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ThePerfectRug

Overview

ThePerfectRug has a rating of 4.2 stars from 465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention and customer service. ThePerfectRug ranks 854th among Home Decor sites.

service
14
value
15
shipping
16
returns
4
quality
13
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6,245 reviews
How would you rate ThePerfectRug?
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Frances C.
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Great concept, good website, love the free samples - but I didn't find exactly what I was looking for. Maybe next time.

Date of experience: October 19, 2015
Trang O.
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Sample was received
June 27, 2017

Sample was received. However, it does not go well with my furniture so unfortunately I will not be ordering the rug.

Date of experience: June 27, 2017
Stacy H.
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Website is a little confusing
September 11, 2014

Website is a little confusing. If we like the sample, I will call for all of the color options. Thanks!

Date of experience: September 11, 2014
William R.
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I have two other rugs that I have ordered from The Perfect Rug and am very pleased with both. This is my Christmas present to myself. Thank you.

Date of experience: December 26, 2016
JaTasha J.
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Love that I can custom make a rug to my ideal size. I appreciate the different selections and colors.

Date of experience: July 14, 2015
MARY a.
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Great selection, great variety of colors, sizes, and textures, was able to order free samples before ordering rugs.

Date of experience: November 11, 2020
James R.
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Great rug at a fair price
April 29, 2017

Great rug at a fair price. Shipment took longer than 15 days and had to call to follow up on order versus getting a notification.

Date of experience: April 29, 2017
ana m.
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Everything seems super easy to navigate and love the professionalism and how quick I received my order.

Date of experience: June 12, 2017
Ben R.
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Fine except "live chat" prompt and link was not available. Why prompt for something that isn't operating?

Date of experience: September 9, 2020
Suzanne G.
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I only ordered samples
September 16, 2015

I only ordered samples. Decided not to buy a full rug for the area but if I do I will definitely consider this company

Date of experience: September 16, 2015
Tim M.
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I had a very odd shaped rug
April 12, 2015

I had a very odd shaped rug. I e-mailed a drawing with the dimensions and it was exactly as drawn. Great customer service. Thanks.

Date of experience: April 12, 2015
michelle g.
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This is great I am a designer and have been looking for a source that would let me do sisel wool with simple boarders!

Date of experience: September 7, 2015
Shelia U.
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Great website for customizing rugs...
August 23, 2020

Great website for customizing rugs...easy and flexible. The samples I ordered were so nicely packaged and labeled. Will definitely shop here again.

Date of experience: August 23, 2020
Charlotte S.
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Easy website to use
September 9, 2018

Easy website to use. The seagrasses look very much alike. The cost is just too high for some of my clients.

Date of experience: September 9, 2018
John W.
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I'm very satisfied overall
January 25, 2017

I'm very satisfied overall. Unfortunately, none of the samples appeared to work in the space where I was hoping to place a runner.

Date of experience: January 25, 2017
Teresa B.
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I'm so delighted to get samples because ordering online without viewing/touching the product is SO risky!

Date of experience: April 28, 2016
Will K.
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Great experience
September 27, 2017

Great experience. Delivery was a little longer than expected, but quality product for a reasonable price.

Date of experience: September 27, 2017
Melissa W.
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Everything about this order was perfect
February 1, 2017

Everything about this order was perfect. Timeliness of delivery, quality and price of product were excellent.

Date of experience: February 1, 2017
Roberta M.
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I have purchased a rug from you in the past for a full sized bedroom in my home. And now I am very satisfied with this order.

Date of experience: December 26, 2016
Penny M.
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Excellent website and ease of shopping
February 25, 2019

Excellent website and ease of shopping. We appreciated the communication during the shipping process. Our rug came just as we expected.

Date of experience: February 25, 2019