DO NOT purchase anything from this company. I just received my order today (part of it anyway) and every single plant I ordered has holes in every leaf. I reached out to customer service, this was their reply verbatim:
TL:DR: I was sent plants that were literally diseased from the get go. They knowingly sent them to me and then have not only denied even a replacement, but have gone so far as to try and tell me how to treat the plants. The ones they sent me. That were diseased (photos attached).
Thank you for those photos! I'm happy to say that this is not insect damage. From the photos sent so far, it does appear to be a minor case of Shot Hole. Below I will leave some information on how to go about combatting this.
"Shot hole is a common bacterial disease on 'Otto Luyken', 'Zabal' and 'Schip' laurel plants. The disease's name is descriptive of the symptoms: it looks like someone shot the shrub with a shotgun!
Wet leaves seem to make the disease worse, so make sure not to water your plants from overhead. If your shrubs are very close together or near a wall that prevents leaf drying, prune them to enhance air flow.
The fungicide/bactericide Mancozeb or products containing fixed copper are effective against Shot Hole if you choose to spray a pesticide."
Ultimately this condition is purely cosmetic as it does not affect the health of your plants and is fairly easily gotten rid as long as the effected leaves are removed and the plants are not watered from overhead.
While we are unable to replace these plants, I certainly understand the disappointment and would like to offer a credit worth 15% of your affected order total for a future order should you choose to place one
The two large plants I ordered arrived in good shape but this was the condition of the hydrangea. It has subsequently dried up. Disappointing.
Waxleaf Privets arrived quickly, healthy and ready for planting. They are beautiful! Thanks so much.
Every time I have ordered trees or shrubs here they are gorgeous. Green, potted & beautiful plants that I know will do great in my yard.
Excellent service and plants as usual. I am a very happy return customer. Always happy with my purchases. No complaints
Great products, shrubs arrived in good healthy condition and in a timely manner. I would most definitely order again
Plants fresh and ready to plant. Two hydrangeas look great in my garden. Planted right out of the box. Packed perfect, no damage to plants
Beautiful specimen. So pleased I ordered again yesterday and am ordering again today. I can't think of a better company to order from. Thank you.
The trees arrived in good shape, ready to thrive. I hope I don't kill them. Thank you for the prompt delivery and so far, they seem to be doing well.
I am very happy to report that the Tree Center delivered a very high quality product to me, and dud so quickly!
Thank you SO much.
Another GREAT experience with The Tree Center! Once again, order was delivered fast, safely and a great product! Will definitely be back!
My hydrangeas arrived healthy, but a little withered due to the extreme heat. After a little water they perked up, beautiful as ever!
Great company to do business with. Healthy plants, great directions and tips for growing. Highly recommend
Far Far less quality than you'd get at a local nursery. Sent me a bend up twig not a 3 foot tree. It was worth $15, not the $60 I paid.
Arrived quickly in undamaged package, had great directions. Just thought in would be bigger in 5 gal
This company sucks, they are sending damaged trees and then telling you that it is your fault and you are stuck with it!
Ordered 20 trees to create a privacy screen in my backyard. Trees came 2 to a box and looked great once unwrapped. Thanks Dean & Staff
I love the new bushes I got, they are perfect for my landscape. It was easy to place the order and I got them in a reasonable amount of time
I received my tree, 8 lemons were in the box (one still attached) and a spilled bottle of neem oil!
These are great. One of my arborvitae died and they sent a new one. I had to email a few times before they replied but overall good customer service
Overview
TheTreeCenter has a rating of 3.2 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheTreeCenter most frequently mention excellent condition, good shape and next day. TheTreeCenter ranks 3rd among Trees sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members