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ThermoSoft has a rating of 4.9 stars from 1,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating, and sales rep. ThermoSoft ranks 2nd among Flooring sites.
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The planning of a new master bathroom in my attached barn was easy with the help of Mitch, who led me through measuring an empty space and imagining exactly where the tub, vanity, toilet and walk in shower would go so that the order would be accurate. And this always seemed to be after 8 p.m. over several days when I had time. Mitch was always available. The ordering was easy; WarmStep under our antique chestnut nail down bathroom floor, as well as ThermoTile in our walk in shower with a pebble stone floor. The easiest part of this two-year project was deciding/measuring/ordering the heat for the flooring. We've been finished since last spring. This winter, the heating beneath my bathroom and shower floors is working wonderfully. Add in my remote control heated toilet seat, and this has fast become my favorite room in the house! Thanks Thermosoft.
They did resolve the issue Our system had a failure after a few months of working. Rounds of various testing machines. Was told on the phone that they would fix it and make it right. I always asked for email confirmation - nothing. No real support just bull on the phone. For that money i had floor heat for a few months - now nothing. The wire failed The folks on the phone are basically just liars.
I had a great salesman that walked me through the process of measuring and ordering. Once we got the product, however, we couldn't get any response from his number and we tried entering our number on the website for a call back and... nothing. We eventually figured it out but had to pay our electrician for 6 hours because we couldn't get any service people to help us. I like the product but I'm suspicious of the service that was promised. Be sure to get all the install details up front!
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Hi Deanna, we're glad you had a good experience measuring and ordering. We're sorry we couldn't connect afterward. This is unfortunate and we want to make sure your next experience is much better. If you have any further questions please contact me directly at (800)308-8057 extension 49 and I'll make sure to connect you to the right person.