TheTreeCenter

I ordered red twig dogwoods and rhododendron from the Tree Center. Every one was pot bound and weed/moss infested!

They are all here. They all look great I haven't planted them yet. Making someone put in 100 characters on a review is ridiculous!

First time dealing with The Tree Center and it will be the last unfortunately. My original order was for $203. I received an email with FedEx tracking which stated my order was now complete, showing $152. The email shows what had been shipped. It's short 2 plants but I'm thinking will ship soon. One box arrives and I contact customer service via their chat after several days goes by. He explains that FedEx split the shipment and 2nd box will arrive soon - which it does. Order NOT complete, still missing 2 shrubs. I wait a week, contact c/s again (I'm in TX, usually a short spring before it hits the 90's). Now they are out of the 2 shrubs as I explain that I had never received them yet they had closed my order out. Apologies issued, they are waiting on supplier farms to restock. Another week goes by, they don't contact me so I call email again. Sorry, but no stock available, take a refund. Now I call and say hey, the larger shrub is on your website - why not ship that for great customer service. Nope, on hold while they verify and yes, I can have larger size if I PAY for them - SERIOUSLY? It wasn't my error to begin with. So I pay, shrubs arrive. The " container" was bigger but I could not see any roots when I watered before planting. Loose soil for the bottom 2/3 of container when I planted them, super disappointing after this whole ordeal. And the plant from a # 3 container is the same size as the #2 I had ordered. Buyer beware!

During social distancing [due to Covid19] I used this company for 1-2 months. I have been purchasing plants and trees for 10 years or more. They are without doubt the worst for customer service and value.

Here is a typical appearance of the bushes and trees once they arrived (below).

I had 7 arborvitae die within 2 weeks, all the same way, despite being placed in several different locations. I think they were exposed to cold along the way. I took pictures and submitted them online: they lost the email and would not reimburse me because I did not purchase the 1 year warranty.

I placed a large order - it never showed up. I contacted them 1 month after the purchase and they said 'sorry, we will have it out shortly.' Then two months after the order, I receive email saying that the order is cancelled. Okay. But you would think they would be willing to work with me on replacing the order. But no; it's been such a pain working with the customer service. You simply receive a 1 line email response each time.

Stay away.

Have tried multiple times and multiple avenues to try and get in touch with customer service. I filled out a ticket a week and a half ago and no one has resolved my issue. My river birch I ordered arrived damaged and bent. I also ordered a 5 gallon fire and ice hydrangea. It was pathetic looking... i wouldn't even call it a 3 gallon plant. It just happened to be planted in a 5 gallon pot. That plant arrived damage as well. I also have 3 butterfly bushes that I purchased last august from them and they're already dead. I didn't even get a full season out of them. I've attempted to reach out by creating a ticket, through Facebook, and attempted to call... several times. When I call I sit on hold for 15-20 minutes and an automated message comes on to tell me no one is available to help me. What a waste of my time. I WOULD NOT recommend this company due to the HORRIBLE customer service and poor quality of plants. Good luck getting anything taken care of if your order is right or plants arrive damaged.

Do not buy from them - I purchased 10 Arborvitae trees that were much smaller theni expected and i needed more so i went to Lowes and they had the same exact trees that were 2 feet taller for 49 each compared to their 99 and when i contact them about it they do not respond to any of my calls or anything - STAY AWAY from them i have the pics i can send to prove it LOok at the trees in the middle those are from lowes at $49 and the ones on each end are from the tree center for $99 what a damn rip off