• The Needed Necklace

The Needed Necklace

Overview

The Needed Necklace has a rating of 1.4 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Needed Necklace most frequently mention customer service, tracking number, and business days problems. The Needed Necklace ranks 111th among Discount Jewelry sites.

  • Service
    10
  • Value
    9
  • Shipping
    9
  • Returns
    2
  • Quality
    7
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Absolutely terrible, or should I say, non-existent customer service!
How would you rate The Needed Necklace?
Top Positive Review

“Good transaction.”

Scott G.
8/12/17

I am very frequent shopper on eBay. I ordered a ring from them and it arrived as expected within a reasonable amount of time. The ring was as advertised and my wife really likes it. I also understand people are always fast to write bad reviews and rarely write good reviews as they are pleased with the transaction and move on. Thank you for a good transaction. A suggestion for improvement: Interactive Shipping and tracking for customers is a must these days - that is lacking here.

Top Critical Review

“Bracelet for Granddaughter”

Sharon M.
1/25/22

Cannot track the item, then get email saying it has been lost. No further information is available. Scammed my money. Never saw item. Do not buy from this company.

Reviews (131)

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Reviews that mention popular keywords

customer service (18)
Thumbnail of user ralucac7
1 review
0 helpful votes
September 3rd, 2022

I ordered two pair of earrings before Xmas (last year!) and I actually received two pairs of beautiful earrings a couple of months later. The problem: they were not the ones I ordered. The reason I'm still giving two stars is because the earrings I got were beautiful! Never wore them for another two months, thinking that they might want them back in exchange for the ones initially ordered. I exchange more than half a dozen messages on messenger and every time it seemed there is a new person reading about my complaint, asking again and again 'what's the problem?' I eventually started wearing the earrings I got. Too much aggravation and I realized that this is their tactic in dealing with the customers: 'if we wait long enough, they'll get sick and tired of complaining and will be fine! We are so far overseas that nobody can reach and harm us!' Now, reading other people complain, I got the idea that I'm actually one of the lucky ones. Mad, but lucky.

Thumbnail of user susana478
2 reviews
1 helpful vote
October 7th, 2019

Two specific issues with my order (a ring):

1) The style of ring I received, while similar to the one advertised that I ordered, is a different design. It is a more simple design, lacking the detailed band shown in the picture.
2) The description listed says "black gold filled"; however, the "black gold" finish began to wear off almost immediately and within 5 days, the prongs holding the center stone were completely showing the copper metal underneath, as is the actual band itself.

I understood that I was ordering from a company in China and that the shipping time would be long. It was, but that was expected. For $34.99 plus tax and shipping, I knew I was not purchasing an exceptional piece of high-quality jewelry. But I was not anticipating the "black gold" rubbing off almost immediately.

I read many bad reviews of this company online. Most were simply angry about the long shipping time, which I was already expecting, so I decided to take a chance. Companies from China have a bad reputation; many absolutely deserve it and consumers who do not research companies before purchasing learn the hard way. The Needed Necklace is aware of the cheap materials used in their jewelry. Now, so am I. And so are you.

Thumbnail of user kathys347
2 reviews
2 helpful votes
June 11th, 2018

I ordered the topaz November birthstone ring, twining flowers, and was surprised it came just a few days after ordering it. However, I have large hands and wear a size 11 ring, which is what I ordered, When I received it, it can't be larger than a size 8 at most as it only fits my pinky, but the package says it is an 11. I have just contacted them by e-mail, so don't know yet how good their customer service is. The ring is beautiful, though the size if the set is very small. I just wish it fit!

Thumbnail of user debiw7
1 review
2 helpful votes
January 30th, 2017

Ordered January 3rd and to date have not received. Stated would receive aroun 15 business days. Also to contact anyone for help is ridiculous. You go to the site it tells you to go and it takes you back to the same site (contact page) so therefore I can not get help to inquiry about my ordered that has been paid for. Not a happy customer at this point.

Thumbnail of user phyllisf11
1 review
6 helpful votes
December 7th, 2015

I ordered 2 only received 1. I've tried to reach somebody but that seems to be impossible. I received the 1 approx. 2 weeks ago. Tracking says 2 were sent but that's not so

Thumbnail of user emilys82
Emily S. – The Needed Necklace Rep

Hey Phyllis! I apologize you had an issue with your order with us! I do not currently see any emails or Facebook messages from you to us. I would be more than happy to get your your missing item sent express for you ASAP or issue you a refund for the missing item :) As I do not want to exchange any of your personal info or shipping info here please email us at info@theneedednecklace.com or you can contact us via Facebook message on our Facebook page here: https://www.facebook.com/The-Needed-Necklace-378594485549960/?fref=ts and we will get back to you right away regarding your order :) Thanks!

Thumbnail of user kathyk43
1 review
2 helpful votes
December 16th, 2015

My account was charged on Nov. 25, but was told my order was incomplete. Placed another order Dec. 13. Wanted this for a Xmas gift!

Thumbnail of user emilys82
Emily S. – The Needed Necklace Rep

Hey Kathy, I am not sure what info you were given that your order was incomplete but your order on Nov 25th shipped and I can see from the USPS tracking # LS294871415CN that it was delivered :) If you want us to cancel your order for the same item on Dec 13th please email us at info@theneedednecklace.com or you can message me here and I can take care of that for you :)

Thumbnail of user kyleed1
2 reviews
2 helpful votes
December 23rd, 2016

I wanted to update my post regarding my necklace not arriving. I got it late Jan, about 10 wks after ordering. It was cute but not high quality. Still not recommended but at least not a fraud.

Thumbnail of user tiffanyh38
1 review
7 helpful votes
December 7th, 2015

I looked for reviews before ordering and found nothing. I should have checked harder because on their facebook page there are comments on their post about people not getting their orders on time or ever. I wouldn't order from this site again. My order is still pending and it has been over a week when they say it should only take 48hrs to process. Only time will tell whether my product ever arrives. If you try to contact them via their website the form never sends your message. I sent them a message via facebook and have yet to get a response.

Thumbnail of user emilys82
Emily S. – The Needed Necklace Rep

Hey Tiffany! I just checked and I do not currently see any emails or Facebook messages from you to us. I would be more than happy to assist you with any shipping or tracking info you need for your order :) As I do not want to exchange any of your personal info or shipping info here please email us at info@theneedednecklace.com or you can contact us via Facebook message on our Facebook page here: https://www.facebook.com/The-Needed-Necklace-378594485549960/?fref=ts and we will get back to you right away :)

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From the business

Here at The Needed Necklace, we are a family owned business that prioritizes a combination of quality and affordability.

After working in retail for over eleven years as a manager and a stylist, I spent five years working as a personal shopper for private clients in Chicago, which included helping the stylist at Harpo INC. in Chicago for makeover shows on The Oprah Show.

While I’ve always loved accessories, believing they could complete beautiful clothes into a complete (and unique) outfit, I found that most jewelry was either lacking in either the quality of the piece or the affordability of the price tag. This was a huge frustration, as I wanted both quality and variety in my wardrobe so that I could mix and match different pieces with my clothes, but found the price tags too steep.

I wanted to provide my fellow style-lovers with good quality fashion jewelry for every occasion that could fit into anyone’s budget, and that’s why I started The Needed Necklace with my husband in 2015. As we continue to increase our inventory with new, bold, beautiful pieces, we are excited to help you with all your fashion jewelry needs!

If you have any questions for us you can fill out the "Contact Us" form on this site or fee free to email us at info@theneedednecklace.com

Business History

I wanted to provide my fellow style-lovers with good quality fashion jewelry for every occasion that could fit into anyone’s budget, and that’s why I started The Needed Necklace with my husband in 2015. As we continue to increase our inventory with new, bold, beautiful pieces, we are excited to help you with all your fashion jewelry needs!

If you have any questions for us you can fill out the "Contact Us" form on this site or fee free to email us at info@theneedednecklace.com

Company Representative

Thumbnail of user emilys82
Emily S.
Owner

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