• Thumbtack

Thumbtack

Overview

Thumbtack has a rating of 1.7 stars from 1,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 69th among Local Reviews sites.

  • Service
    284
  • Value
    277
  • Shipping
    113
  • Returns
    157
  • Quality
    247

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.2%
Positive
9
Neutral
1
Negative
115
222
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service - They took my money but wouldnt help me set the account up properly.
  • Had one person respond then was charged hundreds without a name or an email or phone number for the "lead"
How would you rate Thumbtack?
Top Positive Review

“Totally cleaned up my Yard~.”

Cynthia H.
3/13/24

Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226

Top Critical Review

“Total scam! They auto charge pros 90% of job costs for leads.”

Michelle A.
1/4/24

The photos are a few examples. Notice the amount I charge for my job and how much they autocharged me. I do not get to pick my jobs. They may not be suitable for me and I'd NEVER approve of doing a job for 10% of my cost. I am the one with the insurance, liability, overhead and they offer only a platform with no sales support and no customer service over the phone. So what are they charging for? Total scam. I've reported these charges as fraudulent on my credit card.

Reviews (1,557)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (156) phone number (57) credit card (53) business model (29)
Thumbnail of user cynthiah2260
1 review
0 helpful votes
March 13th, 2024

Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job!

Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226

Service
Value
Quality
Thumbnail of user frazier1260
1 review
0 helpful votes
April 20th, 2023

These 2 men are awesome. Their professionalism and the quality work reflect on how Kreuter Enterprise moving company run their business. Their responsiveness is like no other out there. If you want a moving company that care about you and your furniture this is the company you should hire. I will be hiring them again on my next move in 3 weeks. Thanks again. Kevin F Deltona Fl

Service
Quality
Thumbnail of user iymartens
1 review
0 helpful votes
October 22nd, 2023

I've had excellent service from my Thumbtack projects, but learned a good lesson; when you are quoted a price ensure to ask if it's for the entire project, or if you are going to be charged per hour. Ensure to ask upfront before committing

Tip for consumers:
Ivonne Martens

Thumbnail of user roberth2220
1 review
1 helpful vote
June 10th, 2020

When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thanks, Bob!

Thumbnail of user amjefferson61
1 review
0 helpful votes
June 20th, 2023

Gerald Morrison, comes highly recommended by me. Gerald has completed several jobs for me small & large. He is very dependable, detailed, knowledgeable and always complete the job in a timely & professional manner. He is who I will contacr on for any future plumbing jobs.

A. Jefferson

Thumbnail of user patriciar752
1 review
0 helpful votes
April 6th, 2020

Sherry Carr has been giving musical classes to my daughter for several years now. She will graduate next year and become a music major. She taught her method, organization and, reinforce the love for music she already have. Thank you for your positive attitude.

Thumbnail of user dennisr738
1 review
0 helpful votes
September 2nd, 2022

I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. Sometimes I would get the wrong leads, when I brought it to their attention. They rectified the situation. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. If you don't know how to use the app, customer service is there to help. Success team is there everyday in your app. They're open to changes in your lead to fee ratio if you communicate. I completely recommend Thumbtack. Roods Locksmith LLC.

Products used:
Pro lead service

Service
Value
Returns
Quality
Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Thanks for this 5 star review, Dennis! We're so happy to hear you've found success on Thumbtack. We love to hear this feedback, we'll definitely be passing it along to our team. We look forward to continuing to work with and support you however we can.

Thumbnail of user tonig212
2 reviews
0 helpful votes
February 20th, 2020

Mr. David Lewis/Electrician, is doing my electrical work on the land we have in Georgia. He did a great job an I would use him again, will answer you right away an has been right there every time I have called him.
Thank you Mr. David Lewis.
Toni & Larry Grace

Tip for consumers:
This is his phone Number..
*******513

Products used:
We will have when is all done a new pole an Electric to the mobile home going on the land..

Service
Value
Quality
Thumbnail of user rebeccao757
2 reviews
0 helpful votes
July 7th, 2022

I have been on there now for 10 years. They are helpful and have asked feedback often from me. Not inexpensive but I have found it mostly profitable. Consistency is key on this site. To build your clients.

Service
Value
Quality
Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

We're so glad to hear that! We love to hear success stories like yours. Thanks so much for taking the time to share your positive experience and feedback with our team.

Thumbnail of user jeans396
2 reviews
11 helpful votes
May 15th, 2020

It was really nice working with P W O Z we wanted to freshen up our business mural and he quickly understood what we wanted. He brought his own ideas. And gave it a whole new life. He can really paint anything! Came out great. You can see down the street. We recommend. Jean ( JJC CLOCKS & ANTIQUES

Thumbnail of user raytreemaintenancer
1 review
1 helpful vote
May 14th, 2020

Trying to be positive about the situation that started the this process or issues but everything have issues

Thumbnail of user brendac2070
1 review
0 helpful votes
June 28th, 2023

I RECENTLY HAD GREEN FOR LIFE LANDSCAPERS MY YARD WAS REALLY IN NEED FOR HELP. THEY CAME TO THE RESCUE. THEY TRIMMED TREES, MOVED PLANTS REMOVED OVERGROWN SHRUBS,REMOVED ALL TRIMMINGS I WAS SO HAPPY WITH THE JOB. I COULD NOT THANK THEM ENOUGH.

Tip for consumers:
LANDSCAPING SERVICES

Service
Value
Thumbnail of user brycew31
1 review
0 helpful votes
June 28th, 2020

I am a Realtor at and Elevated Realty did our Photo Shoot and Virtual Tour pf Our Personal Home. They Did a Great Job and Their Drone Work is Fantastic!

Thumbnail of user nancyb1053
2 reviews
1 helpful vote
February 14th, 2020

My compliments to CHAILA who works for Americans chimney, gutters and roofing.

Very personable and knowledgeable. Very hard worker. Pays attention to detail. Made suggestions to replacement and the best way to stack my gas logs for best flow.

Thanks CHAILA. 2 thumbs up

Thumbnail of user js1352
1 review
0 helpful votes
July 21st, 2020

I had A small room that needed vinyl flooring. The room was prepped and ready to go. Presto FLOORING's Joe Murillo responded quickly with a detailed quote and was able to do my job within a day. He came prepared with all the equipment that he needed. The job was done in four and a half hours including a quick trip to Home Depot.

Joe is a pro and knows his job well. I think my job was a piece of cake compared to the many intricate flooring jobs he is capable of.

I would definitely recommend him!

Thumbnail of user larryk608
1 review
0 helpful votes
September 7th, 2021

Sam Spencer does exceptional work! He has done commercial and residential work for me over the past 10 years! His pricing on labor and materials is fair and very accurate. He has done every kind of project for me from concrete to windows to roofing and flashing to siding and ceramic tile and painting and plumbing and drywall. I have dealtt with many contractors in my 65 years both on a personal level and a professional level and Sam Spencer is heads and above the rest. I give him my highest recommendation to anyone who wants great workmanship and fair pricing!

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Thanks for this awesome review, Larry! We're so excited to hear about the great experience you had with this pro. Thanks for utilizing Thumbtack to find pros for your projects, sounds like it's been going well. We'll pass this positive feedback along to our team, thanks again.

Thumbnail of user victorias342
1 review
0 helpful votes
March 23rd, 2020

The problem was one I thought run of the mill. Jarid Hardee fixed it, letting me know other things, repaired, which he attributed with having compounded problem. This was a biweekly issue, that has not reoccurred in months! Professional, punctual, purposeful making plumbing problems prevented!.

Thumbnail of user isabell52
1 review
0 helpful votes
May 21st, 2020

Jaime Santana at J & Son Exterminators is your guy! He takes house calls very seriously, he arrives very fast, hes an expert. And as a bonus, he has a good sense of humor. I'll definitely request him again if I need it.

Thumbnail of user karenm2015
1 review
10 helpful votes
July 8th, 2020

Ryan of Halcyon LLC repaired my Canon printer. He was excellent. It required a new main board. He was reasonable and very easy to work with. I highly recommend him for repairs, set ups and anything you might need electronic. Very reasonable and reliable. Great Kudos to Ryan!

Thumbnail of user judithq3
2 reviews
0 helpful votes
April 17th, 2019

Larry calls quickly to set up appointments, shows up at scheduled time, spends as much time as needed to get the job done and charges fair, honest prices for his work. He has a great personality, and explains all his work so the consumer understands it. I would recommend him as a knowledgeable electrician and you will be happy you hired him.

You can reach him at *******319
Judith Quinn

Thumbnail of user phyllisp323
1 review
0 helpful votes
June 25th, 2023

I HAD EXISTING GRANITE COUNTERS. I NEEDED TO REPLACE A STOVE AND IT WOULDN'T FIT. 1" OF THE COUNTER NEEDED TO BE CUT OFF OF EACH SIDE OF THE OPENING. I WAS A BIT OF A CHANCE BECAUSE THE COUNTERTOP COULD HAVE EASILY BROKEN OR CRACKED. JOSE AYALA ARRIVED ON TIME. HE WAS VERY PROFESSIONAL. I WAS A BIT RELUCTANT BUT HE WAS VERY PROFESSIONAL.I AND WOULD HIGHLY RECOMMEND HIM FOR ANY KIND OF STONE, GRANITE,TILE WORK. YOU WILL BE VERY PLEASED WITH HIS WORK. I knew that this job would cost a bit on the hi side because of the risk of the granite braking but he was very fair. I highly recommend Jose Ayala.

Thumbnail of user jonathanv349
1 review
0 helpful votes
March 21st, 2023

Preston and his crew showed up everyday him or his workers very pleased with outcome definitely recommend to anyone thanks Jonathan vadala

Thumbnail of user evew36
1 review
0 helpful votes
September 11th, 2020

Resurrection general contractors placed me new granite tops and cabinets. They did a great professional job.

Thumbnail of user yvonnem181
1 review
0 helpful votes
April 8th, 2020

Great work and very reasonable. Kcroofing and repairs awesome! They came right out too resolve my problem and I was very happy.

Thumbnail of user anneyl
4 reviews
0 helpful votes
September 30th, 2021

Great professionals at affordable price. Well i have been using their service and i will be using their service again. Thumbs up for thumbtack.com

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Thanks for the 5 star review, Anney. We're so excited to hear you had a great experience!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.

Company Representative

Thumbnail of user thumbtackt
Thumbtack-Support -.
Typically does not respond to reviews

How do I know I can trust these reviews about Thumbtack?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Thumbtack?