
    113
  • Returns
    157
  • Quality
    247

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.6%
Positive
9
Neutral
1
Negative
109
222
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is further indication of the lack of customer service/support others have written about.
  • Had one person respond then was charged hundreds without a name or an email or phone number for the "lead"
How would you rate Thumbtack?
Top Positive Review

“Totally cleaned up my Yard~.”

Cynthia H.
3/13/24

Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226

Top Critical Review

“Total scam! They auto charge pros 90% of job costs for leads.”

Michelle A.
1/4/24

The photos are a few examples. Notice the amount I charge for my job and how much they autocharged me. I do not get to pick my jobs. They may not be suitable for me and I'd NEVER approve of doing a job for 10% of my cost. I am the one with the insurance, liability, overhead and they offer only a platform with no sales support and no customer service over the phone. So what are they charging for? Total scam. I've reported these charges as fraudulent on my credit card.

Reviews (1,556)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (156) phone number (57) credit card (53) business model (29)
Thumbnail of user cynthiah2260
1 review
0 helpful votes
March 13th, 2024

Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job!

Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226

Service
Value
Quality
Thumbnail of user frazier1260
1 review
0 helpful votes
April 20th, 2023

These 2 men are awesome. Their professionalism and the quality work reflect on how Kreuter Enterprise moving company run their business. Their responsiveness is like no other out there. If you want a moving company that care about you and your furniture this is the company you should hire. I will be hiring them again on my next move in 3 weeks. Thanks again. Kevin F Deltona Fl

Service
Quality
Thumbnail of user iymartens
1 review
0 helpful votes
October 22nd, 2023

I've had excellent service from my Thumbtack projects, but learned a good lesson; when you are quoted a price ensure to ask if it's for the entire project, or if you are going to be charged per hour. Ensure to ask upfront before committing

Tip for consumers:
Ivonne Martens

Thumbnail of user dennisr738
1 review
0 helpful votes
September 2nd, 2022

I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. Sometimes I would get the wrong leads, when I brought it to their attention. They rectified the situation. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. If you don't know how to use the app, customer service is there to help. Success team is there everyday in your app. They're open to changes in your lead to fee ratio if you communicate. I completely recommend Thumbtack. Roods Locksmith LLC.

Products used:
Pro lead service

Service
Value
Returns
Quality
Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Thanks for this 5 star review, Dennis! We're so happy to hear you've found success on Thumbtack. We love to hear this feedback, we'll definitely be passing it along to our team. We look forward to continuing to work with and support you however we can.

Thumbnail of user jeans396
2 reviews
11 helpful votes
May 15th, 2020

It was really nice working with P W O Z we wanted to freshen up our business mural and he quickly understood what we wanted. He brought his own ideas. And gave it a whole new life. He can really paint anything! Came out great. You can see down the street. We recommend. Jean ( JJC CLOCKS & ANTIQUES

Thumbnail of user jodit94
1 review
0 helpful votes
August 3rd, 2023

I needed someone to put together cabinets I bought. I tried Angis list and they require you to pay for membership. Thumbtack sent me several handymen with quotes. I picked one and he was quick, reasonable and friendly.

Products used:
Thumbtack. Com

Service
Value
Quality
Thumbnail of user danm466
2 reviews
4 helpful votes
July 24th, 2023

I've been advertising my company on Thumbtack for almost 6 years and I have nothing but great experiences working with them. They have great lead pricing, excellent customer service when you need it and I look forward to many more years of being one of their top pros! Overall and on every level= EXCELLENT and I recommend you give them a chance if your a business owner looking to grow!

Thumbnail of user stepheny34
2 reviews
0 helpful votes
July 7th, 2018

I contacted Thumbtack early Friday morning. I received 5 quotes back within 10 minutes. One of those who made contact was David Spinks, who indicated he would be available later around noon, following a previous appointment. We agreed on that time. He arrived on time, was courteous, professional, and thorough. He completed the job quickly. His quoted price was firm. I would definitely hire him again when and if he need arises.

Thumbnail of user debbiep554
1 review
0 helpful votes
January 6th, 2022

This is an updated review. Coco does great work. I thought I was missing some stuff, and she was kind enough to come over and show me where everything was.

Service
Value
Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Thanks for sharing these updates, Debbie. We're really happy to hear that you reconnected with this pro and everything was sorted out!

Thumbnail of user jessical599
1 review
0 helpful votes
September 26th, 2019

I have used "You've Got Maid's" services now for about 4 months and each time they've clean my house; I have come home to the cleanest house I have ever been in these girls do the absolute best job ever and I would recommend this company and those ladies to my family and friends because they are a very professional dresses! Managed & very Thorough at their cleaning, not leaving a single thing undone, they are on time within the time allotted and they are super friendly! Wich are 2 of my biggest Pet peeves! And I absulutly love how they never leave my house unless it's completely clean I absolutely love this company & I will continue using them throughout the years to come service my beautiful home, thank you You've Got Maid's for giving me the best service ever

Thumbnail of user bettew17
1 review
0 helpful votes
April 24th, 2019

Old Time Home Chores did a very efficient and professional job of spring cleaning my yard. They were friendly and courteous and reasonably priced. I will definitely use them again in the future.

Thumbnail of user areenk1
1 review
0 helpful votes
June 16th, 2019

Dj a young was a great pick for my nephews graduation party. He's professional and knows his crowd. I would definitely recommend him!

Thumbnail of user annh446
1 review
13 helpful votes
June 13th, 2020

Darin Monfre refurbished an old trunk I have held on to for 40 years. It looks amazing with attention to detail restoring it but keeping the authentic look. I would definitely recommend his work. After vs before pics.

Thumbnail of user steves989
3 reviews
1 helpful vote
July 31st, 2019

I am not sure about Thumb Tack but the company I hire off their listing Clean & Care, here in Largo did an excellent job. They are very Honest and Punctual, did home repairs, painting and entire home cleaning as promised, and on time. I will definitely use and recommend them to everyone I know GREAT JOB CLEAN & CARE THANKS

Thumbnail of user alans355
1 review
0 helpful votes
July 12th, 2019

I recently recorded a demo for voice-over at 7th Wave Music in Morristown, NJ. The guy running the show there, Larry Kucher, is some wonderful pro and person. I was actually nauseous, this being my first time recording in a studio, and Larry walked me in off the ledge and made the memory of the experience AWESOME. He was patient and professional all the way through the session and I am happy to recommend his studio to anyone needing that sort of service!

Thumbnail of user lisac3509
1 review
0 helpful votes
May 19th, 2022

My name is Lisa and I have gotten a little bit of trouble. And I found Michael on the internet with Ashley Law Group professional and hard-working took my case very seriously at all times with care and heart I would suggest anybody if you need a good lawyer he's the one to call he'll take care of your needs and do it professionally with a heart thank you Michael you changed my life

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

We're so happy to hear you found exactly what you were looking for through Thumbtack. Thanks for taking the time to share your story, Lisa, we appreciate it. Be sure to leave this pro a review on the platform if you haven't already: https://help.thumbtack.com/article/review-a-pro.

Thumbnail of user patriciad732
1 review
15 helpful votes
May 21st, 2020

Pepe of Ultimate Garage Doors *******269) came out this afternoon to asses the problem with my garage door. What I thought was going to entail a very expensive job, was a matter of making a few adjustments and proper lubrication. He explained everything that needed to be addressed, compared ti another company that wanted to replace the motor! I would highly recommend.

Thumbnail of user emilyd493
1 review
0 helpful votes
August 10th, 2021

Jean was excellent. We saw immediate changes in our dogs behavior. I have owned dogs and horses my whole life and I watch Caesar Millan all the time but have not been able to put his methods into practice successfully on my own. Jean is able to see the problem and break it down so that it is understandable and doable. I highly recommend her.

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

We're so glad to hear you found a great pro to work with your dogs! Sounds like your project went well, we appreciate you leaving a review and hope to work with you again.

Thumbnail of user josephh364
1 review
0 helpful votes
September 15th, 2019

Prompt, respectable, took their time on my project and cleaned behind themselves, I strongly recommend this company for just about any project you are thinking about starting. They put together a flat screen tv rack, hung it just as I asked, I am completely pleased.

Mr. J. Hughes, Southampton
Subdiv, Hephzibah, GA

Thumbnail of user sharony34
4 reviews
4 helpful votes
June 26th, 2019

I would like to praise my cleaning expert, Michelle. Finally, I have a cleaning service I can count on to leave by beach house beautiful! No longer do I have to worry about how it is going to look when my new renters arrive! She is so thorough. She cleans everything and I am so happy to have her taking the best care ever of my rental home.
June, 2019

Thumbnail of user talorm2
1 review
0 helpful votes
February 16th, 2022

They are doing excellent work. They fixed my problem at reasonable price. ThanExcellent work. They are Friendly, fast professional. Great communication and did all he could to give us a solution to suit our needs.ku!

Tip for consumers:
Excellent work . They are Friendly, fast professional. Great communication and did all he could to give us a solution to suit our needs.

Products used:
Excellent work . They are Friendly, fast professional. Great communication and did all he could to give us a solution to suit our needs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

We're so happy to hear you had a good experience! Thanks for taking the time to leave a 5 star review, we appreciate it. Be sure to review the pro you hired on the platform too: https://help.thumbtack.com/article/review-a-pro.

Thumbnail of user chandalieas
1 review
2 helpful votes
May 23rd, 2022

I called them to schedule an appointment and they walked me through how to give ot over the phone
I am never going to call anyone else to service my appliances. Theses guys ate number one in my book. I will tell all my friends and family about them. If you need something worked on definitely give A-Tech Repair Inc. a call.

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

It's great to hear you hired an excellent pro! Be sure to review this pro on Thumbtack too: https://help.thumbtack.com/article/review-a-pro. We look forward to helping you with your next project.

Thumbnail of user maryc2556
1 review
0 helpful votes
May 18th, 2021

If I could, there would be no limit to the stars i would give for this company! Mr. Souza responded immediately to my request! Within a few minutes, I had the cost and an appointment which was also within a three day waiting period! His work is amazing! I highly recommend this company! Mary C

Tip for consumers:
No tips or unnecessary. Great service!

Products used:
A service, not a product.

Service
Value
Quality
Thumbnail of user mariaa300
1 review
0 helpful votes
September 19th, 2018

I recently had a deck that needed to be painted or stained. I was given advice and 3 different estimates. "People's Painter " arrived. They realized the deck was Mahogany. They proposed the right solution and had the best price. The team is responsive, knowledgeable and great. I would highly recommend them to anyone looking to paint\ stain anything outside or inside. You will be pleased!

Thumbnail of user maural2
2 reviews
7 helpful votes
April 19th, 2018

I am updating my review and changing it from one star to five stars because it is actually proved to work for us. We love Thumbtack much better than Porch if comparing the two. Easy to use, and provides very informative leads. We like it. The customer base is about average or below average, but overall, Thumbtack is helping us out a lot.

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From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.

Company Representative

Thumbnail of user thumbtackt
Thumbtack-Support -.
Typically does not respond to reviews

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