First few purchases was okay and got fast responses but after downloading a Plr off there site that's in a unusable format and the files corrupt when trying to change file type, I have ask for help 3 times they have completly ignored me for over a week when normally they reply within 24 hours. I definitely won't be using this website again
theplrstore.com is the ultimate consumer experience, from its wide selection of easy to access products, and, a customer service department that will literally bend over backwards to make sure you have no issues, truely theplrstore.com is the mecca of plr services and goods.
My previous review was a bit salty, and more about the lackluster support. Due to 'life' throwing a few curve balls, I was unable to do much with the site, so let it languish, with the intent of coming back to it. With hosting, security and a few other accounts coming up for renewal, I thought I'd check in on the site and see about reviving it. Surprisingly, the site is completely wiped out. Nothing there but a blank slate. Of course I have no idea about the who, what and why's... What I do know is, there was only one other person who had the login information to access the site. Hm...?
This issue was resolved nearly a year ago.
This customer was provided install service twice. The original installation, and then a second installation, at no extra cost to him, because he had taken the site down himself due to a misunderstanding and frustration.
Our last correspondence was September of 2019. The site had been removed once again, and I let him know that it was no doing of ours, and to reach out to his host to see if something had happened on their end. I took some much-needed family time away from the business and in the interim, he wrote the first review. I expressed my surprise as to why he was upset and angry with me via email, as I had bent over backward to help him out with this site over time. I had installed the site twice and did everything I could to make sure it was up and running. We had agreed that it would likely be best that we parted ways at that time.
The correspondence had been left at that. I am not a malicious or conniving person, and have not touched the site since the second installation. I do not know what happened when it 'disappeared' during our last email exchange, when I suggested his best course of action was to reach out to his host to see if they could dig through and possibly find the answer, and even provided install instructions for him as he expressed the view that he would upload the information himself. I do not know if he re-installed the site at all, as I have not revisited it and would not stoop so low as to log into a customer's website and wipe or adjust anything at all, even if there have been disagreements. I resent the implication that we would do something like that to our customers, as we never have and never would.
After five days and after reading this review, the seller did reach out to me. Clearly not happy with the review I left here. And especially bothered by my stating he blew me off'.
One of the biggest differences between a brick-and-mortar business and an online business is the accessibility. He mentioned that he had taken some time off to spend time with his family. If a brick-and-mortar business closed their doors for 5 days just cause they could, they'd be out of business. So, I appreciate the attempt at a guilt trip, I'm not buying it.
I understand that the internet allows people to throw stuff up to sell, and to automate things very effectively, but to expect folks to invest their money buying your products, only to discover the business is closed with no idea whether it's going to open again, is really disrespectful of your customers.
He closed saying that even though he went above and beyond (which he did, the first time around and even now - though after 5 days), and because I stabbed him in the back, that we should go our separate ways.
He sold me a PLR products and never wants to be bothered again, yet he didn't offer a refund. I'm inclined to agree, but then I paid good money for the product, I should be able to put it to use.
He seems like a nice guy, but he sure doesn't want to be bothered with customers.
First off - I'm a newbie when it comes to online marketing, and it was suggested to me that a good way to get started is through Private Label Rights (PLR), products. After an online search I found the PLR store, and purchased a $47 dollar product, paying extra for them to set up.
I provided all the set up info and waited. Now what happened next is 100% my fault. The site was there but I could not access it to do anything with it. I sent an email, and received no response. Having been burned on several occasions by shady online marketers, I kinda flipped out and figured I got scammed again. Dang. So I torched the site, change all my access info, and sent a blistering email to the seller.
Surprisingly, the dude responded, and was kinda like, huh?! So, I explained the situation from my perspective, and he basically was, dude you're way off-base. He even agreed to re-install the site at no fee. Which was very cool.
So, a couple months went by without me doing anything with the site - as I got tied up with my "job". This week I had some time, so decide to see what I could do. I typed in the domain name, and zip. I went to my host and checked out cPanel, and nothing. I mean the domain was there, but the data was toast.
I reached out to the seller, to see what kind of support was there. He checked out the situation and confirmed, yup the site's gone. Must have been your host.
So, I figured, OK, looks like I've got to load the thing myself. But I needed some basic clarification, so I reached out to him again. This time, he's just blew me off.
I actually thought, that if he responded and was upfront with me about the limits of his willingness to help, that maybe one of his other PLR products was a self-help website builder kinda program, that I could buy.
So, the reason for the "Meh" rating is, the seller not wanting to be bothered to even respond - with a polite, sorry can't help you with that - yet he's still sending me sales emails trying to sell me new programs.
I also think, given his site promises support, that even though it's not his fault, that it is a good business practice to offer some amount of help - even at a price.
Given the size of his site and the amount of products, I'm surprised he hasn't found somebody on Fiverr who he could direct people like me to, for such help.
That's one of the downsides of online businesses - once they start making sales, it's too easy for them to blow-off their existing customers.
theplrstore.com offers timely and professional customer service whenever an issue arises with their inventory. Their product selection is varied, and easy to navigate from any device as well.
I've been looking for a simpler way to get an online store up and running, and I came across the PLR Store with the turnkey affiliate websites. I'm pretty website design and configuration savvy, and I have a web hosting reseller site and have been doing web design and programming for over 10 years.
The price was, at the time $27 for the turnkey/affiliate website. I should have known better, as other PLR sites were selling similar sites for hundreds of dollars.
I purchased the website, downloaded, unzipped the files, and carefully read through the six page PDF instructions before I did anything. The instructions were pretty straight forward and I already had a domain with a subdomain I could install the website.
I'll not go into the 3 and half hour horror story of trying to get the website working, suffice to say, these were the biggest problems with the website:
- WordPress version 3.
- WordPress Theme that does not work.
- There are Links pointing to gotosvaka.com - what the freak is that?!
- Nowhere in the install does it have you create a WordPress ID.
WordPress is at version 5.5. The instructions stated: "This package comes with the complete WordPress blogging system, there is no need to install WordPress, it's included." That sounds great, but it sucks, because there's no way to update to the newer versions of WordPress. And with that, my web hosting support had to disable and put a different WP Theme for the website to even load properly, because the theme was outdated.
Apparently, there's a default admin ID, with the password *******, which gets created. Again, not documented and what the freak?!?
Overall, the $27 "turnkey" website cost me over $250 in time and effort of not only me, but the web hosting tech and whomever else he had to contact to get this outdated WP website working. Not worth it, as I still have to update links and articles. I got what I paid for; next time I'll just spend the $200 to $500 for something more current and that's works.
Avoid buying anything from PLR Store.
Hi Lenise,
I'm sorry you had a hard time. We do have a support button at the bottom of every page on our website, should you have trouble with any of our products.
Looking through tickets and our email, I don't see that you reached out to us. We're more than happy to help and remedy any issues or problems that might occur, but we can't do that if we don't know that something is wrong.
If you still need assistance, please reach out to us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Charlie, I do apologize that we did not get back to you sooner. It was not our intention. My bad, I take responsibility. I replied to your support ticket twice today, much earlier. I also converted the all the videos you had trouble with for you and sent you link to download them. Sorry for there was a delay, we were not ignoring you. Things happen in life that cause delays.