POOR QUALITY
This is a Chinese company, and if you want to return your dress, you must ship it back to China at your own expense. I managed to get a U.S. return address, but after I sent the dress back, the company claimed they never received it and told me to file a claim with UPS to get a refund.
Additionally, the quality of the dress was very poor. The beads were falling off, the inner fabric kept sliding down my legs, and the tail was very long, dragging on the ground.
If you want to return their cheaply made overpriced product, you have to pay shipping to China plus taxes. They ship to you from Huntsville NY. This company is a scam. Sized for petite Asian women, not U.S. sizes.
I bought 3 dresses from them but made sure I can return within USA and they lied. I now have to spend $100+ to return back to China.
Their website indicates they are in Texas, the package shipping label was from NY but they have you return to china at customers cost.
DO NOT BUY DRESSES FROM THIS COMPANY.Their quality is bad and their sizes are wrong.You can not get your money back with them.I lost my money,do not loose yours
Im not one to normally order online and Rosedress has once again violated my tender optimism by mailing out what looks to be a cheap, paper-like, imitation of the dress pictured on their website. I ordered a small and it's typically rare for me to have issues with sizing but this dress provides a really awkward fit. While I expected the sleeves to be oversized and loose, I did not expect the chest area to be the same. The fabric feels papery and thin, and even though I bought this for a wedding, it's definitely not something I plan on pulling out if my closet anytime soon.
Also the sleeves in real life are not translucent.
Very useless people, they don't know how to solve customers issues. I ordered my birthday dress on this company and it's been 2 months I haven't received it and I wrote millions time's asking for a refund nothing has been done. First time I use this website and I wish I read the reviews, am so disappointed
I ordered a dress it took a month to get to me and was absolutely terrible quality. Looked nothing like the picture. I returned it in under 24 hours and had to pay for the shipping to return. It's been 30 days and they said they never received my return and asked for the tracking number. I didn't keep the receipt because I didn't think I needed to. Now I'm out $50 for a terrible dress and $10 for shipping. Also customer service took 9 days to get back to me. Please save your money and don't shop from this store.
This company is a scam. I ordered my wedding dress with enough time to arrive for my wedding. I requested to cancel for a full refund over 10 times and they are refusing me a refund. They won't address my request. I've even threatened with legal action but they kept replying sorry for delay will ship soon thanks for patience. I've been married now 2 months and I still have not received the dress or a refund. This company should be canceled from scamming people.
The dress is not the same as pictured on the website. The bodice is totally different and the way it is attached to the bottom half of the dress also different. Fabric is not as pictured. I feel that it is poorly made and not worth the price tag. I'm sending it back today. Hopefully they refund my payment in full. I really was hoping this would be a company I would continue to order from. I'm very disappointed in rosedress.com
I ordered an elegant white sweetheart dress from here that was "on sale" for $80. When the dress came the material quality was terrible and the sizing was completely off. I attempted to get back into my account to return and the site said no longer available. I sent emails several times and waited a week for any response. I finally requested a refund they paypal and magically rosedress responded to that. They promised a full refund to return the dress as soon as it was received. After sending it back and getting a confirmation it was received i never got my refund or had my emails responded to for over 1 month. Finally got my refund through PayPal nearly 3 months later. I also found the EXACT same dress on chicme for $27.
I ordered 4 dresses that came with NJ address however only two of them came very late. The other 2 didn't show up. I asked to return the first batch and the return goes to China address that the customer pays. It is very expensive to mail to China! Don't buy from them!
I wish I would have done my research before buying my dress that took three weeks to arrive. Not only was shipping much longer than expected, but the dress is not the same one. The color is way off, and the lacey fabric was not as pictured. I normally don't buy clothes off websites I am not familiar with, but I am going to a wedding and decided to take a gamble when I came across the beautiful green dress I saw on Rosedress.com I will never purchase from this site again and wouldn't recommend anyone else doing the same.
This company is using an American office address that they are not authorized to use! Based on research this is a company locating in China. If you are returning items to the address in Aurora they are being returned to you as this company does not have a local office.
I placed an order in December and I did receive a confirmation email. I knew the package would arrive by mid January, so I was on the lookout. No package came. I contacted the company and they said package sent but delay with delivery. I waited then contact again, they told me package was in transfer station. Waited again then contacted again this time I asked for a refund, I was told if it got lost in transit they will resend the item. I said ok. Waited... nothing happened, so I contacted again, this time no reply. It's been 5 months now. SCAMMERS!
I decided to give the website a try since I really liked the clothes and it had some good reviews. I regret it now. The dress is not the same in the picture. It is a cheap knock off. It wasn't even the same color. I'm currently still trying to return it. However, the customer is expected to pay for the return label which is something I've never heard of from a legit company. So I'm about to spend money to return this knock off dress and I'm concerned if I'll get my refund. Definitely getting a tracking number.
I made an online purchase for almost $400 for my daughter's prom. I immediately became suspicious because I didn't receive a confirmation email. I began researching and found numerous warning from other customers. I contacted the company who manufactures the dress and they said there are none available, even though The Rose Dress happily took my money, claiming to have one. I put a stop on my credit card. By the way, I have received no message from The Rose Dress stating that my dress will or will not come. Stay Away!
I ordered the purple galaxy dress made by cinderella divine on the website. It was absolutely beautiful when i received it, and fit my body perfectly. The customer service was marginal, but sometimes they would be very rude towards me. The dress is beautiful and i would definitely buy from these guys again. Thanks for an awesome homecoming dress, guys! :D
I bought the floral cowl neck high slit slip midi dress in sage green and when the dress arrived, it was definitely not the same dress. The pattern on the dress was a different floral print from the one in the model and the material was very cheap. I should've done more research because all the model photos on their website are from different websites. I tried to leave a review on their website under this dress but they did not approve it. This just goes to show that they only post positive reviews on their own website. DO NOT BUY FROM THEM YOU'RE NOT GOING TO GET THE DRESS IN THE PICTURE
I purchased a dress on the Rosedress.com. I guess the old saying "you get what you pay for" applys here. The dress came and was beautiful, I tried it on and it seemed fine for my daughters wedding. Until the day of the wedding, I guess I didn't spend a lot of time looking at how it hung on me. The dress was lopsided, it was longer on the right side shoulder strap, so that my bra strap was exposed, and there was no way to fix it. I spent the whole day readjusting myself. Do not buy from them, spend a little more on a nice dress, the sewing quality was terrible. If you try and return it, you get pennys back on your dollar because you pay for handling, restock etc. I threw the dress into my "Goodwill" bag, they might not even take it!
GARBAGE IN EVERY SINGLE WAY. DO NOT PURCHASE! My dress was 100% see through and my nipples showed out of the top. They ignore your emails and won't send you a refund as promised. SCAM!
The Rose Dress has a rating of 1.1 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. The Rose Dress ranks 275th among Wedding Dresses sites.