Thumbtack

I was told I had 4 free leads if I advertised my Buisness with them. I was them charged over 300$ in a week for extremely small jobs that I couldn't get to because of the weather. They charged me 75$ FOR ME TO RE-LIGHT A WATEE HEATER! Meaning I make 0 profit. Then I ask customer service what the heck and Mr YAS (that's his name) says I shouldn't have set my limits as high as I did hahahah! I've been in this business for 16 years buddy. I'm furious.

I hired marcos reyes construction charged $1,100 pain and put up Dryealll. Forgot the insulation said it be extra was in the contract. I wanted the bedroom closet painted he left the closet doors not painted I asked him numerous times was he going to paint them yes. Left door trim unpainted was in contract and window trim. I was charged an extra $100. For what I don't know. Now I left painting the doors. I have a lung disease I can inhale the paint

I joined as a thumbtack Pro almost 10 years ago with my personal training business and for several years it was an unbelievably great platform for my business, quality leads, good clients, and an unbelievable ROI. I referred many other Pros to the platform as well. That being said the last 2 years it is a completely different company and genuinely feels like a complete scam. I went from converting almost 95% of leads to clients to literally less than 3% in the last 2 years. I've changed nothing with my business and the only thing that's changed is there unbelievable price increase and what feels like fake leads to generate their company money. For anyone looking to sign up for thumbtack now I would highly recommend you run in the other direction, they used to be great for me but but since 2021 or so they have cost me way more money than I have made from them and I do believe a class action suit might be on the horizon for this company.

Thumbtack will provide you with leads. But I even if you cannot take the job, they charge you. If you try to reach a living body by phone, expect 0 response. If you email with questions expect NO response. You'd be better off tacking you resume to telephone poles at least you know your bank account is safe. Their business model is self enrichment not customer or client support.

I was told they only speak to gold and platinum members on the phone. In other words I'm not important because I don't spend that kind of money that golden platinum members do. However they also allow people to write reviews based on lies and unfounded information. Tried to provide proof that the review was false and they still refuse to remove the bad review. I am very highly rated and reviewed, I rarely get any bad reviews if any at all. Not to mention that I feel like I'm texting with a robot instead of a real person. They also charge multiple pros for the same leads. They'll give the same leads to different pros and charge them almost $13 for each lead. If hindsight Was 2020 I would have gone with Angie's list since I have so many great reviews on Thumbtack I didn't want to
Switch. But I'm working on switching now and having my clients review me on Angie's list. Once I do that I will shut down my Thumbtack account. Don't sign up with them whatever you do! Now let's see how they feel about getting a bad review and nothing they can do about it!

This seems to be a collection of seedy, uninsured and unprofessional business people.
The one person I hired to do my driveway cut corners and lied to me. Doing a sub standard job.
The painter I contacted through this service seemed to just be some guy that painted on the side.
None of the contractors I contacted had a website or anything to reccomend or warn against except THUMBTACK.
Find your own contractors would be my suggestion. THUMBTACK seems to be a collection of hacks

For the price they charged I didn't receive any normal feedback. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. I am mad at myself for trusting this scam. Do not invest your money here, it just doesn't work.

Here's the thing about Thumbtack: You cast your request to the winds and you could get just about anything in reply. I've found some terrific contractors through the site, which has been occasionally helpful as I've relocated to two new cities in the past 4 years. But I've also found a greater number of poor tradesmen, and at least two unqualified disasters. QUALITY CONTROL IS A MAJOR ISSUE, and as a result it is an exercise in random chance to hire anybody with fewer than, say, 25 strong reviews.

If Thumbtack is ever going to improve its value proposition from the customer side, it needs to do something to set the bar higher for the trade side. Without that, this is just the Wild West.

Do not use thumbtack. They are one sided to favor their pockets. I'm an electrician and I see what customers select out of all the services they are offered. Most of the time they select the wrong service which increases the price of the lead. If you dispute the charge they deny you just like that. They have no idea what they are doing when it come to charging leads. It's a $#*!ty company. I deleted mine. I hope you do too.

Thumbtack has been charging my debit card for quotes I'm not sending stealing my money. There quality of customer are horrible they deal with low quality. I'm a licensed contractor and the pricing Thumbtack customer expect are horrific thumb tack was OK until the unauthorized charges its bad enough they don't screen there customer the steal ya money to stay away tradesmen run go to home advisor if you wanna get $#*!ed

I have used thumbtack twice and been so disappointed.
We hired movers from here. On the day of my move i confirmed with the mover if he is coming and he confirmed. 30 min before the schedule time also he confirmed but did not show up and switched off his phone... thumbtack does not filter scammers or verify the businesses... its an unreliable source. Do not recommend using it ever

I was charged $75 for quoting a $150 bid on a project with a $200 budget. They don't pre-screen these requests very well and the charge for the quote is not published anywhere, so you don't know the cost until they charge you. I was also charged $36 for a "thank you for your quote" response. Pre-screening templates need to be fixed. Not allow bogus requests. Require requestor to put up a deposit. Refund pro's contact fee if project is cancelled altogether.

I made quite a bit off leads in 2017, but Thumbtack changed their way of business. A lead in 2017 cost $8.33. The last lead I got was $75 and it was for a $50 design consultation. They also just downgraded my account from Top Pro status because I have a 4.75 rating on a 5.0 scale. It was 4.83 last cycle, and I have no new reviews. I have no new reviews because I no longer pay more for a lead than I make doing my job.

Thumbtack is a rip off and a middleman which takes customers away from pros.
I get charged a lot from you. Most customers never respond. I get notified about potential customers and then cant find them anywhere. This company can afford to advertise big time off the backs of the contractors who do the jobs.

I own a home and office cleaning service and have used Thumbtack off and on in the past few years and found them to be better than HomeAdvisor and better priced. Then on average I would spend maybe $60-100 on contacting 6-10 leads and would get 2-3 jobs on avg.
Now they have this new system where you can sign up for where they will automatically reply to leads for you at a 20% discount and you can set your weekly budget. So I thought I would try it with a $100 weekly budget. They responded to 26 leads of the 26 4-6 responded back each response was from $42-17-6 each. So in 3 days my $ 100 was gone and to boot the most expensive lead that I actually met and worked for ended up being the smallest job in the end. So I lost money. The 2nd week was the same except i got no new clients. The 3 rd week was even worse.
So I turned off the auto service response. Then all of a sudden potential leads started reaching out from my Thumbtack profile and I was getting contacted that way 4-6 times a week and I had the option to pass or reply they price was still way more than I had ever paid in the past and I felt was way too much but at least I could verify they were actual leads. So I paid $43 for one job and acquired a repeat client. Over all I have spent $250 now and 2 clients. Its a crap shoot is how I feel about them now. They have become my last go to for business when before they were one of the first I would try. Now I get more business from Nextdoor app than anywhere else and that is free.

On three different occasions I tried to use Thumbtack to find a professional for the job. In each instance I was not contacted by the pro listed as their recommendation. This is nothing more than yellow pages on line. I decided to no longer waste my time by attempting to use their service.

Thumbtack pro brought me a lot of customers but I waste a lot of money on "fake " leads. Customers are not aware that if they
Contacted pro, that pro will pay for the
Lead. And tell me how it's possible that
Someone contacting you for service, and
I am responding in 1 minute and nobody
Ever responds. Did they change their
Mind? Could be. But they never even
Reply. Message usually marked as Read
Which is to mean that you have to pay
For this leads
There is a phone number of these
Customers, but they never respond on
Message either.
So I have to pay for this fake leads or for
Customers who don't know what they
Want (because they are contacting 5
Pros at the same time) $15-30. Which is
Not fair at all.
Thumbtack never return money for this
Suspicious leads

I love the app and the ability to get jobs. But if you need ANY support you might as well not bother. They NEVER answer the phone they NEVER pick up on chat and I don't think they even have email. And as for a refund good luck. I have been billed for "direct leads" that are so far from my job types and for crazy amounts. Sent refund requests and not even the common courtesy to say sorry no refund. Just total ignore. I am not to the point of simply spending my money with Angi, Tasker or one of the other sites. Can't be worse than this. Yesterday I called support on my second phone and was on hold for 4 hours yes 4 and no one ever picked up. I have tried A half dozen times with the same result. Chat is an even bigger joke. Senior leadership must be focused on driving new account set up and can car less about keeping Pros. Sad as a little work on this side and they would win much more in the long run.

This referral site is tricky to use, and they change things up so often that your investment of time and money may be wasted if one of their changes makes it impractical for you. I don't recommend it. It took months and lots of money to get our first online client there, despite often having a waiting list locally. Once we did, we got regular business, but we ended up taking two customers who attempted to defraud us and lost money on both accounts. Thumbtack could have been helpful but wasn't.

They really don't have any screening mechanism or accountability for customers or for reviews. So, be very careful about accepting clients via Thumbtack. They don't have anyone who seems to have a clue about how small businesses really work and will just read scripts to you if you try to discuss how one of their many changes or an existing feature is impacting your business. They think it's a matter of just telling you how their software works and don't understand the business process.

After we lost money on two fraudulent customers for larger contracts, we decided to take our account off Thumbtack and close our page. We were assured that when people searched of us and our business, there would be no connection to Thumbtack. Instead, people who search for my personal name and the name of my company land on a Thumbtack page that makes it appear as though my account was removed for some negative reason and as though I've gone out of business. They then invite the visitor to find my competitors through Thumbtack.

So, despite all the money I paid to Thumbtack in the process of connecting with customers, they have now repaid me by giving people who are searching specifically for me and my business the idea that I'm a bad risk and out of business anyway. While the page doesn't technically say that, every customer who has told me about landing on that page has said that was their impression.

So, if you don't want your future potential customers to think you were kicked off Thumbtack and went out of business, be careful about creating an account on Thumbtack in the first place. The way they've changed things, it's really far too expensive to use, at least in my business. We get much more business from free methods than we ever got from Thumbtack, though that may not be true for you. Check out what people find when they search for me now:

I am a housekeeper and was encouraged to sign up with Thumbtack. DON'T DO IT! I got one lead out of 77 that actually responded and pinned out, even though everyone knows that some people just will not reply to your messages on these Sites Thumbtack will bill you for EVERY Lead that fits your profile even if there is no correspondence between the pro and the alleged Client. I wasted a whole monthly budget on them, safe yourself some money, don't sign up.

This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. No one could explain why they did so. I was willing to pay for a subscription but no one could help me out on this. I really don't know how are you going to keep your business like this.

Honestly, i started out with Thumbtack with the most confidence that i could. At first it seemed great, but I've probably had only a handful of legitimate clients and they've stolen hundreds of my money. Honestly its $#*!ing bull$#*!. $#*! thumbtack. They have fake people looking for your "services" i would have my instant match on and get "sounds good! Whats next?" after an automatic quote, thus because of this fake contact, making me pay thumbtack for the "successful" quote. Of course i would then never hear from said person again. Use a different website this $#*! is a scam.

I bought a thumbtack account from the salesperson but as a healthcare professional advertising wellness services, apparently that doesn't do so well, at least not yet. I've had this platform for about 4 months now and I don't have a single hit and my platform according to the thumbtack app is very excellent. I simply didn't get any views on it and I have tried reaching out to people myself and I still get nothing. Again I think the platform is a really good concept and I'm sure once it matures and grows a little more it will help people push their businesses, I just believe they also need to expand their options on the UI for the professionals to use a little more like myself (IE personal training, massage therapy, coaching, etc), especially for those with dual practice licenses. What I would like to see is more customizable options in the app itself so the profession can narrow their focus a little more and personalize the account in greater depth so they have the option to cater to more of a niche market.