• The Zebra

The Zebra

Overview

The Zebra has a rating of 4.14 stars from 252 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Zebra most frequently mention customer service, extra mile, and full coverage. The Zebra ranks 2nd among Car Insurance sites.

  • Service
    72
  • Value
    71
  • Quality
    62

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 78.9%
Positive
45
Neutral
0
Negative
12
14
See all photos

What reviewers want you to know

Positive highlights

  • I'm happy to say due to your customer service and the attentiveness of your staff.
  • It was very refreshing to receive an excellent rate on my car insurance.

Critical highlights

  • Missing was the half dozen other insurance companies that also should have quotes.
How would you rate The Zebra?
Top Positive Review

“Such a simple way to shop for a buy insurance”

Marie C.
3/2/24

I have already recommended Zebra to a family member and will continue to recommend Zebra to whomever I know that needs it. I got new car insurance and renters insurance. It was just so easy - one stop shopping. I was so happy they could just get me signed up right then - all documents and pictures done and my policies delivered. The agent who helped me clearly new what she was doing. Not a lot in life is easy, but this was, and not even for a fee. I really appreciated it.

Top Critical Review

“HORRIBLE”

Brittany N.
2/7/24

I was told my monthly charge would be $89. I got to the Tag office, and they told me I had to call and update my VIN. I did, and they told me someone didn't put my VIN in correctly, so my monthly charge would go up $100! THIS IS UNACCEPTABLE!

Reviews (252)

Rating

Timeframe

Other

Reviews that mention popular keywords

insurance companies (42) customer service (27) car insurance (19)
Thumbnail of user mariec1317
1 review
0 helpful votes
March 2nd, 2024

I have already recommended Zebra to a family member and will continue to recommend Zebra to whomever I know that needs it. I got new car insurance and renters insurance. It was just so easy - one stop shopping. I was so happy they could just get me signed up right then - all documents and pictures done and my policies delivered. The agent who helped me clearly new what she was doing. Not a lot in life is easy, but this was, and not even for a fee. I really appreciated it.

Products used:
Car & renters insurance

Service
Value
Quality
Thumbnail of user jamesa3777
1 review
0 helpful votes
March 29th, 2024

Jared not only got me insured within minutes, the new rate was literally half of what I had been paying. He is great at his job and an asset to your company. Thanks again Jared!

Service
Value
Quality
Thumbnail of user erics1517
2 reviews
0 helpful votes
November 13th, 2020

Wife's name spelled wrong, date of beginning my policy grossly in error. I think that the people who work there are only incompetent because the company cannot train their workers properly.

Thumbnail of user brittanyn423
1 review
0 helpful votes
February 7th, 2024

I was told my monthly charge would be $89. I got to the Tag office, and they told me I had to call and update my VIN. I did, and they told me someone didn't put my VIN in correctly, so my monthly charge would go up $100! THIS IS UNACCEPTABLE!

Service
Value
Quality
Thumbnail of user danielw1341
The Zebra Review Team .. – The Zebra Rep

Thank you, Brittany, for taking the time to write a review. Smart consumers compare rates to save money, and that's exactly what you're trying to do. We're sorry that you did not have a good experience comparing rates with The Zebra, and we regret that our error resulted in underpricing your monthly payment. Paying more for insurance than what you were quoted is not the experience we want folks to have with The Zebra. Rates do change every year, so we encourage you to compare rates again in six months to see if you can save on your monthly rate.

Thumbnail of user richardw3936
1 review
0 helpful votes
February 1st, 2024

Evin Takerian was the rep who walked mt thru the policy sign-up process. Professional, knowledgeable in completing the application process. Particulrly liked the docusign process and e-transmittal of ID cars.

Products used:
Auto Insurance

Service
Value
Quality
Thumbnail of user danielh3160
1 review
0 helpful votes
February 14th, 2024

I shopped around for car insurance and "The Zebra" were the best at communicating my coverage to me! Customer service was outstanding! I Highly recommend this company if you're needing insurance!

Products used:
Car insurance policy

Service
Value
Quality
Thumbnail of user warya1
1 review
0 helpful votes
February 6th, 2024

They collect your personal information and show you some links for other insurance companies. You have to enter the details again the ins company sites.

Service
Value
Quality
Thumbnail of user sfom57
1 review
0 helpful votes
February 24th, 2024

With this agent R.A. I felt like she was concerned about my issue and made me feel totally at ease. I got what I needed for car insurance and will definitely recommend her to family and friends.

Products used:
Car insurance

Service
Thumbnail of user enriques123
1 review
0 helpful votes
January 16th, 2024

Xochitl was very informative in explaining something as simple and inexpensive as renters insurance could be so valuable I'm a believer and I recommend everyone call Xochitl for a quote right now. She has the best rates out there!

Service
Value
Quality
Thumbnail of user shavonnemiranda7
1 review
0 helpful votes
March 4th, 2024

OMG! Awesome! I was in a pinch and needed ins fast and cheap. Quotes were almost 300 a month until I met Zebra, I'm paying almost half💜💜💜/ /

Products used:
car Insurance

Value
Quality
Thumbnail of user bobg1074
1 review
0 helpful votes
October 26th, 2023

This is the second time I have used The Zebra to find reputable Auto Insurance at a reasonable price. The first time, they found me a Full Coverage Policy for the same price I was paying just for Liability. This time they found me an Insurance Company that gave me the exact same coverage for $400.00 per year less than I was paying. Their employees were very professional and went above and beyond in doing their job. I highly recommend The Zebra as a Broker for your Insurance Needs.

Products used:
I purchased Auto Insurance thru their Insurance Brokers

Service
Value
Quality
Thumbnail of user danielw1341
The Zebra Review Team .. – The Zebra Rep

Hi Bob, thank you so much for taking the time to write a 5 star review. We're so happy we could provide your with 5-star support again! Smart consumers compare, and you did exactly the right thing to find yourself a lower rate. That's what we're all about!

We hope we can provide you with 5-star support the next time you compare rates :)

Thumbnail of user waynef500
1 review
0 helpful votes
April 8th, 2024

Polite lady helped me and she found a insurance fast for me. She dashed l saved me money and the time that I'd took was fast.

Service
Value
Quality
Thumbnail of user nicety6
1 review
3 helpful votes
May 23rd, 2023

HARASSMENT! I've been getting phone calls ALL DAY EVERYDAY from Asian women insisting on transferring me to someone for an insurance quote. Every time I block an area code and prefix they call from a new one. I've emailed The Zebra twice asking them to remove my name and phone number from their database. If you use this company you will have to change your phone number afterwards. These people are evil!

Tip for consumers:
They share your name and phone number to other companies who will harass you for the rest of your life.

Products used:
NONE

Service
Value
Quality
Thumbnail of user danielw1341
The Zebra Review Team .. – The Zebra Rep

Nicky, we hate unsolicited messages just as much as you do! You’ll never receive any calls or messages from The Zebra that are not directly related to your policy and transactions with us. We take your privacy seriously. You can opt out of all communications with us and delete all of your information here: https://www.thezebra.com/privacy-request/. We're sorry that you've had this experience with spam calls, but it was not us. - Dani P.

Thumbnail of user smadan
1 review
0 helpful votes
June 12th, 2023

I tried this website because of the excellent reviews and some online commentary. Our premiums for auto insurance with our current insurer had shot up despite our excellent record and no claims, But even with all the discounts, lowest coverage and bundling of home and auto insurance the lowest quote was at least twice as much as my current insurance, and the second lowest was three times as high! Disappointing, and I wasted time filling up all the information. How did they get such high reviews? Are these genuine?

Tip for consumers:
More accurate and authentic reviews. I doubt that 4.8 / 5.0 rating and the glowing praise in online articles are genuine. I wish a trusted company like Google was allowed to offer easily located / preloaded price comparison tools. These anti-trust restrictions on them actually hurt the typical user like me

Products used:
Existing insurer Hartford

Service
Value
Quality
Thumbnail of user codedzealotes
1 review
0 helpful votes
August 5th, 2023
Verified purchase

Quick, efficient, and effective. I spoke to "Alise Jenkins" she was very helpful and patient in her efforts.

Thumbnail of user tefftiechef
1 review
0 helpful votes
September 24th, 2023

So this was not my first time using the zebra this is why I chose to go back. The agent was setting up my policy was not paying attention and pulled all 6 months out at one time I was on the phone for over 3 hours then never could figure out how to refund my money and I eventually had to go to the bank and dispute it so now it's going to look like I tried to do a fortunate transaction with insurance so what I did is we insured our car with a whole another company this is ridiculous that's something you guys took almost $800 out of somebody's account and did not try to fix it.

Products used:
Bought insurance

Service
Value
Quality
Thumbnail of user danielw1341
The Zebra Review Team .. – The Zebra Rep

Hi Stephanie, thank you for taking the time to leave a review. Smart consumers compare, and you were absolutely doing the right thing calling us to compare rates. We want to try to make this right. Please email us at reviews@thezebra.com with your name and policy info, so we can help.

Thumbnail of user marya4210
1 review
0 helpful votes
October 15th, 2023

Evan reached out to me immediately to complete the process after I submitted my request online. I received my proof of insurance in minutes. Wonderful employee experience and top quality insurance with great rates, coverage.

Service
Value
Quality
Thumbnail of user danielw1341
The Zebra Review Team .. – The Zebra Rep

Thank you Mary, for taking the time to leave a 5-star review. Smart consumers compare rates to save money, and that's exactly what you did. We hope we can support you with 5-star service again in the future :)

Thumbnail of user ariell104
1 review
0 helpful votes
May 28th, 2023
Verified purchase

Jennifer was so patient and helpful while navigating me through buying my first insurance policy. She answered all my questions, as silly as some of them were, and did everything she could to find the best policy for me. It could not have been a more pleasant experience. Whatever she's getting paid, it's not enough! Thank you again!

Service
Value
Quality
Thumbnail of user bobbyb469
1 review
0 helpful votes
January 20th, 2023
Verified purchase

Alex helped me find the best deal for our family! This method saves countless repeats of the same information to multiple insurance companies!

Thumbnail of user la.reina.mija
1 review
0 helpful votes
October 4th, 2023

My agent was Ms Daniela Vazquez out of Austin, TX, and she was amazing. She went above and beyond to make sure I got what I needed very quickly. I searched for days and the Zebra DEFINITELY had the best rates. Delete that Jerry app people! Lol

Thumbnail of user danielw1341
The Zebra Review Team .. – The Zebra Rep

Thank you LunaDeSangre for taking the time to leave a 5-star review and these lovely words about Daniela. I'll make sure to pass these on to Daniela and The Zebra team. Smart consumers compare, and we're so glad you were able to find the best rates with The Zebra. We hope we can support you with 5-S tar service the next time you compare rates. Cheers!

Thumbnail of user thenal1
1 review
0 helpful votes
January 13th, 2023
Verified purchase

I was with a different brokerage for 10 plus years. They quoted me a policy that would cost over $200 a month and claimed that was the only offer they had. I left them and Zebra was the first company I called. Gabriel was absolutely wonderful with professionalism, expertise, and all around super helpful. I interacted with a couple of other team members and they were also just as helpful and warm/friendly. Lots of appreciation for the team and company.

Thumbnail of user denisej758
1 review
0 helpful votes
August 31st, 2023

Jasmine was so friendly, and helpful. Very professional, courteous, knowledgeable about what she was doing. Went out of her way to help me with my insurance.

Service
Value
Quality
Thumbnail of user danielw1341
The Zebra Review Team .. – The Zebra Rep

Hi Denise, thank you for taking the time to leave a lovely 5-star review. It's so good to hear you had a great experience comparing rates at The Zebra. We only hope we can provide you with 5-star support the next time you need it. Cheers!

Thumbnail of user thomasw2849
1 review
0 helpful votes
May 22nd, 2023
Verified purchase

Melissa was very helpful and quick in helping me find the right plan for me and my family. She was able to answer all my questions and said that I can contact her anytime if I want to see if I qualify for better deals.

Thumbnail of user shelbyd135
1 review
0 helpful votes
April 25th, 2023
Verified purchase

My previous insurance company Root raised my rate over $110 after years with them with no reason and I stumbled upon Zebra by chance and I'm glad I did! Not only did they beat my previous policy but they also got me more than I was getting. My rate is lower than it previously was including there monthly fee. I highly recommend The Zebra to anyone looking to get GREAT prices with the most bang for your buck!

Thumbnail of user samanthah1009
1 review
0 helpful votes
September 1st, 2023

Well knowledgeable about the insurance very polite and very respectful did everything she could to help me

Products used:
Road side assistance

Service
Value
Quality
Thumbnail of user danielw1341
The Zebra Review Team .. – The Zebra Rep

Samantha thank you so much for taking the time to write a 5-star review. Smart consumers compare, and that's exactly what you did! We hope we can support you with 5-star service again in the future.

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From the business

The Zebra is the nation's leading, independent insurance comparison site. With its dynamic, real-time quote comparison tool, consumers can identify car and home insurance companies with the coverage, service level, and pricing to suit their unique needs. The Zebra compares multiple insurance companies and provides agent support and educational resources to ensure consumers are equipped to make the most informed decisions about their home and auto insurance. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 — it's "insurance in black and white."

Business History

Born in 2012, we started The Zebra with a single goal: to simplify insurance. And in doing so, we’ve become the nation’s leading insurance comparison site. By 2021, The Zebra is now valued at over $1 billion dollars and is the nation's leading car and home insurance comparison site.

Company Representative

Thumbnail of user danielw1341
The Zebra Review Team ..
Social Media and Reputation Manager
Typically responds within 2 days
Hello, my name is Daniel and I'm a real human being who listens to our customer feedback to help build the best product and service experience possible for when people use TheZebra.com. We regularly monitor and respond to reviews here on SiteJabber and elsewhere. If you have specific questions, comments or concerns I can be reached at reviews@thezebra.com

How do I know I can trust these reviews about The Zebra?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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