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The company exhibits a mixed reputation, with notable strengths in product quality, competitive pricing, and efficient delivery. Many customers express satisfaction with the helpfulness of the staff and the overall shopping experience. However, significant concerns arise regarding customer service responsiveness, particularly in cases involving order cancellations and issues with software activation codes. Some customers report difficulties in obtaining refunds or support, leading to frustration and distrust. Overall, while the company demonstrates potential for customer satisfaction, addressing service inconsistencies and improving communication would enhance its reputation.
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I located this business via Google search to purchase the new 2023 tax software for $40. The business failed to send the activation code. The business sold a USED copy of the HR Block software instead of a new software package as I had purchased. They have failed to respond to any email or contacts from my credit card bank and the BBB contacts. After over two or more months, BBB advised that they failed to contact them to respond to the inquiry and BBB was closing the issue as unresolved since they failed to respond. Seven months later, I receive a letter from the BBB with a resolution of a $40 credit for their platform and sorry, it's been too long to give you a refund. Really!?
Through the merchant's web site, I purchased H&R Block tax software from seller in January 2024. The full $40 was charged to my Mastercard. The seller emailed me a link to download the software directly from H&R Block but never provided me with a license / authorization code to activate the product. I gave them numerous opportunities to provide the proper license but they never did. Thus, I received nothing of value since the product could not be opened or used. In the end, I had to buy the same software from another vendor and never got a refund.
The computer you sent is very well wrapped. To acquire the merchandise, I contacted your staff via chat. And they were quite helpful. I am very pleased. Thank you kindly. Trew live-chat was quite helpful. He assisted me in selecting an appropriate arrangement. I placed the order at 2:30 p.m. on Friday, and it arrived at my door by Monday lunchtime. Thanks
They sold me a bespoke PC. The quoted build time was 6-7 days, yet the setup was finished and shipped to me in three days. The computer arrived in a robust, well-packaged box, with all instructions, manuals, and extra parts neatly contained in an attached bag.Thanks
I purchased a PCIE m.2 SSD from this site. Reasonable pricing and lightning-fast shipping (ordered Friday, delivered Saturday!) I was also able to pay through ViaBill, which allowed me to divide the payment into ten payments, which I appreciated. Thanks
I got a great deal on my screen, a very reasonable and low price for a high-quality budget screen. The ETA was for two working days; because I purchased it on Thursday, it would also take me the weekend, for a total of four days. The screen arrived the following morning! Excellent service and prompt delivery.
And they even call me as a courtesy to discuss anything regarding the packaging of one of the things I ordered. It's a minor detail, but in my perspective, it's a bonus!
It was simple to locate information, place an order, and receive the computer. The delivery was quick. There are clear instructions for activating the programmes.
Until now, the PC appears to be in good working order. I appreciate how quickly you responded to the support email I submitted.
A large range of products is also available at reasonable pricing.
I was given an anticipated delivery date right away. I was notified that it would be delayed by four days (due to a weekend) and was given the option of selecting alternate products. Stayed with the initial order, which arrived a day after the estimated estimate. Throughout, I felt educated and included! The product is wonderful, and the package is effective, with minimal wasted space!
I obtained a discount on the TurboTax programme that I use every year. It downloaded and installed quickly and easily on my iMac. The directions were straightforward. My return has already been submitted to TurboTax.
The merchandise was delivered on the scheduled date (There was some delay because it was not in stock when I ordered it). They called me (pleasant, polite, and in English) to choose another pick-up location because the one I originally selected could not accept shipments that size.
Staff who are responsible and responsive. Fast delivery and high product quality.
I bought a NZXT C-650W 80+Gold power supply. I was assured it will come in 5 days. I was pleasantly surprised to learn that it will arrive sooner the next day. I always get my computer parts from here.
Everything went swimmingly. This was my second purchase, and everything went off without a hitch. I would suggest it and would buy it again.
The Pc Connect store has excellent prices and service. Extremely good experience, staff understands everything about the hardware in store (think they're nerds too), reasonable prices. I exclusively shop here for HW since I know what I'm getting and it's only the best. Thanks
Digital download for TurboTax Premier 2022, Key Code was inoperative and when was factchecked by TurboTax support team the key code was inactive, no resolution through The Pc Connect Store website, thanks to PayPal for resolving the issue.
Don't waist your money or time with The Pc Connect Store.
Ordered some turbotax and waited for the code for a day. It turned out they just cancelled my order for no reason. I am 100% sure that i confirmed what ever they needed for the order. This is a scam. I think they took my information for something esle. Be careful!
Just installed TurboTax Premier 2022. Excellent experience; product activatation code arrived in 4 hours of order placement. I would definately order from PC Connect Store. Great price
Cancelled order for no reason twice now. Received 3 different reasons from their *******@mail.com. I think they just stole my data (address/ phone/ email). Getting spammed. Glad that I used paypal and didn't share my credit card number. Did get the refund within hours of getting charged.
Almost everything in my room is from ThePCConnectStore great company all the packages Come on time. Excellent service thank you. I Ordered a Digital Media Receiver - a very Very good service thank you.
The PC Connect Store Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations, etc). As a buyer, I've had to contact their customer service dept. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.
I brought Stereo Headphone Gaming Headset from The PC Connect Store. I placed my order online and within 24 hours I received the product. Thanks to The PC Connect Store.
1. The email domain they list is: the *******@email.com (is there such a domain: email.com?)
2. My order was cancelled for no reason.
3. The given phone number(s) never give any response: ALL FRAUD