The Unlock Team has a rating of 2.9 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Unlock Team most frequently mention credit card, imei number, and next day problems. The Unlock Team ranks 35th among Unlocked Phones sites.
I had same kind of experience with them but paul and rebecca from the Unlockteam they helped me and replied all of my emails promptly, as they promised they have returned my money through paypal account. I really appreciate them and they are trust worthy. You should understand these kind of online transactions will take some time based on your bank credit cards. I have waited approximately for 3 weeks to get the refund. Thanks
Apparently they reply in 24 hours, but usually less than 12... not! I have sent numerous emails with no response well past the 24 hour time period. Like most of the others on here, they take your money, say they can't unlock the phone, tell you you're getting a refund and then don't give you a refund or respond to emails. I wish I had seen all the reviews before I went with this "company" to unlock my phone...
Apparently they reply in 24 hours, but usually less than 12... not! I have sent numerous emails with no response well past the 24 hour time period. Like most of the others on here, they take your money, say they can't unlock the phone, tell you you're getting a refund and then don't give you a refund or respond to emails. I wish I had seen all the reviews before I went with this "company" to unlock my phone...
This is a fraudulent website. Just write anything, any made up number and model of phone, and the message says, "Your phone details have been successfully submitted and we are pleased to tell you your Apple can be unlocked."
No matter what number you write they will tell you that pay them money and they will fix it for you. They are fake, even the address they gave for their e-ticketing agency is fake. I google map the address and there is nothing.
I have been mostly impressed with my purchase in that the unlock code freed up my G3. The only niggle I have which seems to be a popular one is how long it took to deliver the code. You can't say it's instant when it isn't!.
Rant over, I expressed my feelings and got an apology. The phone is all good so they're forgiven I guess.
All in all, good but not if you're in a real hurry.
After providing them with IMEI nbr their reply was 100% we can unlock. Paid with credit card, got auto reply will provide code in 6-12 hrs, nothing happened, contacted scammers got fake reply: cannot get a code reason my phone must be stolen black listed or damaged.
I'm the original owner got it from the carrier I'm with Rogers and still using on same plan for 2 years and it works perfectly. Want to unlock it so I can lower my cost with a different carrier.
Anyhow it's not only the small $ amount but the deed. SCAM. Contacted mastercard they are going after them.
OK, so I did receive an unlock pin for my LG smart phone... eventually. It took three days, way more than advertised so be aware you may be waiting longer than the 24 they state. I contated CS several times and replies were slow which was kinda frsutrating!
The code did come however, and unlocked the phone immediately so that was good. I would go back but please answer emails faster!
I had same kind of experience with them but paul and rebecca from the Unlockteam they helped me and replied all of my emails promptly, as they promised they have returned my money through paypal account. I really appreciate them and they are trust worthy. You should understand these kind of online transactions will take some time based on your bank credit cards. I have waited approximately for 3 weeks to get the refund. Thanks
There is no way I would ever recommend this outfit to unlock your phone. Like almost all on here, the promises are stellar, but they do not deliver. If it is not one excuse, it is another. And stall... that is the ploy they rely on. Never did get an unlock code, never got the promised refund... went to another local outfit, they charged little more and unlocked the phone wile I waited. Nothing wrong with the phone at all, as I Was told by these scam artists.
Tip for consumers:
Do not deserve even one star in any of these categories.
Two orders never refunded. They're only good at creating fake account on
Web sites like this, to boost their review score to 3 stars and to copy and paste the same reply (signed by Rebecca) over and over again. You'll probably see that kind of reply soon after this review
Don't be misled. You'll never get your money back. No wonder why PayPal can't trust them anymore, so don't trust them even with your credit card!
Well what can I say about them!? Except that it is coming up to 30 days since they were unable to provide me with a unlock code which I do understand it is not always going to be that easy to unlock a phone. Here is where the problem for me is! If you fail to provide a service the least you can do is honour your refund guarantee! My lesson learned don't waste your time or your $12.22! Hey maybe 2018 I might see a refund?
We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
Tried it 2 different times and could not unlock my phones either time. Emailed them several times for refund but every email was ignored. Absolutely horrible.
We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
Paid my money. Two days latter I was told there was no unlock code for my phone. I was directed to a site that sells unlock software. I was promised a refund in 7 days. Took 16 days after sending emails and threatening to have the fee charged back by my credit card company. A complete waste of time.
We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
I would rate a 0 if possible. I went through the steps to request a code for my S5. No response for a couple days. I sent an email to them for support and was told they had no record of the transaction. Though my visa statement Cleary shows paying them 8.99 plus exchange.
After several exchanges with their "support staff", they gave me a code... which, surprise surprise, didn't work. I informed them of this. After a wait, they said they would refund my money. In 10 days. It is now 18 days later. No money.
Buyer be aware of this site. They only thing they do is take your money
We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
It was very easy to understand and to follow instructions.
I appreciated to have information about the process in several emails. I regret not knowing how long I would need to wait: I waited more than 24 hours to get the unlock code. When I emailed, not time was given. Even if you do not know exactly how long it takes, please tell us an idea.
I will recommend you for the price, and simplicity... not for time.
Thank you for your review. Unfortunately some phones do take longer to unlock than others, something which is beyond our control.
We do try to keep customers updated and provided as accurate a time as we possibly can. Thank you for choosing us.
Kind Regards,
Rebecca.
Its a scam. They never send the unlock code.
They will delay your refund and hope that you forget about it.
It`s astonishing that authorities aren`t doing anything to stop this scam.
We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
Ok, to start, the confusing part. You do not receive one code, I received five, with only a brief explanation of what each one was. I needed to contact them to work this out as you only get a few attempts to input the right code before you get locked out. I received a fast reply though and they sent out a list of the reasons for each code, which should really have been with the first email in the first place. Once I knew which code to use it took my sim lock away and accepted the new sim card. Better instructions would be good though. Oh, and it took two days, not 24 hours.
As my title states, rather inconsistent. Both myself and my husband needed to remove our network locks for travel. A code arrived for my phone within the hours, however my husbands phone took three days. I don't understand this as our phones are identical.
Other than the time issue, my concerns were addressed in a adequate time and manner and the end result was a positive one.
I choose the unlock team to unlock an HTC 8X phone.
Their price was attractive compared to other site, and after recording my phone IMEI, I've been confirmed they could unlock my phone.
Once I placed a P/O, I received shortly after an email saying they have not been able to process the unlock. They gave me some links to download softwares (which were for some scam) in order to unlock on my own, saying that if it did not work, they would refund me.
They NEVER did, even after 3 reminder e-mails they just ignored and never answered.
Stay away from them and rather consider cellunlocker.net which successfully unlock 3 phones.
Their policy of Full Refund... Doesn't happen within the time frame stated.
They give excuses about it usually takes longer, some technical error
Can we refund to your PayPal account?
That will cost you even more
There are a lot of these unlocking companies, all may be good until you have to try to get a refund because your phone can't be unlocked... choose carefully
Followed instructions and received a message back that they could unlock my phone. Paid the money only to receive an email shortly after 'apologising' that they couldn't unlock it. As per their terms & conditions, a full refund was to be within 7 days... didn't happen.
Not a nice way to do business... lesson learned!
We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
They are scam artist. They said they could give me an unlock code turns out they couldn't charge me more than what they were asking online. Now they want me to give them my PayPal account which I don't have to return the money. Do not use these people for nothing you will never get your money back.
We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full. If you prefer a bank refund to a Paypal refund this is no problem, simply contact us.
Kind Regards
The Unlock Team
Agree with others, code is slow! Took three days for mine. No hurry luckily so no prob to me. Was a htc code. Easy instructions in the email tho and lock was removed from the phone and the new sim working no issue. Not sure if they are cheapest didn't really look about. Code is 8 numbers, the people making the phones should not be putting locks on in the first place
This was my first time unlocking a phone and was for my HTC that was locked when bought second hand (they said it was unlocked, fool me). My code was sent in less than a day, around four hours. Perfectly happy with these guys service. Other sites costs seemed similar, there was one a little cheaper but delivery said up to 48 hours and you know how it is, faster the better.
I would and will use again and for me was very happy with the work
I agree about the time it takes to receive your code, it's too long! This one took me two days and was supposed to be 24 hours. They did email me with an update at the 24 hours mark saying there was a delay on the unlocking server which they had no control over, so I guess it wasn't there fault. Regardless the code worked as planned and my new sim card went in without a hitch. So four stars, could do better if the codes came a little faster
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team