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Claim Your BusinessThe Rose Dress has a rating of 1.18 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. The Rose Dress ranks 339th among Wedding Dresses sites.
I ordered the purple galaxy dress made by cinderella divine on the website. It was absolutely beautiful when i received it, and fit my body perfectly. The customer service was marginal, but sometimes they would be very rude towards me. The dress is beautiful and i would definitely buy from these guys again. Thanks for an awesome homecoming dress, guys! :D
The dress is not the same as pictured on the website. The bodice is totally different and the way it is attached to the bottom half of the dress also different. Fabric is not as pictured. I feel that it is poorly made and not worth the price tag. I'm sending it back today. Hopefully they refund my payment in full. I really was hoping this would be a company I would continue to order from. I'm very disappointed in rosedress.com
This company is a scam. I ordered my wedding dress with enough time to arrive for my wedding. I requested to cancel for a full refund over 10 times and they are refusing me a refund. They won't address my request. I've even threatened with legal action but they kept replying sorry for delay will ship soon thanks for patience. I've been married now 2 months and I still have not received the dress or a refund. This company should be canceled from scamming people.
Tip for consumers:
This site is a scam.
Products used:
I did not get any product.
The dress is not the same as pictured on the website. The bodice is totally different and the way it is attached to the bottom half of the dress also different. Fabric is not as pictured. I feel that it is poorly made and not worth the price tag. I'm sending it back today. Hopefully they refund my payment in full. I really was hoping this would be a company I would continue to order from. I'm very disappointed in rosedress.com
Tip for consumers:
Don’t order
Products used:
Dress
Im not one to normally order online and Rosedress has once again violated my tender optimism by mailing out what looks to be a cheap, paper-like, imitation of the dress pictured on their website. I ordered a small and it's typically rare for me to have issues with sizing but this dress provides a really awkward fit. While I expected the sleeves to be oversized and loose, I did not expect the chest area to be the same. The fabric feels papery and thin, and even though I bought this for a wedding, it's definitely not something I plan on pulling out if my closet anytime soon.
Also the sleeves in real life are not translucent.
I wish I would have done my research before buying my dress that took three weeks to arrive. Not only was shipping much longer than expected, but the dress is not the same one. The color is way off, and the lacey fabric was not as pictured. I normally don't buy clothes off websites I am not familiar with, but I am going to a wedding and decided to take a gamble when I came across the beautiful green dress I saw on Rosedress.com I will never purchase from this site again and wouldn't recommend anyone else doing the same.
Tip for consumers:
Shipping and return is on you.
I ordered a dress it took a month to get to me and was absolutely terrible quality. Looked nothing like the picture. I returned it in under 24 hours and had to pay for the shipping to return. It's been 30 days and they said they never received my return and asked for the tracking number. I didn't keep the receipt because I didn't think I needed to. Now I'm out $50 for a terrible dress and $10 for shipping. Also customer service took 9 days to get back to me. Please save your money and don't shop from this store.
Poor quality clothing, returns must be shipped to China and rejected by ROSEDRESS (no refund given). I am out $100 with nothing to show.
Products used:
Tried to return a dress... to China. $100+ and no refund
Very useless people, they don't know how to solve customers issues. I ordered my birthday dress on this company and it's been 2 months I haven't received it and I wrote millions time's asking for a refund nothing has been done. First time I use this website and I wish I read the reviews, am so disappointed
I decided to give the website a try since I really liked the clothes and it had some good reviews. I regret it now. The dress is not the same in the picture. It is a cheap knock off. It wasn't even the same color. I'm currently still trying to return it. However, the customer is expected to pay for the return label which is something I've never heard of from a legit company. So I'm about to spend money to return this knock off dress and I'm concerned if I'll get my refund. Definitely getting a tracking number.
Tip for consumers:
Just don't use this site
Products used:
I returned the dress I bought
I ordered an elegant white sweetheart dress from here that was "on sale" for $80. When the dress came the material quality was terrible and the sizing was completely off. I attempted to get back into my account to return and the site said no longer available. I sent emails several times and waited a week for any response. I finally requested a refund they paypal and magically rosedress responded to that. They promised a full refund to return the dress as soon as it was received. After sending it back and getting a confirmation it was received i never got my refund or had my emails responded to for over 1 month. Finally got my refund through PayPal nearly 3 months later. I also found the EXACT same dress on chicme for $27.
Tip for consumers:
Do not use this site. Shop elsewhere
Products used:
Dress
GARBAGE IN EVERY SINGLE WAY. DO NOT PURCHASE! My dress was 100% see through and my nipples showed out of the top. They ignore your emails and won't send you a refund as promised. SCAM!
Products used:
I’d give you zero stars if I could
I placed an order in December and I did receive a confirmation email. I knew the package would arrive by mid January, so I was on the lookout. No package came. I contacted the company and they said package sent but delay with delivery. I waited then contact again, they told me package was in transfer station. Waited again then contacted again this time I asked for a refund, I was told if it got lost in transit they will resend the item. I said ok. Waited... nothing happened, so I contacted again, this time no reply. It's been 5 months now. SCAMMERS!
I ordered 4 dresses that came with NJ address however only two of them came very late. The other 2 didn't show up. I asked to return the first batch and the return goes to China address that the customer pays. It is very expensive to mail to China! Don't buy from them!
Tip for consumers:
Returning is terrible and very expensive. They lie to you because the company ships with NJ address but returning goes to China and the customer pays for the shipping.
Products used:
None! The dresses are very tinny even for an Xs size. The returning policy was to be paid by the buyer and it was in China. I had to pay a very expensive return to China and I still haven't gotten reimbursed. It is taking so many hours of my life to deal with this.
This company is using an American office address that they are not authorized to use! Based on research this is a company locating in China. If you are returning items to the address in Aurora they are being returned to you as this company does not have a local office.
I ordered the purple galaxy dress made by cinderella divine on the website. It was absolutely beautiful when i received it, and fit my body perfectly. The customer service was marginal, but sometimes they would be very rude towards me. The dress is beautiful and i would definitely buy from these guys again. Thanks for an awesome homecoming dress, guys! :D
I never received my shipment. I waited a full month and only got one dress, when I emailed information on my shipment they sent me a false UPS link.
Tip for consumers:
Expect to get items past a month or never.
Products used:
Dresses
This company is so fraudulent, imitation of name brand dresses made poorly, shipped from china using a local CA address.
I bought the floral cowl neck high slit slip midi dress in sage green and when the dress arrived, it was definitely not the same dress. The pattern on the dress was a different floral print from the one in the model and the material was very cheap. I should've done more research because all the model photos on their website are from different websites. I tried to leave a review on their website under this dress but they did not approve it. This just goes to show that they only post positive reviews on their own website. DO NOT BUY FROM THEM YOU'RE NOT GOING TO GET THE DRESS IN THE PICTURE
I made an online purchase for almost $400 for my daughter's prom. I immediately became suspicious because I didn't receive a confirmation email. I began researching and found numerous warning from other customers. I contacted the company who manufactures the dress and they said there are none available, even though The Rose Dress happily took my money, claiming to have one. I put a stop on my credit card. By the way, I have received no message from The Rose Dress stating that my dress will or will not come. Stay Away!
I ordered a dress two weeks before an upcoming wedding. I waited a week and went on the site and used their live help to get a status update. This was the only option available to me (other than calling), as I never got any kind of email confirmation.
The girl in chat told me my order was on hold as I had supposedly not selected a color or size when checking out. I don't understand this as it would not let me checkout without choosing them. I asked why I wasn't notified there was a problem with my order, the girl claimed I was sent an email, however after searching my inbox and spam folder, no email was ever sent. I then asked her to see if it was too late to get the dress (wedding now one week away). She wanted me to give her the item number of the dress before she could tell me. HELLO, you have the order, why don't you figure it out yourself?
I gave up at that point, as obviously this is some kind of amateur operation, and I had zero faith in them. Avoid this place at all costs, unless you don't care about putting your special event clothing in jeopardy.
I purchased a dress on the Rosedress.com. I guess the old saying "you get what you pay for" applys here. The dress came and was beautiful, I tried it on and it seemed fine for my daughters wedding. Until the day of the wedding, I guess I didn't spend a lot of time looking at how it hung on me. The dress was lopsided, it was longer on the right side shoulder strap, so that my bra strap was exposed, and there was no way to fix it. I spent the whole day readjusting myself. Do not buy from them, spend a little more on a nice dress, the sewing quality was terrible. If you try and return it, you get pennys back on your dollar because you pay for handling, restock etc. I threw the dress into my "Goodwill" bag, they might not even take it!
My names Emily and when I ordered a dress online for my daughters prom and got the dress within a week. When I got the dress though it had a huge glue stain on the front and when i tried to return it they only accepted store credit along with a return fee. We paid extra to send it back and when i tried to contact them through the phone they wouldn't answer, i called multiple times. When on this website don't expect good costumer service. Also i tried to buy another dress for the store credit and they told me the manufacturer didn't have the dress even though it says on they're website that they have it in stock. I tried to live-chat with them and when i finally tried to get things cleared up the operator disrepectfully ignored me, This website "guarantee's" great service but i got everything but that. Never buy from this website, they will try to take all your money slowly but surely.
CREDIT CARD FRAUD! BEWARE!. I RACKED UP A HOST OF UNAUTHORIZED CHARGES FROM THE UK AFTER SHOPPING AT THIER SITE. CUSTOMER SERVICE IS HORRIBLE!
http://t.co/U461CLcr, your online retailer for affordable prom, homecoming, mother of the bride, evening, cocktail, and bridesmaids dresses.
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