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Threadless

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Virginia
1 review
0 helpful votes
Follow Brenda H.
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I've purchased a lot of tees just in the past several months, when their tees were on sale. The tee shirts are very nice quality but one large order never arrived. I contacted customer service via email. Took 4 days to hear back from them. My lost order was being shipped out... with a different tracking number. I wonder what would've happened had I not contacted them. Still wondering what happened to that original bunch with a different tracking number! Other orders shipped out as normal. I still think, since I have to pay shipping, that they should arrive much sooner than they do especially when company is in Florida & I live in Virginia

Date of experience: July 8, 2019
Canada
1 review
1 helpful vote
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Terrible service
June 3, 2020

I ordered about 10 shirts for me and my family. After 6 weeks, nothing arrived. I sent multiple inquiries to them, at first to find out what was going on, and then to request a refund. Did not receive a single response. Don't waste your time or money.

Date of experience: June 3, 2020
Brianne H. Threadless Rep
over a year old

Hello Ian,

We're sorry to hear for the disappointing shipping experience. We are seeing some delays with international shipping due to the ongoing pandemic. It looks like Masha on our support team followed up on your inquiry with some status update on your order. It looks like your order did arrive in the destination country earlier this month, and should be processed through customs and delivered shortly. We reached out with some additional information regarding your order. We appreciate you reaching out and giving us a chance to make this right, and we hope your items are delivered very shortly.

Germany
1 review
12 helpful votes
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I am really desperate and disappointed by threadless and over all their customer relationship. Years ago I ordered some t-shirts and even today I wearing one of these because they are cool, they were relatively cheap and have a good quality. Because of this in august I ordered four new t-shirts and what should I say? After more than nearly six weeks I didn't receive any t-shirt. They had taken the money after one week, but until today I didn't get anything and they do not react to any message. Really bad.

Date of experience: October 8, 2016
Virginia
2 reviews
1 helpful vote
Follow Brady Z.
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Ordered 2 hoodies one 2x and the other a 3x but the 3x was smaller than the 2x and didn't even fit me? Super thin quality pretty bummed out about my purchase with them. Neither one fit me and I'm a 2X.

Date of experience: September 16, 2021
Brianne H. Threadless Rep
over a year old

Hello Brady,

Thanks for reaching out! We're sorry to hear about the trouble with the fit of your new hoodies. We can absolutely help with that and never want you to feel stuck with anything that you're not loving. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help Team at help@threadless.com with your order number? Once we hear from you our Help Team can get to work on making things right.

Germany
1 review
1 helpful vote
Follow Julian S.
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It's not worth it, at least not if you have to pay shipping extra costs. My sweatshirt didn't fit at all, even though the sizing details said it should. If you really must order Threadless clothes: One size larger, as soon as you are anywhere on the upper middle of the size's scale.

Its print also didn't look good, kinda grungy/ grainy. It's not disastrous or unrecognizable, but underwhelming.

The transparent sticker I ordered is supposed to have some text on it, but it is barely readable. The letters aren't complete.

Don't think I'd call Threadless complete garbage, but I definitely don't recommend it.

Date of experience: December 17, 2019
France
1 review
4 helpful votes
Follow Edouard L.
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Bad product quality
June 11, 2020

I opened a store to offer merch for my music. I ordered a sample of each of the products I intended to offer, before making the store public, which cost me $238.
I have found that most of them, across the different categories, look cheap.
The digital printing is always blurry (much less definition than in the original images).
The supposedly white background of some products looks more like cream than white.
The notepad was packaged with a 90° angle bend because they didn't want to use a larger box.
The pillows have knots in the fabric and even light brownish stains.
A friend of mine ordered a zip pouch and came up with the same opinion.
The website may look nice enough, but the products they actually deliver are far from making the cut and would damage any artist's reputation. I will have to go somewhere else.

Date of experience: June 11, 2020
Brianne H. Threadless Rep
over a year old

Hello Edouward,

We're sorry to hear about your unhappiness with your recent order. I see Stacie from our support team is following up with you regarding your order and to see what we can do to make this a better experience for you. We'd be happy to see what we can do to shore up any color discrepancies and also send out replacements for any blurry items or items that were damaged in transit. Thanks for sharing your feedback with us, and we apologize for the order issues.

Utah
3 reviews
13 helpful votes
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They really botched my order, bought a $100 worth of t-shirts for Christmas gifts - ordered it on December 1st, here it is the 17th, tried to reach their customer service, only email of course, took them three days to get back to me, told me they have a problem with their distributor - and I would probably get the shirts in 3 week to a month. To bad for Christmas, like I'm going to give them to people next month and tell em I'm a jack $#*!, here's your damn present. Never ever again, bad, bad guys!: (

Date of experience: December 17, 2014
Illinois
2 reviews
4 helpful votes
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I ordered two pairs of jeans and I only received one pair which was the blue ones and they are too small my white ones have not arrived can you please send me the email address so I can return this package for a bigger size thank

Date of experience: February 16, 2018
Arkansas
7 reviews
19 helpful votes
Follow Zachary W.
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Made a 100% original picture and I got told it was owned by someone else. Wish you were able to sue for defamation or something because this really got under my skin. I don't like being lied on and called a thief. Stay away from this site unless you want the same thing to happen to you.

Date of experience: May 9, 2020
Brianne H. Threadless Rep
over a year old

Hello Zachary,

According to our DMCA policy, when a design has been removed from your Artist Shop, you have the ability to deliver us a DMCA Counter-Notice that says you believe the design is not infringing any copyright. You can find more information on the THREADLESS.COM DMCA AND INTELLECTUAL PROPERTY INFRINGEMENT POLICY here: https://www.threadless.com/info/terms/#infringement-dcma-policy

Indiana
1 review
16 helpful votes
Follow Arion B.
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I used to love Threadless and supporting artists by ordering their T-shirts. I ordered from them in February and a month later they sent an email saying my order had been packaged with someone else's order and sent to them, I guess for free
I was not given the option of waiting for replacement T-shirts, but judging by the reviews here, that's fine. I don't want garbage quality anyway. I asked them to return what I paid for the order in full so we will see. It was my first order in 10 years and my last forever. If they print each T-shirt to order, how hard is it to send it to the right person?

Date of experience: March 8, 2019
New Jersey
3 reviews
7 helpful votes
Follow Marissa K.
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Threadless is a great place to get quality shirts and other items with uniquely beautiful designs. Whenever my husband or I need a beautiful new shirt or iPhone cover I go to their site. Recently I had an issue with receiving the wrong item when I ordered, but their customer service representative was extraordinarily helpful and helped get the item I ordered in a quick and timely manner (read less than 24 hours to get a response to my email and less than two days to reorder the item I originally requested). Not even Amazon fixes their mistakes that quickly.

Date of experience: December 10, 2014
Canada
1 review
27 helpful votes
Follow Logan S.
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I tried to be part of their community by posting some of my own work for their contests but the community (Who vote for the designs to get printed) are usually unfair and unjust by voting other designs poorly to bring their own design's score up. And occasionally when a good original design is posted they will decline it and give you a comment they give every other person who is declined "We believe you can do better on this design".

Date of experience: July 30, 2014
Australia
4 reviews
8 helpful votes
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Ordering process is good, shipping speed is good, frequent sales and discounts on shipping is good. T-Shirt quality varies enormously, seemingly with the size and style of shirt. Smaller ladies sizes were nearly transparent and might as well be made of cheesecloth, had holes after ~ 10 washes. Larger ladies sizes were ok, but an odd shape (very long in the torso, making designs that start at the bottom of the shirt start around your knees). Men's shirts were ok quality but not great. Shirt tags are removed so you can't see the manufacturer's brand.

Date of experience: April 3, 2013
Arizona
1 review
1 helpful vote
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Ordered a tee shirt as a Christmas gift for someone on Dec. 8,2013. Never received it until today, Jan. 8,2014. Crappy service! I've had problems with them before, but gave them a second chance. NEVER AGAIN! They did send me a coupon, but I would rather have had the shirt in time for Christmas.

Date of experience: January 8, 2014
AE
1 review
16 helpful votes
Follow Abdulla J.
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I've ordered 5 tshirts in the highest quality offered from Threadless's store. I paid extra for a quicker shipping, but I get surprised with long delays, which later after contacting them, it turned out they have used the slower shipping method because they didn't pay attention. They refunded my extra charges.

At first glance, the shirts looked amazing, I wore them right away, but after only one or two washes, I was shocked by the results. The designs fade and peel off, they made a mess in my washing machine and left debree on my other clothes. After complaining, they automatically sent me a replacement (Without asking me first), but then I had to pay for shipping and taxes in cash upon receipt. Anyhow. New replacement shirt, same story. Look at the pictures and see for yourself.

Date of experience: July 29, 2020
Brianne H. Threadless Rep
over a year old

Hello Abdulla, We're sorry to hear about your unhappiness with your recent order and thanks for taking the time to share your feedback. The prints should definitely not peel after washing so it seems like something is not holding up there. I shared your comments with our print team to ensure this doesn't happen in the future. It looks like Amanda from our support team is in contact with you to try to help resolve this. Thanks again for taking the time to share your frustration with us, and we apologize for the inconvenience.

Michigan
4 reviews
17 helpful votes
Follow Rick W.
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Always been a fan of these guys. Great fitting shirt stock and smooth ink prints. Always good quality. I'm against there recent attempt to get into "high end"clothing but I understand its grow or die in the online business. Usual shipping times are 5 days and the cost of shipping sometimes seems high.

Besides its downsides Threadless.com has become a clothing MECCA for me and my friends. I can't speak enough to the quality of there shirts. Always top notch. They use American Apparel stock on most of there items so the fits are on par with AA sizing.

I didn't give it a <3 due to the fact as of late they have not been shipping as fast as they used to and there prices have raised to the avg $20 plus range on new prints where it was at one point $10-$15 avg. This is probably due to the recent price boom of cotton, but still its an issue when competitors still have $10-$15 dollar shirts available

Date of experience: February 27, 2011
Missouri
1 review
3 helpful votes
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Yaaay!
May 18, 2016

I am seeing all these terrible reviews, but I've nothing bad to say about threadless. The designs are so stinkin awesome, and you support artists. The t-shirts have lasted me YEARS that I first bought. Wonderful fit, and wonderful customer service. Just want to throw something else out there, they usually ship pretty freaking quick, but I do notice that if there is a good sale or during the holiday season they do take quite a bit longer to get out. So order early when you need to and there will be no problems. :)

Date of experience: May 17, 2016
GB
1 review
5 helpful votes
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Avoid if living in the UK. Postage is very expensive and they don't cover any customs fees. It cost me $26.70 for delivery and then I found out after a month of waiting (as the items couldn't be tracked) that there was an additional £21.44 customs fees. Not worth it for a few cheap t-shirts.

Date of experience: August 30, 2019
Canada
1 review
1 helpful vote
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Horrible experience...
February 7, 2014

Horrible experience... refused to pay return shipping and ignored multiple polite requests asking Why I had to pay for such a basic service as return shipping. Total purchase was 52$ and ended up paying an extra 45 in shipping and double customs... BS. AVOID

Date of experience: February 7, 2014
Michigan
1 review
14 helpful votes
Follow Fatikis M.
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After support lied to me a number of times about completely missing the shipping time they told me they'd upgrade my shipping via 2nd day air. They kept telling me they've verified the items would be shipping soon. Turns out due to a "bug" they completely forgot to actually process my order (Other than charging me). They refused to push my order to the front of the line.

Finally a month late it "shipped" turns out it didn't ship. They added a shipping tag at DHL and USPS instead of the promised upgrade. It then sat in their warehouse at this point over two days still hasn't been brought to the carrier. I still have not received my purchase.

Date of experience: August 26, 2020
Brianne H. Threadless Rep
over a year old

Hello Fatikis,

We're sorry to hear about your unhappiness with your recent order. It sounds like it encountered a number of extraordinary issues and we apologize greatly for the continued trouble. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help team at help@threadless.com with your order number? We'd like to check in on your replacement shipment to ensure there are no further problems and we can get you the items you ordered as soon as is possible. We appreciate you sharing your feedback with us and giving us a chance to make it right.

Overview

Threadless has a rating of 1.6 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Threadless most frequently mention and customer service. Threadless ranks 380th among T Shirts sites.

service
16
value
15
shipping
17
returns
12
quality
14
This company responds to reviews on average within 0 days