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ThriftBooksReviews 375

2.0
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ThriftBooks Reviews Summary

The company has garnered mixed feedback, with some customers expressing satisfaction with the variety and pricing of books. However, a significant number of reviews highlight serious concerns regarding order fulfillment, such as receiving incorrect items, damaged books, and poor customer service responses. Customers frequently report difficulties in obtaining refunds or exchanges, indicating a lack of adequate support and communication. The overall sentiment leans towards dissatisfaction, with many stating they would not recommend the company due to these recurring issues, suggesting a need for improvements in customer service and order accuracy.

This summary is generated by AI, based on text from customer reviews

service
154
value
154
shipping
157
returns
92
quality
153
Australia
1 review
8 helpful votes
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Not what l ordered
November 12, 2020

The book l received was a clapt out ex library book the dust jacket was not what l ordered. It took months to arrive and them thift now longer had the order details and required me to do their job. I gave up trying to get a refund or exchange too hard.
I will no longer bother with them.

Date of experience: November 12, 2020
Alabama
1 review
1 helpful vote
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The site's quality ratings are extremely unreliable. I have ordered "books" titled acceptable or good and they're far from it. Six of the books I ordered were excessively written in or damaged. A lot of the books look like you're purchasing one with a new cover. However, the book that comes in the mail has a cover from the 1990s. This is extremely frustrating as I'm trying to buy books to help build my classroom library. I don't want my students to have falling apart books from the 1990s.

There are higher quality and cheap books on this site. It's not worth gambling to see if you're actually going to get one of these books though. An in-person used bookstore would be a better choice than ordering from thrift books or just spending the extra money to go to B&N.

Date of experience: November 9, 2020
Georgia
1 review
0 helpful votes
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I have used ThriftBooks for a few years now and I have never been dissatisfied. I will say I wish they had more details about their conditions of books for purchases. Customer service has been helpful and prompt. Ex: they refunded me and sent a second book when my first one had not arrived. I have had enough points to get a free book every so often. I think it's a great way to buy used books affordably.

Date of experience: November 8, 2020
California
1 review
10 helpful votes
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Wrong book sent twice
November 4, 2020

Paid $60 for a hardcover first edition. They sent me a beat up paperback twice before I returned them both. Even though their website said they had two more copies, they said they could not guarantee I would get the correct book and recommended I mail it back for a refund at my expense.

Date of experience: November 4, 2020
Massachusetts
1 review
4 helpful votes
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Love thriftbooks
November 3, 2020

I have bought from thrift books a lot recently and they simply have the best quality and prices. With the free shipping over $10, you can get 3 like-new condition books for only $15! And the like condition is truly like new. I have only had 1 problem with this site and it was when USPS lost my book but they provided a full refund within a day. I highly recommend this site.

Date of experience: November 3, 2020
Virginia
1 review
1 helpful vote
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I just bought a book that was supposed to be in Like New condition. What I received is Good at best. I am extremely disappointed and a fool for giving them a second chance, for this isn't the first time it happened. I will no longer order from them.

Date of experience: October 28, 2020
Tennessee
1 review
1 helpful vote
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The book that I received was filthy. It had a musty smell and was in bad condition. I WILL NEVER purchase anything from this company. I'm so disappointed because I really wanted this book. I should have ordered it from Joyce Meyer's website. I like things that are new, shiny and of great quality. DON'T WASTE YOUR MONEY!

Date of experience: October 27, 2020
Mississippi
1 review
1 helpful vote
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Price cheats!
October 25, 2020

Bought a used boo for $4.79... it finally arrived with a price sticker on it of $1.99. Had free shipping on the purchase (2 books in order) but obviosly it was a cheat!

Date of experience: October 25, 2020
California
1 review
16 helpful votes
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Misleading conditions
October 21, 2020

Wish I read the reviews... bought several books in "like new" state but all of them had some sort of defect. One had a gash on the cover, another had brown dirt stuck on the cover, inner spine ungluing, all of them had bent pages, etc. They send the books in a thin plastic bag with 0 padding, so they arrive even more beat up from the postal handling.

I understand this is a used book site blah blah but I specifically paid more for "like new" condition and they arrived looking like this.

Date of experience: October 21, 2020
Utah
1 review
0 helpful votes
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I LOVE THIS SITE!
October 14, 2020

I've bought over 70 books from this site in the last 3 years and haven't had any complaints so far. I personally love used books so this site is perfect for me.

Date of experience: October 14, 2020
Arizona
3 reviews
12 helpful votes
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The opposite of thrifty
October 11, 2020

I don't get why they are called thriftbooks. They have beat up paperbacks for sometimes 8x the cost of new. These are books in print. This makes no sense. If you want to be thrifty, just go to a local new book store.

Date of experience: October 11, 2020
Ukraine
1 review
2 helpful votes
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Awful!
October 10, 2020

Please, do not be like me and buy only new books. I just got my package and it's disgusting: awful appears, unknown dust, and other muddy things in a book that is literally ripped.

Date of experience: October 10, 2020
Colorado
1 review
2 helpful votes
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A lot of haters
October 9, 2020

I see a lot of people on here complaining about the condition of their books and while a few of them were valid (I saw a book with a band aid stuck on the cover, yikes!) a lot weren't. I think people are fundamentally missing the point of a USED BOOK site, some books are going to be pretty banged up. You have the option to pick how much you want to pay for the condition you want the book to be in. I saw someone complain their book arrived without a dust jacket and they weren't told that would happen. I found that hard to believe as there's an option to drop down and see warnings like "missing dust jacket" on the site. Mostly I think people just don't understand how the website works, I've ordered over 100 books and only received one book that was disappointingly damaged but which I could tell occurred during shipping. I'm sorry to the people that have had genuine issues though!

Date of experience: October 9, 2020
North Carolina
1 review
2 helpful votes
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It's hard for me to believe some of the bad reviews here. Some seem to have vendetta against them- maybe they're competitors. I discovered ThriftBooks this summer (2020) and have ordered over 30 books, most used. I have had no problems. Good hardbound books for $4 - $5 is a great value. All the books are rated on their website from acceptable to very good and are priced accordingly. I'm not sure how the company is set up, but books are shipped from all over the country. So, if you order four books, they might ship two together from the same location and the other two from different locations. I also ordered new books from ThriftBooks. I compared their new book prices against Amazon. Some were more expensive and some were less expensive. All I can say is they are very close and you can compare. None of the books I received were damaged in shipping. That's always a possibility for anything being shipped, but I had no problems with ThriftBooks. Try a used book ~ $5, plus tax, always shipped free! You also earn credits and get a free book (l've received 3 free books so far). I am not affiliated with ThriftBooks in any way. But after reading the reviews here I felt the need to comment. Try them and you will be hooked! The photo below shows some of the books with white label that I ordered from ThriftBooks.

Date of experience: October 2, 2020
Indiana
2 reviews
4 helpful votes
Follow J B.
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There have been a few hiccups in my history with ThriftBooks but ultimately they are one of the only used bookstores online that are worth anything.

Thrifting books can be a mixed bag. So, Thrift Books is no different. For the most part, their quality is good; great variety of books, good rewards system, timely shipping and fantastic customer service.

My only advice is that you take their listings with a grain of salt. Sometimes you'll get a book in better condition than it's listed, sometimes you'll get it in lesser condition and they don't always like to list if it is a former library book or not.

Beware of allergies, too, when purchasing. I have received smokey smelling books and occasionally ones with pet fur in it. Which is gross but also not altogether surprising because such is life.

But! Always keep that in mind.

Date of experience: September 29, 2020
California
1 review
12 helpful votes
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Prices are no better than if I had bought at amazon or target. Shipping was extremely careless. Items are not as described on the site. Products that should have been in new condition are all damaged. They try to switch and bait people (offer new book-send an old book) hoping they won't pay out of pocket to sent back. Do yourself a favor and go to a reputable store with good shipping and return policies or you'll just be wasting time and money shipping these guys their damaged products back.

Date of experience: September 26, 2020
Pennsylvania
1 review
1 helpful vote
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Not willing to assist
September 15, 2020

Had difficulty creating an account. When help was requested so I could pay for & complete, some wacky statement was forthcoming. When books were bought from them via ebay all went well. Direct purchase no good.

Date of experience: September 15, 2020
Canada
6 reviews
17 helpful votes
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Deceptive company
September 5, 2020

States that they ship via Fedex when they ship USPS standard, so high shipping charges for very long shipping times. When I inquired about the shipment up front in order to avoid delays, they specifically stated that they use Fedex, then sent through cheaper alternative anyways. When challenged on this, they continued to deceive. Buy your books elsewhere.

Date of experience: September 5, 2020
Washington
1 review
8 helpful votes
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Do not order from them
September 4, 2020

This site used a picture of a book with a similar name and then sent the book they actually carried (title is similar but wrong cover and author). I searched by ISBN and it showed the correct book that was needed for my class. Once I got the book, it was a similar title with a totally different cover. I called to ask what happened because I had screenshots of the book I ordered as well as a copy of the ISBN. I was told that they didn't even carry the book I needed and that she was sorry. I was told that I had to pay for the return shipping and a restocking fee. After all was said and done, I lost almost $10 from my pocket because of the shipping and restocking fee. False advertisement and this customer was screwed. Never, ever order from this site! (First picture is what was sent, second is what I ordered. As you can see, they show the correct book, but sent the wrong one).

Date of experience: September 4, 2020
Illinois
1 review
0 helpful votes
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Ordered a book from them. Got here in fine time, and "correct" book was received but... wrong *edition*. So... kinda entirely wrong book. So buyer beware, you need to check the very very fine print to ensure that what you're getting is the correct book AND edition, as they lump all of them into the same entry, and don't split seperate editions into their own entry.
Edit: within 10 minutes of me contacting customer response, they completely resolved my issue. So, the caveat above still stands, but also know that they are on top of things, and you really do just need to be Very Discerning. But, for the prices available, you could stand to save a lot of money if all it means is inspecting your purchase for an extra 30 seconds. I will be checking thriftbooks.com again for whenever I need a hardcopy book. Just, I'll be a bit more cautious.

Date of experience: September 4, 2020

About the Business

ThriftBooks.com is one of the world's largest online new and used book retailers with more than 7 million books in stock at everyday low prices. Get free standard shipping on U.S. orders over $10. U.S. A: Standard Shipping - 4-14 business days - Fr...


thriftbooks.com
Founded in 2003
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