Lewis and his team's customer service knows no bounds! Every step of the way with my order they kept me continually updated and even liaised with the designer over some complications which resulted in my very own bespoke ring. I requested that I needed this for a very important event and to ensure that it was with me, Lewis drove the ring down and delivered it to me personally. Can't thank the team enough and it's been the best service I've ever experienced. Already planning my next purchase!
I was encouraged to browse by my husband not intending to buy. I was pleasantly surprised at the quality and designs of the products on offer.
The staff were very friendly and welcoming not to mention knowledgeable on their goods. I ended up buying a beautifully made leather backpack ideal for every day use and long / short haul flights. By buying this bag I am supporting local talent
Came across this amazing little store in Covent Garden with such a great atmosphere and lots of wonderful jewellery, the staff there were very friendly and so helpful explaining to me about all the different designers and their jewellery. I bought a pair of earrings and will definitely be going back and buying more thank you the Pommier.
I bought earrings for my sister and the staff made me feel welcome but didn't impose, even with the cosy feel of the shop. I love the small details in the product and the variety is great too. Thanks, il be back to purchase more for myself!
The Pommier has best in class customer service. Lewis was the one who helped me with my order, which was a custom made necklace from France. Needless to say, it wasn't an easy order. He communicated throughout the whole process and reached out once I received the item as well. Wonderful, wonderful service. Thank you so much!
I stumbled across The Pommier on my lunch break one day and had a browse. There is such a diverse range of collections that there is something to appeal to everyone and the staff are very helpful and friendly. Also, being able to deliver to your house for free is a marvellous idea and perfect for Christmas shopping!
Popped in yesterday and bought a ring from one of the designers. She was so helpful letting me try on all the different sizes and styles. The one I decided I wanted wasn't in stock but is being sent out this week. She also said I could exchange it for a different size if it wasn't perfect as when I was trying them on it was a really warm day. All in all very friendly, helpful and accodating. Thank you!
Lewis is personable and knowledgeable and was very helpful in replacing a defective item. I like that the business stocks and encourages small independent brands.
I'm so glad I found this website I was on the hunt for brit stitch bags. The shipment was fast paced however, I was unable to view my tracking of my package. I sent an email to the company about my issue. They got in contact with me less than 30 minutes later. They touched based with me multiple times to address my concerns. This company has by far treated me with the best customer service experience.
I am thrilled with my beautiful necklace from Origami which arrived just 1 week after ordering - and that's from France to New Zealand! I would highly recommend The Pommier's service and love their collections. Thanks so much.
The Pommier's customer service was excellent. I returned an item which was delayed by the French postal service. The Pommier actively tracked it for me, and no matter what time of day I emailed, they replied pretty much immediately. They refunded my money with no questions asked and without hesitation.
Quick and honest approach from seller. I didn't feel pressured to buy, rather I was shown a variety of options so I could find the item I was looking for.
Absolutely amazing to have met the designers behind the good work. Having them available to custom fit my purchase to my size was just more than I could have wanted. Thank you for an amazing day.
This backpack is the most beautiful handbag/backpack I have ever had... The bag feels very precious and I can see it as a long lasting good knowing that it will age very well...
I knew that it was going to be beautiful but I still was impressed by the product itself... For me this bag is as precious as a piece of jewellery and it was delivered really fast and very well packaged... THANK YOU!
I am so glad I stumbled across The Pommier one afternoon. Staff were very helpful and patient, and the jewellery on display was stunning. I found a special piece for a special birthday. Thank you.
Iv purchased a few times from The Pommier now and I love the site. They have exciting designers and products and I love how everything is handmade and from so many different countries, its like the ultimate ethical fashion catalogue!
I purchased the cutest bag on the Pommier. I love it so much I purchased two more in different colors. The quality is fantastic and I can't wait to use it!
My purchase came quickly and is so well made.
The Pommier is a realible and efficient website, I coulis ordre quickly and easily even if English isn't my mother tongue. I got All the information I required about the shipment and the delivery was quick. Finally you offered the best value for money.
Can't thank Lewis enough, really enjoyed the experience as he was so helpful and patient We got there in the end!
THEPOMMIER.COM has a rating of 4.9 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with THEPOMMIER.COM most frequently mention and customer service. THEPOMMIER.COM ranks 591st among Marketplace sites.