Saw the TV ads for thezebra.com service, and thought I'd use it to compare insurance rates. A waste of time! It asks you to enter everything (intelligent websites automatically get details such as the year the house is built once you enter the address) and in the end, it gives you INCORRECT information. The quotes are WAY higher than if you get the quote DIRECTLY from the insurance company that thezebra.com results show. Moreover, thezebra.com provides only a couple of quotes. Once you click on the links of the insurance companies listed in the results, you must start entering the info from the very beginning. The user interface is also glitchy, and if you try to go back to the previous entry, or edit the info, it doesn't work. The email thezebra.com sends is equally useless and a waste of resources (time, network bandwidth, etc) as illustrated by the attached screenshot.
I was trying to rewrite my auto insurance policy with the same company I was with. Because I insurance had just elasped that same day at 12, to rewrite me they wanted me to pay my policy in full. I went online thru zebra.com. The agent was very helpful and kind. He stayed on the phone on hold with me until an agent was available. Finally my process begin. I manage to bundle auto n renters insurance cheaper then what I was paying for only auto with other companies. Everyone I talked to at the zebra was very knowledgeable of their products n made buying insurance so easy. I have never felt so good and comfortable about purchasing auto insurance. I will shop with the zebra in the near future.
Cynthia - We're glad you felt good and comfortable shopping with us. Insurance shopping can be the worst, and we always aim to make the experience quick and painless for you. Your recommendation means so much to our team, so thank you for letting us know how we did!
We look forward to serving you next time you're ready to compare insurance again. Have a fantastic day! - Emma W.
Im 50 years old I paid cash $1,100 for my car 2 years ago and was paying $117 a month for a car that was paid in cash that I only drove 2 miles back and forth to work everyday with the zebra it knocked me down $55 dollars! I went from paying 120 a month to $61 a month so excited no more paying High car insurance paying more than my car is worth! And at my age really!
Just a scam to get your information. I provided them with all of my information and I got one quote and links to five or six other insurance companies that wanted me to fill in all of my information again. Wish I had read the reviews first, believe all the one-star reviews that you read about this place.
They ask all information but that is no problem, once you click results 5 insurance companies pop up. Once you click on them they just restart you from the beginning, no quote just answering the same questions. Some ins companies didn't have the capability to give quotes to bundle after I clicked on them?!
L G. - Some people are served links instead of quotes depending on your user profile. Some of the bigger name companies prefer for you to buy the policy on their respective website, so you will be re-directed to their site. We understand how frustrating it can be to have to put all of your information in again, and it is an inefficiency that we are currently working on with our partners. To be clear though, your information is completely safe with us. If you'd feel more comfortable deleting it, feel free to go to this link: https://www.thezebra.com/privacy-request/. We're sorry you did not have an optimal experience, but we're so glad you took the time to compare. Have a nice day. - Emma W.
The gentleman Abe was super helpful and answered ALL my questions. He must have spent 45+ mins helping me. Lookin up quotes, adjusting the, re-doing them, adding coverage, taking off what I didnt need, adding drivers,, taking them off again, putting things back on... I know I was pain in the you know what but he stayed calm and helpful the entire time. Because of him, I got an awesome rate and what is known as "full coverage" that meets our needs. I am paying LESS (about $50 less) for full coverage AND 2 drivers then I was paying for one driver and only having state min coverage. Oh did I mention with The Zebra I also get my deductible back if I ever have to file a claim! Thanks Abe! Super happy. Keep up the awesome work and I hope you treat others the same way. Can't thank you enough!
Melissa - On behalf of The Zebra, we are so incredibly glad you found the policy you were looking for. These are the success stories we love to hear! Thank you for taking the time to write us such a detailed, glowing recommendation. It truthfully means so much to our team, and I will be sure to pass along all of your sweet comments. Customers like you make our jobs feel worthwhile. We hope to serve you again in the future. Have a great day! - Emma W.
It was the easiest process and the people were all so helpful, curious and truthful. They gave me an honest quote and did not change up prices at the end. I truely would highly recommend them and only them. They were amazing.
I had the pleasure of working with Ashley N and couldn't have asked for better service! She stayed on the phone with me for over an hour making sure I was getting the best deal out there. Thanks so much, Ashley!
So my auto insurance has been canceled since July 16th without my knowledge because they failed to push the auto payment form through, so they never took my payment and they never told me!
Since then I have driven from Tampa, Fl to Boston, Massachusetts to Chicago, IL, all while not even having insurance! They didn't even communicate with me that the payment was missed!
zebra.com is a joke
Went through and answered all of the questions and entered all of the driver info for my household (3). After it was done "thinking", it presented me with 3 insurance companies (Progressive, AAA and Allstate) and it just had "Get Quote" buttons next to them. Now, I already have Progressive so that button is useless. I clicked on get quote from AAA thinking my info that I just took the time to fill-in would carry over... NOPE! Start over from scratch. Frustrating experience.
I was going to stick with the same car insurance company but I thought I'd take a look just to see. The whole process was really easy and I was surprised to find rates for cheaper than what I was getting. I ended up switching and saving $160 for the 6 month period!
Zebra, and more specifically my agent, Scarlett Ferrigno, was the most helpful insurance buying experience I have ever had. She was thorough and informative, and I will definitely go back when it's time to renew my coverage.
I was very lucky to have clicked on Zebra. Everyone I dealt with was professional and cordial. I needed insurance quickly as my daughter's new car arrived early. Zebra made it quick and painless to locate an excellent policy very quickly.
Steven - Quick and Painless is what we like to hear. We're glad it was easy to make sure you could keep your girl safe. Thank you for taking the time to leave a review. We appreciate the recommendation. Have a great day, Steven and Steven's daughter! - Emma W.
I had a great experience talking with my person. He helped me get the insurance that was affordable for me and my fiance. He talked me through what I did not understand and made sure I understood. I will definitely be staying with them for a long time.
I have been insured with another company for a while and it was breaking me every month. I called the Zebra through my Chime app and now I pay a fraction of the cost and better coverage and I have extras that I didn't have with the other company.So far so good!
Crystal - Your success story is music to our ears. We are so glad that you realized you could get a better rate and that you took the time to compare. We hope you are resting easy with your better coverage and lower rate. Be sure to check back with us in 6-12 months to make sure you're still receiving a cost and coverage that works best for you. Have such a great day, Crystal! - Emma W
Melissa was very helpful and quick in helping me find the right plan for me and my family. She was able to answer all my questions and said that I can contact her anytime if I want to see if I qualify for better deals.
I had called a couple of local agencies trying to get auto insurance and wasn't presented a whole lot of options, was told a Progressive policy for $110 a month (liability only) was the best option I had but Progressive wouldn't accept my bank/payment, then they tried to have me set it up on my daughter's account because they (Progressive) liked her bank. WTH? I looked up Zebra, was given quite a variety of choices and companies and found a policy covering the same basic liability for more than $30 cheaper a month. I will recommend your company to anybody looking to actually get a good deal. Thanks, Zebra!
Melissa - We're proud of you for being your own advocate! Smart consumers compare, and you're living proof of that. We're glad you saved money, and that we could make your insurance shopping experience quick and painless. That's always our goal. Have a wonderful day, Melissa! - Emma W.
This company has truly blessed me and my family with affordable insurance so that we can travel safely on the highways. I've had too make budget cuts due too the Covid-19 and had trouble finding insurance that fits our budget until I found to his company. Truly a blessing
The gentleman who helped me set up my insurence was nice and helpful. Explained everything to me and made sure I got the best rate. He helped me get a rate 100 dollars cheaper then what I was getting quoted by most companies. Would highly recommend.
They took time over the phone to get my policy correct. I didn't feel rushed or upsold at all. They truly were interested in getting me what I was looking for and making sure my coverage was what is required in my state.
Overview
The Zebra has a rating of 3.6 stars from 259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Zebra most frequently mention customer service, extra mile and full coverage. The Zebra ranks 2nd among Car Insurance sites.
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- Austin, Texas, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Honest -
We're sorry you did not have an extraordinary savings experience with The Zebra. Many factors go into calculating rates, and the rates come directly from the companies we partner with. We have no control over the rates produced. We are so glad you took the time to compare though! Smart consumers compare. Rates are always changing, so we invite you to check back with us in 6-12 months to make sure you are still receiving a cost and coverage that works best for you.
As for the website, thank you for sharing your experience. We'll connect with our internal team and see if this is an issue that other users are experiencing. - Daniel W