I've purchased a lot of tees just in the past several months, when their tees were on sale. The tee shirts are very nice quality but one large order never arrived. I contacted customer service via email. Took 4 days to hear back from them. My lost order was being shipped out... with a different tracking number. I wonder what would've happened had I not contacted them. Still wondering what happened to that original bunch with a different tracking number! Other orders shipped out as normal. I still think, since I have to pay shipping, that they should arrive much sooner than they do especially when company is in Florida & I live in Virginia