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TheStreetReviews 40

1.6
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TheStreet Reviews Summary

The company has garnered significant criticism regarding its customer service and subscription management, with many customers expressing frustration over the difficulty of canceling subscriptions and a lack of responsive support. Issues such as unexpected charges, excessive advertising, and perceived low-quality content have also been prevalent. Conversely, a minority of reviews highlight satisfactory experiences, noting the informative nature of the service and successful investment outcomes. Overall, the feedback indicates a troubling disconnect between customer expectations and the company's practices, suggesting a need for improved transparency and customer support mechanisms.

This summary is generated by AI, based on text from customer reviews

service
2
value
2
shipping
1
returns
1
quality
2
Florida
1 review
2 helpful votes
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Going Downhill
November 30, 2023

I have been a subscriber for around 5 years. The quality and usefulness of the site has decreased dramatically over the past 6-12 months. The number of authors have decreased. The quality of authors have decreased (where is paul price?). As you scroll down the home page it's the same 3-4 articles repackaged under different section headers. They have obviously tried to cut back on costs and the quality of the product has suffered.

Date of experience: November 30, 2023
Illinois
1 review
1 helpful vote
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Upon visiting the above article page. I found it difficult to read the article. Pop-over spam was so bad that reading the article was near impossible. As if the on-page adverts were not already bad enuff. It is likely that I will block this site from future visits.

Date of experience: October 2, 2023
Michigan
1 review
1 helpful vote
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Scam like levels trying to cancel my subscription
October 31, 2022

It is 100% impossible to cancel your subscription. I have been redirected to different phone numbers, no help through customer support, unable to remove my credit card. This is insane that in 2022 a company will rip you off like this for outrageous amounts of money and make it as difficult to cancel.

This proves that is a horrible product, because they do everything in your power to prevent you from quitting or changing your mind. Do not get sucked into this scam trap.

Date of experience: October 31, 2022
Ohio
1 review
2 helpful votes
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What a jokeWhat a joke
August 31, 2022

Nothing good actually terrible losing money on every position crammar is a joke out for his own money

Date of experience: August 31, 2022
Illinois
1 review
4 helpful votes
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Paid $35.40 per share. It's currently at@6.90. His comments, if it goes down, Don't Join my Club.

I won't

Date of experience: September 6, 2021
New Jersey
1 review
3 helpful votes
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My credit card was charged for 900 after cancelation 2 17 on March 9. Never received credit for charges

Date of experience: March 11, 2021
Florida
1 review
5 helpful votes
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Good luck canceling
December 4, 2020

I signed up for this service after receiving a promotional offer. Everything is an ad or an up sell. I called three times to cancel. I can't get a hold of anyone and forced to leave a message. I got one call back and when I said I wanted to cancel, they hung up on me. I emailed customer service and they said they can cancel anyone. How convenient for fraudster Jim. Who does business like this in this day and age? Only Jim Cramer. I called the next day and got right thru. They said no problem my card would not be charged. I thought that was a little too easy so I asked how I can confirm. They said not a problem, they would send an email confirmation. My card was charged anyway. Now it's my word vs. fraudster Jim. I have all the phone records. I also emailed my complaint to customer service confirming what has occurred. Now I am disputing the charge with my credit card company. Avoid the hassle. No one should do business like this.

Date of experience: December 4, 2020
Texas
1 review
5 helpful votes
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Worst customer service
November 30, 2020

Customer service always say 10 people are a head of you, if if you wait on the phone 30 mins. Worst customer service I have seen, Stay away

Date of experience: November 30, 2020
Austria
1 review
3 helpful votes
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Email Customer Support non-responsive. Online contact form non-functional. Cancellation only by phone - even for the trial! Thus, pay for your cancellation while you wait in the queue.

Date of experience: June 24, 2020
California
1 review
5 helpful votes
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Stay away!
May 6, 2020

I joined AAP club as starter and wanted to gain knowledge of investing. Being a paid member for more than 1.5 year, finally I ended up losing money based on their advice. Once I was in big profit's like SHOP, TWLO, TSLA, CVS etc. were recommended to sell and recommended to buy companies like Viacom, Kohls, GE, SLB, Tyson etc. On an average I lost money after subscribing them. IMO, Jim cramer doesn't have time to invest in research about the companies growth potential and that made him to recommend poor companies. I would say stay away from thestreet.com. Absolutely, no market insights you will get it. All you get is update after the market, so who need what happened to the market when everyone knows what happened?

Contacting support is very difficult, as everyone mentioned I had a problem with billing too. I got an add/offer for quarterly payment. But while billing second quarter they charged for the whole year. I had to ask them to go with quarterly billing, it was a nightmare to get support from them. Finally, I decided to unsubscribe. There is no easy button to unsubscribe but it is possible.

Date of experience: May 6, 2020
Australia
1 review
9 helpful votes
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I tried the trial found it average and stupidly forgot to cancel so after 14 days the full years subscription came out. Stupidly this occurred for a second year. Biggest issue is it is not easy to unsubscribe, you have to physically call them up to unsubscribe. Working as geologist in central Asia I found they are only open office hours so with the time difference and poor mobile coverage this process has become difficult. Emailing does not work they do not respond to please cancel, so now I have to set a 12am alarm get up in the middle of the morning and hopefully have mobile reception to cancel a subscription... clearly this is all about the money when they make it so hard to unsubscribe

Date of experience: March 5, 2020
Alaska
1 review
10 helpful votes
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Waste of Money
February 20, 2020

Cramer is all blab, his stock picks are a loosing investment, do not buy into this guys portfolios. He needs a education on how to pick stocks... blab, blab, blab I surprised they even let him on the exchange floor.

Date of experience: February 20, 2020
Canada
2 reviews
10 helpful votes
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Their is no free trial, Adds drive you nuts. The idea of paying for a service is so you don't have to look at any adds. I am amazed JIm Cramer is ok with this. And the trade suggestions have lots me a ton of money so far.

Date of experience: October 21, 2019
Arizona
2 reviews
15 helpful votes
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Ads Ads Ads -
July 9, 2019

If you want to sit through boring video ads, this is the place to go. Imagine paying over $300 a year and still be blasted with advertising every where to go, this web site is worst than Huffing Post. Tabloid stuff. Go ahead and give them your money so you can watch the same ads over and over and over again. 30 sec. Ads to watch someone give their opinion on a stock or event. Stupid. I would never join again.

Date of experience: July 9, 2019
Switzerland
1 review
8 helpful votes
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Totally agree on other comments. One finally has to block the credit card and get a new one... frustrating.
I have back tested their UPGRADES and DOWNGRADES of individual stocks from January 4th YTD (June 27) on https://www.thestreet.com/author/*******/thestreet-quant-ratings/all.html?page=11.
Interestingly, more than half (!) of their Quant Ratings and recommendations would have made me lose 40 to 50% of the invested capital. Sometimes upgrades occur on peak (!) stock value... losing money right away, and downgrades occur on bottoms... making you miss the rally.
This looks like some serious and precise insider job here... for the biggies. TheStreet Quant Ratings and TheStreet recommendations both on CNBC and online result often a significant loss. My own research is traditional and keeps me in a comfortable profit zone.

Date of experience: June 27, 2019
Virginia
1 review
9 helpful votes
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I signed up for the 14 day trail and was changed right away, when I went to cancel with in the 14 day trail I was charged a prorated amount... so there is not 14 day trail what a rip off!

Date of experience: May 6, 2019
Georgia
1 review
12 helpful votes
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I have been charged $409 for a renewal when I haven't used the site in months. Shows up on my credit card. Go try and cancel! They put you on hold, transfer you around from one operator or another, its really obnoxious. As a practicing attorney my time is valuable. And I am loosing money being here. In the end, I found that my own research and selections out performed what was contained in the materials. Do not get drawn into this rabbit hole and scam.

Date of experience: March 19, 2019
Poland
1 review
18 helpful votes
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TheStreet.com ActionAlertsPlus offers a free 14 day trial for new members. However, deep within their website, you find that to cancel the trial, you have to call and wait to speak to someone. This is inconvenient enough, however, it is actually getting the trial cancelled that is the real issue. I called and spoke to three separate people, each who confirmed that my free trial was cancelled and that my card would not be charged. I asked them to send me a confirmation email, which they agreed they would, but then never sent one. I logged into my account and at least confirmed that it was set to "Not to renew" with a charge of $0.00 - I even took a screenshot and sent a time-stamped email to myself confirming this. However, three weeks later, my credit charged is charged $59.95, the monthly subscription fee. I logged back into my account, and someone had changed from "Not to Renew" to "Premium". This seems like outright fraud and a scam to me.

Date of experience: July 21, 2018
Norway
9 reviews
65 helpful votes
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Click bait
July 7, 2018

Full of ads total waste of time. Its like a minefield of ads for services that are useless at best. IYou are better of with yahoo finance that's how bad this site is

Date of experience: July 7, 2018
Singapore
11 reviews
74 helpful votes
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Another site that is plagued with ads and they try to make Jim Cranmer look like a God. His investment record is terrible, if you had listened to all his calls you would have lost a fortune. How he is still on CNBC boggles the mind but then again CNBC is a joke

Date of experience: May 29, 2018

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